From the business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
View all
Moda Operandi
Kate Spade
By Malene Birger
The Garment
Nicholas
Rixo
Zadig and Voldaire
Apparis
Haus Dahlia
House of CB
Peter Millar
Karen Millen
FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Customer service helped me price match a product and was happy with my purchase.
Loved the fact that shipping didn't take that long and the dress was packaged professionally!
I was trying to find a particular polo sweatshirt which were sold out in my size. Googled the polo sweatshirt and Lucked Up! The delivery was fast and efficient. I had a convo with customer service that gave me reassurance over the product and my purchase. Couldn't be more happier. Thank you for coming in clutch!
My shipping experience was great, the shoes were not what I expected when I received them.
Spectacular customer service and they answer all questions quickly and deal with e commerce perfectly. Found what I wanted their products are up to date and in great deals. Absolutely amazing
Various designers with unique styles. Purchasing was fast and easy with reasonable shipping costs and time. You will find things here you may not see anywhere else.
Fast shipping and exactly as described... thank you!
Will order again soon!
Easy and fast— one of the best ordering experiences while abroad. No problems getting my package which can occur with other carriers.
An easy, seamless experience - t shirt is perfect and it arrived quickly!
I am happy with what I ordered and even more happier with the quick delivery
I've never shopped on FWRD before. I was hesitant because I was making an expensive purchase. I completed the checkout and realized I selected the wrong shipping address. I contacted the support team who was able to resolve the issue for me right away. They even called me to walk through the details. Great experience!
Tank came in a timely fashion. I wish I had gotten a small. Decided to keep the M. Wish it was a little cheaper
The website is easy to navigate, checkout was quick, and my order arrived on time.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members