Funchatt

Dear Helen,

Thank you for reaching out to us about your concerns. At FunChatt, we take our users' privacy very seriously and aim to ensure the safety and security of our platform.

To protect your privacy, FunChatt has a policy of blocking personal information, such as full names and phone numbers, from being shared publicly on our platform. This helps to prevent unwanted contact from other users and reduces the risk of identity theft or other fraudulent activity.

We understand that this policy may be inconvenient for some users, but it is in place to protect your personal information and keep you safe. If you need to share personal information with another user, we recommend using our private messaging feature to do so.

If you have any further questions or concerns about this policy, please don't hesitate to reach out to our support team at support@funchatt.com. We're always here to help and ensure that our platform is a safe and enjoyable place for all users.

Thank you for choosing FunChatt as your communication platform. We appreciate your feedback and look forward to providing you with a great experience.

Best Regards,
FunChatt Customer Support

Dear Dave,

Thank you for your comment on our website.

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Also, we need to remind you that it is possible to exchange personal contact information with other members via chats/letters. It is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

Nevertheless, if you have some questions about the website or problems using the platform, you can contact us at support@funchatt.com.

We are always available for our members 24/7 and ready to help.

Best Regards,
Support Team Funchatt

Dear Michael,

Hello and thank you for taking the time to share your feedback with us!

We are truly glad to hear that you are satisfied with your experience on our website and would like to inform you that it is possible to exchange personal contact information with your penfriend in chat or mail sections. Please note that it is up to every user to decide whether to share the contact information or not, as the website provides a safer and secure space for communication. All the users decide for themselves whether they are ready to move forward.

In case you have any additional questions, please feel free to reach us via Support@FunChatt.com and we will be glad to assist you.

Best regards.
FunChatt Customer Support

Dear Shane,

We appreciate you taking the time to share your feedback with us! We're sorry to hear that you have concerns about the authenticity of profiles on our platform.

At our international online communication platform, the safety and security of our users is of the utmost importance to us. We have several measures in place to help ensure that all profiles are authentic, including photo verification and a reporting system for fake profiles.

If you have encountered a profile that you believe is fake, we encourage you to report it to our customer support team. We will investigate the issue and take appropriate action.

Thus, our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are.

So we are always at your service and count on your understanding. If you have any further concerns or questions, please don't hesitate to reach out to us via support@funchatt.com.

Sincerely,
FunChatt Customer Support

Dear Kum,

Thank you for your comment on our website.

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Please remember that it always depends on the person whether s/he wishes to send you a message/letter on the website and we cannot prohibit or force them to do it.

Nevertheless, if you don’t wish to communicate with a member, simply add user's profile to your Blocked list. You can block a member via the "Messages" page or user's profile page. You can block a member on both pages using the same method: Click/Tap "More"/"..." sign ---> Select "Block User" ---> Click/Tap "Yes" or "Confirm".

In case, you have some additional questions or problems using the website, do not hesitate to contact us back at support@funchatt.com.

We are always available for our members 24/7 and ready to help.

Best Regards,
Support Team Funchatt

Dear Phil,

Thank you for your comment on our website!

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Please note that it is still possible to exchange contact details via chat with your penfriend, it is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication.
Every trusted user decides for themselves when they are ready to move forward.

In case you have some questions about the website, you can contact us at support@funchatt.com

Best Regards,
Funchatt Customer Support

Dear User,

Thank you for sharing your feedback with us!

Please be informed that we always strive to provide our users with a secure space for communication. For this purpose, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with. This, of course, makes it much harder for unscrupulous people to create fake accounts.

Please feel free to contact us via support@funchatt.com at any time if you have any questions or need assistance.

Best Wishes,
Funchatt Customer Support

Dear Michael,

Thank you for taking the time to share your concerns and feedback with us!

Please be advised that our website is a standalone platform that was designed for convenient online communication in the first place. We cannot guarantee and do not promise our users any specific results from using the platform which happens to be a place to chat. All the ladies registered on our platform are mere users with different reasons to communicate with other people, hence the experience of each particular member is unique, as well as their results from using the platform.

Please note that it is not prohibited to exchange contact information with your penfriend in chat or mail sections. There are no particular requirements before you may take that step, however, every trusted user decides for themselves whether they are ready to move forward as the website provides a secure space for communication. We are not able to control communication and personal affairs between our users from our side and we cannot force them to go on a date, share their recent photos or contact you elsewhere unless they wish to do so. You always have the option to discuss everything with the person you are interested in directly to find out if your purposes actually match.

We are sorry to hear that your relationship with one of the users did not work in the way you expected them to, however, we do not tolerate violations such as scam or deception. If some of the users asked you for virtual gifts directly, we will be glad to investigate what happened if you provide us with more information. We strive to provide every user with a safe and reliable space for online communication and for this reason, we review each complaint carefully. Please keep in mind that you have absolute control over your expenses and you are not obligated to send anyone virtual gifts unless you want to.

We take steps to ensure that the trusted users of our website are genuine. At the same time, we do not either control their activity 24/7 or prohibit them from using our platform as much as they want. Users may be online whenever they want or can, sometimes they may leave their computer on with the open website, that’s why they are shown online, but they are away from the computer.

It should be mentioned that we carefully approve trusted users to be registered on the website and they undergo a special identity verification procedure. Our affiliate partners make sure that there are no bogus profiles and that the user you look at in the profile pictures is the person you are corresponding with. This also implies certain additional rules apply to the trusted users, but allows them to use the website free of charge. Nevertheless, we do not pay our trusted users for communication with other users and prohibit our Affiliate Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile.

In any case, if you notice something suspicious in the behavior of a specific user, please contact our Support Team via Support@FunChatt.com, let us know the user ID and the specific facts that give rise to concern. We are going to investigate the matter and let you know the results.

Kind regards,
FunChatt Support Team