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FreshwaterSystems has a rating of 3.1 stars from 3,923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price, and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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I purchased a new exact replacement water storage tank for my RO system. Amazon had them available but several people complained that the tanks they received were heavily dented or damaged. Freshwater Systems had the same tank at very competitive pricing and reasonable shipping cost so I decided to buy from then rather than Amazon and I'm very happy with my decision. The tank I received from Freshwater Systems was well packed and not a scratch or dent on it and I received it quickly. Thank you Freshwater Systems for the excellent customer service and pleasant buying experience.
I purchased two RO filters from them at a cost of $250 each. One was no good and they refused to replace it. "Our margins are to low" this is how they treat their customers.
I purchased two RO filters from them at a cost of $250 each. One was no good and they refused to replace it. "Our margins are to low" this is how they treat their customers.
I am just amazed at how bad this company is. I ordered a PVC reducer, 3" to 1 1/2". They sent me a 3" to 1 1/2" reducer, but it already had a 1 1/2" threaded pipe glued into it. When I sent them a photo, they responded that they did not send what appears to a used product. As a customer I have never been accused of lying before. They may eventually accept their mistake, but their initial response is just terrible. I will never do business with them again, regardless if they do correct their error.
Tip for consumers:
Do not use this company
Products used:
PVC
I purchased a new exact replacement water storage tank for my RO system. Amazon had them available but several people complained that the tanks they received were heavily dented or damaged. Freshwater Systems had the same tank at very competitive pricing and reasonable shipping cost so I decided to buy from then rather than Amazon and I'm very happy with my decision. The tank I received from Freshwater Systems was well packed and not a scratch or dent on it and I received it quickly. Thank you Freshwater Systems for the excellent customer service and pleasant buying experience.
Products used:
PAE RO-132 Reverse Osmosis Storage Tank Powder Coated Steel 4.5 Gal.
John Guest Shut-Off Valve-Polypro Elbow NPTF - 3/8 x 1/4 NPTF
Customer service is a joke. The customer service representative became agitated when discussing why my expedited shipping took 1 week to get shipped.
Update:. They refunded my account and allowed me to keep the product. Minus one star for their lack of attention to detail on the original listing.
Original review: They advertise one concentration of a product and deliver another. Additionally, my order had a total of 10 packs, received 9. They honored a return, but at the cost of me having to pay return shipping for their mistake. Poor business practices. Look for a different company to do business with, there are plenty out there.
Don buy the PH tester in the photos they are dried out and defective. The units will not calibrate no matter how long you soak them. Freshwater sent me two bad units then moved them to clearance. BE AWARE there is no refund on clearance items. Horrible company who posted lies on google reviews saying I did not want to calibrate the tips which is untrue I've been using these testers for years and tried to calibrate these pens over 5 days they don't calibrate and don't even read the same in the same testing solution. They then said they did not move the ph testers to clearance again another bold lie look at the pics below. They do NOT GIVE REFUNDS on clearance items. Terrible customer service knowingly selling defective product with no chance of a refund. Stray away
McKayla handled my issue and me very professionaly. She did a great job hunting down my issue asap and gave great customer service.
Products used:
Filters
I have been a loyal customer for years. I got a mineralization filter for my RO system and I noticed a CA Prop65 sticker on it with a reproductive health and cancer warning. When I asked if the warning was due to the materials in the housing or was it the filter? I got the runaround and they said it only applied to CA. So the materials don't harm non-Californians? How stupid. They said they didn't know and told me to call manufacturer. They were no help either and told me to call Fresh Water as the don't apply the stickers. So I guess I have to just suck up that my water supply may in fact cause health issues when in fact I bought an expensive RO system to accomplish safe and healthy water? These folks were golden until I got this right wing dismissive bull and apathy when I am concerned about my health. Not good folks.
Products used:
Water treatment
I needed a RO Mate 20 tank ASAP. They had one in stock at a great price. I'm in Connecticut. I ordered the tank online, on Thursday. Their tracking showed it left their facility that afternoon and arrived at my house on Saturday via regular ground UPS. Service, price and delivery time was amazing!
Terrible company - terrible customer service. Do NOT waste your time. Over a month of excuses and then the day that it was supposed to be here - all that arrived was a cancellation email. AVOID AVOID AVOID.
I'm very impressed with how fast my items arrive, but the packing was a mess.
Today I ordered some parts from Freshwater systems,.
I didn't even have an account and was treated by Cendy with Kindness,. Very Knowledgeable & Great Prices!
Even the 2nd day Air Shipping price was great!
I Would Definitely Recommend this Company to other service technicians.
My whole house system is almost 14 yrs old still working fine. Had to buy new ceramic filters for the canister but that was easy and inexpensive for all my water going thru it. I would recommend freshwater systems
One (standard) item was out stock and order was on hold. Took them 2 days to notify it is on back order. After a week they still did not ship. Kept the payment for another 5 days before refund.
Tip for consumers:
don't fall for the low advertised prices. The aggravation is not worth it.
Products used:
went to another store
I order 3x of one single part. I only got one of them correct, the other two were wrong sizes. Called to get one shipped out before Monday. For some reason, "There are zero callers ahead of you and an expected wait time of 0 mins", yet it took them 10 mins to answer my call. Customer service rep had no interest in helping. Had to fight her for a refund. Absolutely ridiculous. As someone who works in the water industry, I will NEVER use or recommend this site to anyone.
Dear Sir, I apologize for any inconvenience you may have experienced. I also would like to thank you for your feedback regarding our messaging on the phone system. Your comments help us to meet our goal of exceeding expectations throughout your experience with Fresh Water Systems. We are looking into this and hope to have this resolved quickly. You will see a refund on your account in the amount of $ 21.37. I hope you will consider giving Fresh Water another chance in the future. Our hope is to satisfy all your future water filtration needs on your next order with us.
My experience with Fresh Water and particular with its Technical Sales Manager John Woodard were excellent, services hard to come by these days. John patiently wrote me at least 5 emails, in his attempt to help me solve problems with my Reverse Osmosis system. He pro-actively stopped my order when he thought that I had ordered the wrong spare part, and made sure I got the right part. Excellent services and I can certainly recommend their business, without hesitation.
Thank you for your review, Johan! We are so happy that you took the time to share your experience. We consider John a huge asset to our team and we are glad you agree.
I bought a product and it failed. Tech support was at first a decent amount of help. Customer service dept was horrible.
I called back and spoke to tech support, this guy is a total POS. He is unable to admit anything is wrong with their service or their company.
Complete and total Egotistical azzhat.
I will never shop there again.
Bill for an order I yet to have received.
The noted delivery date was pushed back 3 times.
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Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.
Fresh Water Systems began its life as a small water cooler sales and service business in Southern California. The company grew quickly and soon expanded into filtration. In the late 1990s, FWS was approached by a national pharmaceutical chain about supplying them with treatment and dispensing systems needed to provide the USP-Grade water required for formulating certain medications. (In-house systems eliminate the need for expensive and short shelf-life bottled water.) This led to FWS becoming the exclusive distributor of the PharMate® dispensing system, which the company continues to manufacture and service for over 15,000 pharmacies nationwide.
In 2004, the company relocated its headquarters to Greenville in the verdant Appalachian foothills of South Carolina. Today Fresh Water Systems is one of the largest direct providers of all things related to water treatment and purification, supplying both homeowners and internationally recognized corporations with everything from hard-to-find small filter parts to large-scale purification systems. In 2014, the company moved into a new building with greatly expanded warehouse, call center and office space from where it serves an ever-increasing number of customers throughout the US and internationally.
FWS recognizes that its business centers around water, one of the Earth's most valuable resources, and takes very seriously its commitment to improving its impact on the environment. The company actively promotes and seeks out products that reduce pollution and support global sustainability. In its own operations, it has instituted comprehensive recycling programs throughout its everyday operations.
Brandon, we are very sorry for the inaccurate description of the item and for the miscommunication about the return shipping. We have resolved the issue with the incorrect concentration listing and issued a full refund. We do not require the items to be returned to us. Please let us know if there is anything else we can do for you.