From the business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to shop, experience was nice. I returned my item because it was not what I was looking for. Thanks
My experience was okay. I like the sneakers a little too big.
Love viewing the website as often as possible. Love the daily new items.
Easy website to use. Fast checkout. Clear and on time delivery. Great quality and just what I wanted.
Thank you, I received item however I am returning the shoes as the material was not what I was expecting. Thank you
Very quick delivery service on a dress that was sold out at other websites
Very happy with product and service and delivery time.
Easy to order, good selection and arrived quickly!
Nice products and great prices with shipping included!
Needed shoes that my puppy chewed for my sons wedding in 1 day. FWD made it happen. So pleasant, kind and understanding. 10/10
Excellent. First purchase went well! And I'm back! Delivery is secure and efficient and I am so pleased, Thank you!
I stumbled upon a product I had been looking for a long time.
Helped me exchange a dress for a larger size and im hoping it fits
Love to shop on Forward. Easy to navigate. Fast shipping.
Wonderful site and easy to use! Love the fast and free shipping! Truly two-day shipping as promised, very happy customer :)
FWRD does an exceptional job of delivering fast and on time, has a wonderful selection and processes returns quickly by providing a return label.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members