On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was worth the wait, after installing I had to re-learn the crankshaft sensor. Other than that everything works as it should.
Before that the truck would shut off and have no crank until it cooled down or I unhooked the battery.
Again Thank you
Product is good. Shipping quick. Description stated plug and play but was wrong. Never told it would cost more money to have the ecm reprogrammed. Said it was plug and play but wasn't
Great prices, good product, reliable service. We have used them several times with great success
Quick and easy to find the right part and to order
Good experience with delivery and customer support and they will be able to help
I got ahold of Flagship 1 to purchase a PCM for my truck on July 1st 2025. Their staff was very helpful to me determining which PCM would be right for my truck. Very professional and super helpful. I felt that it was a vary good price after shopping around and they have a lifetime warranty! Also free shipping. As a side note---- I had the truck professionally diagnosed for my no start condition. Everything pointed to my PCM being faulty. I highly recommend them. I ordered this part and received it 4 days after the 4th of July weekend. Super fast response time.
It was easy to order the ECM, easy to navigate the site. Installation was straightforward with no problems. Cured my issue however my gas mileage has dropped by 2 mpg.
They are always helpful They are always helpful They are always helpful
REPRESENTITIVE JAM JAM WAS VERY HELPFUL IN OBTAINING THE MODULE WE WERE LOOKING FOR, AND THE CUSTOMER SERVICE WAS GREAT, SENT EMAILS FOR EACH PROCESS TILL COMPLETION.WOULD RECOMMEND THEM AGAIN FOR ECM/PCM HELP
I had a great experience throughout the purchase and delivery, my only complaint is that they only offered a core credit toward future purchases, not the current purchase. I may never get to use that credit, but I guess that is by design. I would definitely buy from them again if needed.
This was very easy to install and was ready to go. I was nervous when I read the other reviews. It did take a little longer than I expected, but not exceptionally. When it did arrive, it was packaged very securely. I would order again if I need to.
The pcm went out in Durango. Was getting very bad fuel mileage didn't have good get up and go. Replaced pcm from Flagship one fuel mileage almost doubled and runs way more better
5-STARS IF TURN-AROUND TIME WAS FASTER... ANOTHER COMPANY WE USE IS GUARANTEED NEXT BUSINESS DAY. HOWEVER, GREAT CUSTOMER SERVICE & COMMUNICATION. CORE REBATE CAN BE USED ON FUTURE PURCHASES, IS A BONUS! WELL PREPARED PRODUCTS WITH NO ISSUES.
Was kept informed throughout the process as each step was completed. Unit arrived very well packaged and as described. I highly recommend their services.
From the time the order is placed untll the order is received is way to long.
Slow slow process. Would not recommend this company due to how long it takes to receive the ECU
I would buy from them again. The process did take longer than expected, almost 3 weeks to receive the pcm. I was told the first pcm failed testing. Customer service was adequate.
. 😊😊😊. 👍🏿👍🏿👍🏿👍🏿👍🏿👍🏿👍🏿👍🏿👍🏿👍🏿...
Website says something like 1-3 day shipping. I called to make sure they had my jeep ECM in stock and they confirmed it was, so I ordered. It took them a couple weeks to ship and "program" or whatever. I would have ordered it elsewhere as I needed it, but just had to wait it out.
Not working and will not communicate with the ECM. Vin is correct not a worthwhile $1450. 00 dollar purchase
I was very satisfied with my order they did a great job on m ecm.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members