No problem with product ordered, delivery was quick, but disappointed by delivery agent in that driver apparently too lazy to walk an extra 50 feet to put package on porch, out of the weather. It had rained between time of delivery and my arrival home such that the package was soaking wet by the time I arrived home. Plastic wrap of filters kept them dry. But driver could not have known what was inside the package and weather forecast was for heavy rain.
This company not only sent different water filters than was ordered, but then refused to give us more than 1/4 of the price we paid for the filters. In addition, they made us pay to return the incorrect product and insure it costing us an additional $17. So, after all was said and done, I paid them $111 for nothing.
When I tried to place my order, it kept telling me that my e-mail address was not valid (the same one that you guys use to send me notices). After several days with support, this was acknowledge as a bug on your end and fixed. I applaud and appreciate the willingness to fix and the final outcome. But it was very frustrating up until then and added a week to how long it took me to get the UV lamp components I needed.
Ordered an RO air gap faucet and received in about a week, all good. Except it is missing the clip to hold the battery and the battery. I have called twice and all they do is pass the buck. Cannot get an answer as to why or if I will ever see the part I need. How hard can it be to solve this problem? Just another example of ineptitude.
I was charged over $300.00 for a wrong valve on my water system at a local plumbing supply company. I called Freshwater and spoke to a knowledgeable agent who took my order and shipped it out immediately (saving me $200.00) I would recommend this company highly for their service, expert advice and fast shipping
It was my first purchase from Freshwater System. The website is very user friendly, easy to find what you are looking with full product details and specifications. The shipping and arrival was fast and on time. Packet was received in excellent condition. Overall, It was a great experience. I will definitely buy from you again in future.
My water treatment system needs new filters at regular intervals. I also have a refrigerator that needs a specific filter. Your company provided both and delivered within the promised date. Your prices are also competitive. Thanks.
I have been buying from FreshwaterSystems for a few years now. I typically order the same items, and since they keep my past orders in my account, I can just click and reorder in seconds. Delivery is really quick. Phone service is very good also. Overall very happy with my experience with this company.
I purchased a quality water pressure regulator and installed it myself for a tenth of the price quoted to me by the plumbers! Quick delivery, and everything was as advertised. I would buy from them again!
You shipped my order to the wrong location and shipped the wrong product. I have been trying to resolve the issue for over a week.
Your wait times are ridiculous. I have waited over 10 minutes without getting someone on the phone.
Finally got someone, explained the issue, he promised to call back and has not.
I have left him (Kenneth) 2 messages still no response. I don't have time to hold trying to get someone else.
If someone takes these replies seriously and wants to help me resolve this issues please call me at *******314, my direct line.
My RO unit took about a month longer to arrive than stated when I purchased the unit. When I would call to ask about anticipated delivery dates, response from freshwater systems was rather slow.
When we finally received the RO unit, there was some damage on the RO unit from shipping. I immediately let freshwater systems know about the damage but they have yet to rectify the situation one week later. I called freshwater systems to follow up and find out when replacement parts would be delivered, they told me they were looking into this situation and will get back to me with an update. It's been 4 days since this discussion, I still haven't heard back from fresh water systems. Another example of slow response.
The equipment and price is great, customer service/responsiveness needs significant improvement.
I was seeking information about fittings for plastic tubing. They asked questions that got more and more technical, then the agent would say "I have to research that" (paraphrased). Delays got longer and longer. Then the session timed out (a screen message from Freshwater) and I never got an answer. Later I tried Amazon and found what I needed quickly without problems.
I ordered a new RO System for a home we just purchased. It was a good deal and even included a permeate pump. My order was missing an item but was promptly taken care of by FreshwaterSystems friendly staff. Thanks!
Very satisfied with this hard-to-find replacement in-line refrigerator water filter. Exactly the item I was expecting with the quick connect fittings. Delivery was fast. Put in use immediately and work great.
As explained to your sales rep my Watts reverse osmosis system required a 1/4 inch line faucet. The one sent to me was 3/8 inch. Even though a reducing union was used as indicated on your product the water pressure coming from the faucet is very low. How can I increase the pressure without having to buy a new faucet. Thanks for you opinion and God bless.
Costco stopped selling filter packs for RO Pure Reverse Osmosis system and I found your site, price was competitive so I ordered 3 year supply and got free shipping. Order came quick and just as described. Thank you!
I live in Canada and drove down to the U.S. to buy filters for my water cooler since they were much cheaper than here. I was able to order everything I required online, and even paid for expedited shipping to ensure they would arrive by the time I travelled down. The next day Freshwater systems sent me an email to advise me that 1 of the items I required were sold out, and that they would ship the order 1 week later, well after my return home. Thankfully, when I called them I got to speak to someone that knew her stuff and she was able to find me a filter that would work to replace it, and even though it was more expensive, they matched the price. It did not fit as well since it was smaller, but zip ties took care of that issue.
All in all I was quite happy and will definitely use them again next time.
I ordered something that was a little difficult to find, even on the Internet. Well, they had it and I ordered. Not only that, but when I received it, I didn't understand something about the product, and emailed customer service. They got back with me VERY quickly on my several emails bouncing back and forth and took care of my questions. One of the better companies I have ever dealt with on the Internet. I normally don't even do reviews, but figured they deserved it after all the "hassle" I put them through. Thanks again!
I had been ordering my RO filters from pure earth technologies. After a very bad experience I decided to find my replacement filters elsewhere. Much better customer experience and the filters cost less. What more could you ask for. Will order again when I need new filters.
The floor of the upper chamber is thin and offers poor support for the filters. Just the force of the water being poured in makes them move and wobble. It doesn't effect filtration but it's pretty flimsy and over time who knows how that will hold up.
Overview
FreshwaterSystems has a rating of 3.2 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
- Visit Website
- Greenville, South Carolina
- Edit business info
Business History
In 2004, the company relocated its headquarters to Greenville in the verdant Appalachian foothills of South Carolina. Today Fresh Water Systems is one of the largest direct providers of all things related to water treatment and purification, supplying both homeowners and internationally recognized corporations with everything from hard-to-find small filter parts to large-scale purification systems. In 2014, the company moved into a new building with greatly expanded warehouse, call center and office space from where it serves an ever-increasing number of customers throughout the US and internationally.
FWS recognizes that its business centers around water, one of the Earth's most valuable resources, and takes very seriously its commitment to improving its impact on the environment. The company actively promotes and seeks out products that reduce pollution and support global sustainability. In its own operations, it has instituted comprehensive recycling programs throughout its everyday operations.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members