From the business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Got my order in 2 days, loved the skirt and the sizing is very accurate.
Very easy and transparent. Website Tells shows you the item exclusively. Thank you for offering multiple ways to check out services.
The shoes are exactly what I wanted, but the DHL courier left my package at the entrance of the wrong building… there was no one with my name or surname at that entrance. I don't understand why they didn't call me on the phone number provided if they had trouble finding my building. If I hadn't gone to look for it myself, my package probably would have been stolen or lost.
Surprised at the amazing prices on beautiful garments and footwear, items that stand out. My call to confirm my order was easy and thorough to secure my purchase. Item arrived on the same day despite a flight delay, which still felt on time upon arrival. Item is as described and in brand new condition.
The staff went beyond to make me happy. Arguably the best customer service one ever had. Thanks all!
I'm very glad I found FWRD. The item I ordered is authentic and have arrived in perfect condition. It was shipped and delivered promptly as well. I really appreciate it. Thanks FWRD!
Hello it was beautiful but it was not a good fit and so I returned it
Extensive selection of fashion brands & designs with fast delivery and easy returns of items if unsuitable.
Smooth, seamless transaction. Item shipped quickly and arrived only days later! Super happy and would definitely buy from here again in the future.
I love shopping online on Forward website
Love the clothes!
The customer service and the shoes are absolutely amazing. Shipping was fast, but had a big problem with UPS, getting my package. Called them several times, they scheduled the initial delivery at one time ( 2:30-4:30 pm), I made arrangements to be home by that time, instead UPS arrived at 9 am.!
Huge problem for me. But luckily I still got my package.
Easy purchase and easy return process! I shop here frequently and have never had a bad experience!
I misjudged the sizing. It's a beautiful knit but too big and I had to size down.
Just what the doctor ordered. I am going to put this where it need to be.
Great items & Customer Service. When they get it wrong they make it right!
Wonderful experience! The dress is beautiful, and the ordering/processing experience was seamless.
Was a great shopping experience. Placed order and was received in 3 days via UPS. I would definitely buy from again
Item was received promptly within two days. Description and fit was exactly as advertised. Highly satisfied with purchase!
Excellent customer service, shipping and quality product!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members