From the business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The shoes wow perfect and service was excellent thank
The 4x4 candle was in a huge box. I unboxed to find another box inside surrounded by peanut packaging. I took the candle out and there was no wax inside! Emptying the peanuts out the larger box the wax candle was loose with the peanuts! I'm glad I found it and not thrown the box away. I noticed an ontario sticker on the box which leads me to believe it went through customs and they took everything out, examined it and prepackaged the item. It's the only explanation I have
First time ordering from FWRD and was a little worried. All my items arrived super fast and are definitely authentic. Will order again.
Great and the delivery is very fast. I'm happy with my purchase
Good, quick, love it
I want to exchange my shoes, the service is so good.
Speedy delivery, it actually surprised me with how fast it got to me! 2 days perfect! And also I found this dress on other sites but this site offered the best price which was amazing
Definitely buying more from this site!
Excellent - - very happy with purchase - thank you
Ordered two pairs of jeans. One fit and one was too big of which I returned.
It was really easy to order and my order came quickly
Product was exactly what was listed on the website. The product also shipped quickly and arrived before the estimated date.
I bought a product online. The website was easy to navigate.
FWRD is one of my new go-to sites for hard-to-find luxury brand items. They guarantee authenticity of the items they sell, ship them quickly, and provided an excellent experience that gained my trust in their company.
The shoes are a gift that have not been given yet, but shipped so quickly I was worried at first I'd been the victim of a scam! Three days from L.A. To New Zealand, unheard of. They're legit and I'll be ordering again for sure.
Nice selection and responsive customer service. Unfortunately not everything ordered works out.
The order arrived in a timely Fashion. It's a Christmas gift for my daughter. We will have to wait on Christmas Day to determine if the boots fit.
Great quality item and fast shipping. It was a lovely Xmas gift
My order said it was delivered but it wasn't so I had a little issue to there but UPS was able to find my package and delivered it the same day.
Very fast shipment, very good transaction, very good shoes and quality
This Item on forward stands out, show you like quality; Don't wait, get it when you are thinking about it, fit perfect. Matter of fact, i received item a day before ETA arriver date.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members