FTDReviews 463

While the plants are lovely and healthy, the planter containing the Cala lilies were all sent in separately. That was not what was described nor what we chose. Yes, disappointing.

Bouquet was pretty but just looked like the standard bouquet. It wasn't anything close to the expensive upgrade I paid for

My experiences with FTD have been perfect. Typically the law of averages would say that I would have at least one negative experience out of the dozens of times I've ordered from FTD. However, the products and customer service provided by FTD have been flawless. I will continue to be a loyal customer.

It was nice that it was delivered the next day on the actual birthday Beautiful arrangement and fairly priced

My real estate clients sent me flowers and they arrived crushed and wilting. The box they cam in was hot. I feel bad they spent their money on this. I don't dare tell them!
This is how they looked after I removed almost all of the burnt/wilting petals from the roses.
Flowers are expensive and should be delivered fresh and not droopy.

I was a little apprehensive ordering online, but the arrangement was even better than I expected! I will definitely be using this service again. Ty FTD

On May 1, I ordered a flower arrangement to be delivered on the Saturday before Mother's day. This morning, FTD notified me by e-mail that the delivery would be made MONDAY the 12th. When I inquired why the flowers were in a UPS facility in Kentucky, hundreds of miles from where they were to be delivered, the customer service agent could not answer. Instead of having flowers delivered by the neighborhood florist nearest my mother, FTD arranged to have them shipped from far away. I was able to cancel the order and the refund is pending on my credit card. But now I have to explain to mom why she's not getting anything on Mother's Day. NEVER AGAIN!

I ordered flowers 5/6/25 to be delivered 5/8/25 nothing special or outrageous. They called me later 5/6/25 and 5/7/25 and left a message to call customer support so i did only to tell me I didnt sign the greeting card customer support was very courtious. But this morning 5/8/25 i wake up and check my email and i get an email telling me they are refunding my money because they cant find a florist. If they cant find a florist why didnt customer service tell me that on 5/7/25 when i talked to them. I will probably never use them again.

Order what looked like a large, beautiful bouquet of flowers. These were the smallest roses I'd ever seen, about the size of golf balls. None of the other flowers in the bouquet had even bloomed. Not in the same vase advertised. I was quite embarrassed when my wife received them on Valentines Day.

I ordered flowers for an important birthday. They canceled the order without trying to call me. The payment cleared my bank. They refunded. I find this out on the eve of the birthday. Too late to get the order reinstated and I don't even want to. The employees speak such horridly accented English I can't even understand them, then they talk so fast and won't slow down. I have no idea why the order was cancelled. The email did not say what the problem was. I was so furious because I really wanted the item I ordered. So they ruined a benchmark birthday. I won't call them again and I will repost this story on every review site I can find.

Find someone else to trust with your flower deliveries! Delivered Late, delivered something other than what was ordered. Sent email 30hours after delivery was made to say they "could not deliver what was ordered, pick something else"!

If I could give a negative review I would - I ordered a floral arrange for funeral for an employees parent 3 days before the event. I did not find out until 2 weeks after that the arrangement was cancelled and never delivered. I contacted FTD and got "I am so sorry" but we did try to contact you via email after the event to let you know). I did not receive any email notifications from FTD that they were cancelling this order and when asked why they did not call they simply stated that they sent an email. They then tried to tell me that they could not find a florist to do this because it was to close to Christmas. Then she tried to tell be that the closet florist was over 100 miles away (in a large city). Now our company looks terrible for not acknowledging a long time valued employees loss and all I got for it was "I'm sorry". DO NOT DO BUSINESS with this oversized and overpriced company that will not follow through on what you need.

I received flowers and the weather was 10 degree. They were set outside on my deck for about 5 hours. They were not in good condition. I called and wanted them to reimburse the person who sent them. They said they could not without the giver calling. She is an older lady and I did not want to make her do it and did not want her to know they were not good. I know they must have her credit card information so didn't think it would be that hard to do. Very disappointed.

Delivered a day late. Ordered with plenty of time and specifically picked the date as it was on the birthday. Especially after spending almost $100 and having their fees so high. They can't get it right.

They didn't deliver the flowers that I purchased on their website to my friends funeral.
I had to deal with a unsympathetic foreigner that didn't understand the logic of having my flowers delivered on time, I wish
This experience or nobody do not use this company

Delivered a day late but my mother in law loved it anyway!
They offered a $10 refund for delay.
I was not thrilled but she was~so overall they get 5 stars.

I send flowers to my wife all the time and I've had enough with FTD.com constantly disappointing me. 4 out of the last 5 times she received flowers that wasn't even close to what I ordered. And calling to complain gets you nowhere. I work hard for my money and expect to get what I pay for. Apparently the florist they use really don't care what they send out. I won't be doing business with them any longer.

Ordered flowers through this company only.to find out they sent my order to an Albertsons! Why pay all the extra monito get grocery store quality. SCAMMERS!

I ordered flowers to be delivered on St. Valentine's day and they never arrived. I called customer service and was told that they would re-deliver not the next day but two days past Valentine's Day. Since the weather was going to turn very cold in the evening and the recipient wouldn't be home in the evening, I asked them to be delivered between 9:am and noon and was told they would make every effort to do so. It's now 4 pm and there has been no delivery of flowers and it's going to begin snowing in a few hours. All they do is apologize and that doesn't change anything. They cannot be held accountable unless people stop using the service which I recommend.