Funchatt

Dear Jacson,

Our website is an online-international communication platform where our user’s satisfaction is our primary focus. We provide our users with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website.

We may assure you that we ask our users to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the user's profile becomes verified, meaning there is a Trusted User sign.

We understand that at first sight long-distance relationships may seem like something that is hard to stay in. Obviously, it takes a little more effort than meeting a local person but the users registered on our website are totally worth it, though. On our website, you have a chance to get to know each other by communicating in a safe and secure environment. Our friendly and skilled team of professionals is one click away if you have questions about the website.

You may use the Search option available on the website in order to find members from the preferred location.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Funchatt

Dear Ellis,

Thank you for sharing your feedback with us. We're sorry to hear that you find our platform to be too expensive to get to know someone.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

All our new members receive an offer of some free credits to try out our services upon registration. I hope you had a good first impression with us. After that, we provide every user with a unique opportunity to purchase the initial package of credits at a significantly reduced price. Thus, it is possible to use them and develop a good understanding of how the platform works and decide whether you wish to continue. To continue communicating with other members of the website, please purchase credits on our website. Please navigate to the "Credits" page, click the "Get credits" button, select a payment method, and fill in your credit card details. Finally, click the green "PAY" button at the bottom of the form to complete the payment.

We appreciate your feedback and are always looking for ways to improve our platform and make it more accessible to our users. If you have any further suggestions or concerns, please don't hesitate to reach out to us at support@funchatt.com. Our customer support team is available 24/7 to assist you with any questions or issues you may have.

Thank you for choosing FunChatt, and we hope to continue providing you with a positive experience on our platform.

Best Regards,
FunChatt Customer Support

Dear Mickldo,
Thank you so much for taking the time to leave us this review!

I am afraid we have not got a chance to receive your feedback in full.
Therefore, we would like to let you know that you can always contact us with any comments, concerns, or suggestions you wish to share.

Feel free to reach us via support@funchatt.com email at anytime. We are always at your services!

Best regards,
Funchatt Customer Support

Dear John,

Thank you for taking the time to share your thoughts and feedback with us!

As our website is an online-international communication platform, people from various countries are able to use our services. You can use the Search option at the top of the list of the users registered with us. By clicking on the "extended search" button, you can choose the range of the location, age and other traits you prefer to see in your friend.

At this point, we kindly ask you to contact us via Support@FunChatt.com as soon as possible and we will be happy to assist you with the difficulties that you have experienced.

We hope to hear from you soon.

Kind regards,
FunChatt Customer Support

Dear Anthony,

Thank you for sharing your feedback with us!

We are happy to know that you enjoyed your experience!

Also, we want to inform you that you can exchange contact information with another member via chat/letters on the website. It is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

Nevertheless, in case you have some problems or additional questions, feel free to contact us back at support@funchatt.com at any time.

Best Regards,
Funchatt Customer Support

Dear Glenn,
Thank you for sharing your feedback with us.
We are sorry to hear your experience didn’t match your expectations.
We carefully checked your comments, and we would like to clarify a few details mentioned in your review.

First and foremost, Funchatt is not a dating website.
Funchatt is an international platform that enables people from across the world to communicate with someone they would hardly meet in real life, if ever.
The formula of our product comes down to meaningful communication multiplied by cultural exchange resulting in a unique experience.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to support@funchatt.com with any further comments, concerns, or suggestions you wish to share.

Best regards,
Funchatt Customer Support

Dear Jack,

Thank you for taking the time to share your feedback!

Please be informed that as our website is an online international communication platform, people from various countries are able to create an account and use our services.

We want to let you know that if you don't receive messages from people who are located in the area of your preference, you may take the initiative and contact them first. You can use the Search option at the top of the list of the users, registered with us. By clicking on the "extended search" button, you can choose the range of the location, age and other traits you prefer to see in your friend.

Follow your heart and you will definitely find your friend on our website!

Kind regards,
FunChatt Customer Support

Dear Craig,

Thank you for your feedback. We're happy to hear that you enjoy using FunChatt and find it fun to use.

It is important to note that FunChatt is a communication platform designed to connect users with each other. We don't currently offer any games on our platform. However, we are always looking for ways to improve our platform and provide new features and experiences for our users. We will keep your feedback in mind as we continue to develop and evolve FunChatt.

If you have any further questions or feedback, please don't hesitate to contact us at support@funchatt.com. We are always happy to assist you.

Thank you for being a valued member of the FunChatt community.

Best Regards,
FunChatt Customer Support

Dear User,

Thank you for sharing your feedback with us! We are glad that you chose our service.

Please be informed that we don’t deduct the credits for no reason, the system only charges them when you are using any of the paid options.

It’s true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with and you get to choose the services that are of your interest and control your spendings on those.

Customer support team is ready to help you with any questions 24/7. Please feel free to contact us via support@funchatt.com and share more details about your experience. We will be glad to assist you.

Kind Wishes,
Funchatt Customer Support