About the Business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
FWRD has a rating of 4.8 stars from 383 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FWRD most frequently mention customer service, fast delivery and great experience. FWRD ranks 50th among Women's Clothing sites.
Instant Feedback
Awesome customer service. My order was delivered overnight at no additional cost. The order made it in time for Christmas. Thank you to the team.
The goldbergh mittens were stained at fingertips, it seemed to be a color transfer from some other product. I returned the item and received a swift customer service and my refund was processed right away.
Great customer service fast delivery items as described. I ordered a pair of women's On Cloud gym shoes and they are wonderful. Thanks FWRD for lightning fast shipping. Will purchase again from this company.
I called for a return label. Excellent customer service. The lady on the phone was very nice and she helped me with my return label right away.
Love the sunglasses! Great service and super fast shipping.
Website was east to navigate, product arrived earlier than thought and generally a great service. 5*
Excellent service came on time.!
It came just in time for Christmas and they found I found the shoes that I wanted for my mom.
I purchased a pair of adorable Sorel boots for a great price. They were $150 everywhere but FWRD had them for $120. They arrived quickly and are perfect! I'm so glad I found this site.
Amazing things with fast shipping and easy shopping experience.
I was very hesitant to try this platform as a first time user but i was amazed at how fast the shipment came to me. Unlike other platforms as well the box was well secured and the original shoe box of my purchase came in pristine condition. I am very satisfied and happy with your website!
My order was successful. I loved the item. The order shipped fast. I loved how you guys confirmed the order before sending it.
Didn't believe they could actually deliver by christmas eve but they did! Less than 48 hours
Found a shoe that was in hot demand and the process was A++++, notifications sent and followed up all the way through past delivery!
No problems at all. Items were received as promised and arrived in excellent condition.
10/10 items reliable designer and lows 10/10 items reliable designer and low
Dress was not as described. I am 5 3 and petite. I ordered the dress and it was extra short, it did not cover my behind and my underwear was showing without bending down.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members