From the business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Product arrived within 2 days of ordering! Packaging was really sturdy too.
Excellent service associate courteous,well known a merchantdise aslo would recommend. I will buy another pair
Always get great service. Also extremely efficient and fast
Exceeded expectations at all levels. Choices and fast delivery were top
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Superb customer service. Very user friendly experience.
Seamless experience. Fast delivery as well! Very satisfied
The bag i ordered came quickly and was sold out everywhere else.
Very pleased
All is fine thank you! Everything is fine except next time would be great if they can drop it by the door and if shipping costs are included in the price
Todavía no recibo mi pedido, estoy en espera de la entraga
Loved how I ordered it on Tuesday and it delivered on Friday. And it came in the most toughest box I had ever seen
I was sad because there was a very small sign of defeat. I really liked the international shipping because it arrived faster than I thought.
International delivery option more compare to exist one situation
Fast delivery easy returns excellent customer service beautiful stylish clothing love love love
I previously explained the issue to the website and told them that I had paid additional money for express delivery, but the delivery company did not deliver the product within the required period, but in terms of the website, they helped me and gave me a discount for the other order. The only problem is the delivery companies. Thank you.
Beautiful shoes, great lustworthy selection, Have to return unfortunately as the sandals didn't fit well.
Good pricing fast delivery happy with my order
Would buy again
Very easy to navigate! I appreciate the free and fast shipping and returns.
I love FWRD! They have a huge range of designers and a lot with great sale prices. I'm pleased with my Burberry scarf and the price!
My purchase was perfect and express delivery was a bonus.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members