FTD

I ordered a bouquet for my mom for Mother's Day, spent $103.00, not cheap! I really wanted to surprise her, she probably hasn't gotten flowers in over 20 years, her husband is fighting cancer so I thought this was something that would really cheer her up, I was very excited!
Saturday came, they weren't delivered? Okay well then she'll get them on Mother's Day "nice"! Sunday comes I don't hear anything from my mom about the flowers? I call FTD they say they can deliver as late as 8:00, that seems pretty late especially on Mother's Day, now it's after 8:00 so I call them again. Nope not there yet! So I canceled, very upset. I will never again order flowers from this company.

One of the worst companies that I have ever dealt with. I ordered the flowers to be delivered yesterday and today they email me saying that they can't deliver them until after the weekend. They are very quick at taking the money but very bad at keeping promises. They never called me to apologize or explain why they weren't able to do so. I am still waiting for a call back from the supervisor. Thanks for ruining sweetest day. Never to recommend this place

Sent flowers to a coworker in the hospital and they were never delivered. Then they were supposed to deliver them to her house, and that never happened either. Every you call to check the status of delivery, you basically have to give all the info you did when making the order, not to mention I got the exact same customer service rep each time I called 3 days in a row. The odds of that happening are nonexistent. Also, if you get an email confirmation that they were delivered, call your friend to make sure because those confirmations are false and after reading other reviews, I'm not the first person this has happened to and won't be the last.

Order flowers to surprise my mom for her 65th birthday. Flowers were never delivered on the scheduled day. The only reason I'm giving 2 stars is because their customer service did reach out to me before I had a chance to call them. Their excuse was that they could not find a florist in the area. Why take the order if there are not any florists in my area?

I ordered flowers for my sister Birthday on July 26 2021 for July 27 2021 and they sent me an email in the middle of the day saying they wouldn't be able to deliver my flowers! I was so hurt! So I ask could they refund my money so I could go with another company and they said it be 10 business days. I will never use this company again. They started out doing great business but not any more. Good business is trying to correct the problem!

I would leave zero stars if I could. Basically, my boyfriend purchased flowers days in advance for me for Valentines Day. After several hours of not receiving these he began to call to understand the issue. One man informed us they were delivered, one man informed us they were out for delivery, and one man informed us they couldn't even be fulfilled given the amount of orders the company had. It's the next day and I still can't get my flowers. Listen, save your money. Use 1-800 Flowers. We previously used them, and will going forward. This place is a scam.

Ordered a plant for 94-year old Mother for delivery two days before Mother's day to avoid disappointment. Get email from FTD.com saying delivery will be one day late, making it
Saturday, still one day before Mother's Day, OK. Days pass, call Mother, not a sign of it 3 days later. Send email to FTD.com 4 days after Mothers Day asking about order and requesting discount or free shipping for huge delay. TEN DAYS after holiday get email saying order can't be filled. Irresponsible. Will never use them again. Offered a discount of $10 available to everyone. Ha.

Ordered flowers on 3/06 for 3/11 delivery, so 5 business days notice. Flowers did not arrive. They did not contact me. I wasn't too worried as 3/12 would be fine, so if they are a day behind, no worries. But I did send them an email letting them know I'm still waiting.

They replied to my email: "We want to ensure that you are aware that despite our best efforts we were unable to secure a local florist to deliver your order". What? And they never let me know that it couldn't be arranged, not even on the day?

They offered to FedEx some flowers to arrive on 3/15. No offer of a discount for four days late? Nothing?

Unbelievable, if they let me know the morning of 3/11 I could have sorted something out. But now I have nothing and it's too late. What an awful experience.

I sent flowers to my wife wen she texted me telling me thank you I asked her if she got all the items and I named them out she said she didn't get the chocolates which is my wife's favorite thing it ruined it she loves the flowers and chocolates but no chocolates were delivered

I ordered I bouquet of yellow roses for a friend of mines who lives out of state (supposed to had been a surprise) birthday what I order and what the recieved, are day and night. Will attach photos. When I called customer service, after two hours they assured me that they would reach out to the florist and the correct a arrangement would be sent to my friend first thing tomorrow morning, (by 11am). Never happened. I called the next day to inquire about the replacement they "promised" would correct the previous delivery. Customer service rep, puts me on hold calls the florist then proceeds to tell me. They are out of yellow roses and can't accommodate my order?... So when did you all plan to tell me that. Don't waste your time or money with this company. They are complete trash. Photos: "what I ordered vs. what my friend received'