The tea jars were just what we looking for, tea jar without the side spout. The items arrived unharmed and are now in use. The only problem we had was the jars went on back order and took a bit longer to be received than originally expected, however, FreshwaterSystems did inform us of the initial delay and let us know when they did finally ship.
I appreciate your friendliness and professionalism. Even though I was not clear on exactly part that I needed, patiently you took me through the steps to finally identify the kind of filter for my system. Thank you very much for being helpful.
Good site, I am not happy that orders cant be modified before they ship though. If i wished to return items I would have to pay return shipping and a 15 percent restocking fee, so this is not an appealing option either.
I order my filters for the coming years use in late December to early January. Freshwater Systems always delivers promptly and exactly what I order. Then throughout the year they send reminders for filter change and replacements. Excellent! It's easy to forget about. Periodically they send sale offers and new systems that are available. They don't flood your inbox every week. I love that. Great Supplier for your water filtration needs. And very reasonable economically.
This is my second encounter with this company. The first was when I was trying to find an in-line whole house cartridge for my house. The quote from them was about $100 cheaper than buying locally and the product was received timely. The second time was this week when I ran out of filter cartridges--again no one in town had any. I called them, they gave me advice including discussion about using a pre-filter to help from overloading my cartridges and I received my order the next day. Friendly folks from whom I will continue to buy.
Ordered a faucet in brushed nickel, but the one sent was polished chrome. Took two e-mails, a message sent through the website "contact us" page, and, finally, a message to their Facebook page, to get someone to answer me back. When they did respond, they did fine, provided a prepaid return label and sent out the replacement faucet at once. I hope the lapse in response was an aberration, because they have a good product line at good prices. Haven't yet received the replacement (only been a day or two) but I expect it to be fine.
False claims of compatibility between replacement filters and the original. Customer service who consistently treated me as if I was trying to cheat them.
All I ended up with after working with them was frustration and piles of shipping costs, but somehow never my reimbursement!
If you're shopping online then a better shopping experience, lower prices, and better customer service are only a click away (anywhere else).
I have had many bad experiences ordering through other much larger online entities, which may or may not be named after a rainforest. Freshwater systems ordering was easy, pricing was exactly as stated, and delivery was lightning quick. Won't shop with other retailers after the service I received here.
Would like to have installed my new faucet during my vacation which is now over. Didn't realize there was a back ordered item until days later. That was too late to order elsewhere. I do appreciate that the faucet is made in USA, however, which will encourage future orders.
My purchase experience was very good! Simple and easy on-line ordering. A very "easy to do business with" company. Shipping was lightning fast and the rate was reasonable. I will definitely consider buying from Freshwater Systems again.
The filters were labeled differently than the pics on Amazon. Called customer service and found out that Pura no longer makes the filters and they need to update their pictures. I'd definitely do business with them again.
My water cooler part arrived before expected. Tracking information provided was perfect! I could follow the progress of my order. There was clear, consistent communication. I needed this part urgently, and FreshwaterSystems came through. Thanks a million!
I order all my RO replacement cartridges, well water filters, tubing and tubing connectors here now. Freshwatersystems has the best selection I could find and their prices are great! Quick shipping too!
You sent me a male and female that do not connect. They are are each the wrong size. Meh. Order fulfillment could have seen the problem right away. Ordering online, when you have quarter inch line... then it's easy to make a mistake. The line is all quarter, but then one side of the coupling was totally wrong, which based on the fine print specs. Was hard to spot.
I had a great experience with Freshwater Systems. The item was in stock, easy to find and shipped really quickly. I've ordered from them in the past and that's why I return to this site when I need replacement filters for my refrigerator water system. If it ain't broke, don't fix it. I stick with a good thing!
They carry all the items that I needed, the online chat was not as helpful as I wished, but using internet can make anybody an expert of anything! The items arrived as expected. I also wished that they had a cheaper shipping option, currently even if one buys a 0.59 cent item he/she still has to pay 5 dollars for shipping which seems too much, but as I could not find any other online/local store that carries everything that I needed, I used them.
Our well pump went out and we needed a replacement in a hurry. The service was great, shipping on time, customer service answered every question with courtesy. Thanks so much - it works great, and quieter than the old one, too :)
The pump I ordered was back ordered, so I had to wait a week. No big deal. Then I received my pump and it did not come with required fittings. I called Freshwater Systems to see if maybe I made a mistake and needed to order said fittings. After two days of continuous calling and waiting while no one ever answered I left a voice message. Still haven't heard from anyone!
I waited two and a half months for a carbon filter and they then send me a regular filter I could have bought two and a half months ago two blocks away. I chose to wait for the less expensive but lasts twice as long carbon 'candle' filter. When I open the package I'm so pissed. No explanation, nothing. Then I call and they only say it's still on back order. I think an established company, who profits from repeat customers coming back to get more filters, would explain in a note, in an email, something? Obviously I'm not a valued customer who's now sending back the filter and getting a better filter system. From a better class of company.
Easy to use. Looks fine on counter. Not much larger than coffee maker. Have only had one week and have distilled 2 times per day and always once overnight. More than adequate for 2 person household - we use distilled water for cooking, coffee and for drinking. Water is crystal clear and better tasting than RO. My cardiologist recommended distilled as RO does not remove adequate levels of salt from whole house water softener. Love it and recommend without reservation.
Overview
FreshwaterSystems has a rating of 3.2 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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- Greenville, South Carolina
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Business History
In 2004, the company relocated its headquarters to Greenville in the verdant Appalachian foothills of South Carolina. Today Fresh Water Systems is one of the largest direct providers of all things related to water treatment and purification, supplying both homeowners and internationally recognized corporations with everything from hard-to-find small filter parts to large-scale purification systems. In 2014, the company moved into a new building with greatly expanded warehouse, call center and office space from where it serves an ever-increasing number of customers throughout the US and internationally.
FWS recognizes that its business centers around water, one of the Earth's most valuable resources, and takes very seriously its commitment to improving its impact on the environment. The company actively promotes and seeks out products that reduce pollution and support global sustainability. In its own operations, it has instituted comprehensive recycling programs throughout its everyday operations.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members