1) user friendly website
2) competitive pricing
3) timely delivery
4) product performed as specified
The pump is very quiet when running and when it is turned off.
I'm very satisfied. This company now occupies a space on my Evernote.
Very Satisfied - Learned from manufacturer that Waste King instant hot heater was exact same as units with other names selling for twice the price. Heater arrived on time was easy to swap with old one and has been working well.
Ordered from FreshWaterSystems.com, easy website, Excellent price on Pure Water Mini Classic CT Distiller and received a Promo Pack of 4 extra carbon filters, 20 oz. Jar of cleaner and water bottle free with free shipping. Came in less than a week. This distiller is so quiet I still check to make sure its running! A cycle runs through in about 3 hours, very quick. Love the gallon glass jar instead of plastic. And best of all, every part can be replaced! Instead of having to buy a new cheaper distiller every couple of years. Love it.
I started by contacting Freshwater's customer service folks via email with some product compatibility. I received a comprehensive and professional response almost immediately that laid out all of my options, including the annual costs that I should expect. I had followup questions that were answered in similar fashion. Once I knew what I wanted to buy, I placed my order through the straightforward web store. The package was trackable and arrived right on schedule. It's great to see a smaller outfit like FreshwaterSystems delivering the personal attention of a brick-and-mortar, coupled with the ease and value of an e-commerce giant.
Very satisfied with the quick service and the support phone call. I was informed by my wife she misplaced her credit card. If my current purchase did not get paid please advise so I can take care of the problem. Thanks in advance.
Should note that the threads on the bottom are not as common, 7/16 UNS if I recall correctly. Check the specs. It comes with a compression fitting but it fits a bit loose. Purchased a specific adapter via Amazon. No leaks.
Finish is good. Spout feels flimsy and a bit loose where it mounts to the valve assembly. Price is very reasonable which likely accounts for the less solid feel of the spout. Will see how it does over time.
Vendor was prompt with delivery. Good buying experience.
Called about a hard to find water filter and was quickly helped. Was also offered a cheaper alternative. I work for the state, so had some requirement that they met. Had my order in about 24 hours without having to pay any extra shipping. Overall great experience. Will use again in future.
I was so happy to find a distributor that sold small quantities! They had exactly what I needed at a great price. The order shipped out much faster than I expected and allowed me to get my project going. I will definitely be back for more parts!
Had problem ordering via computer. My plumber advise the site and what to order.
However computer kept giving me the run around. Finally I called the 800 number.
Spoke with Ryan who was very helpful and polite. Package arrived in time advised.
I ordered some small fittings and received one item that was incorrect. So why did I give them a 5 star. Because everyone makes mistakes and they were courteous and resolved the problem no questions ask.
3 out of 4 charcoal cartridges received in a package were broken. So far I have initiated two emails and two phone calls to customer service. There has been no proactive contact with me from the company yet. The issue is not resolved. I have the impression there would be no action on this issue without my continued persistence.
Have a large RO system with dual 40 inch membranes and dual 20" big blue pre-filters. Have twice purchased replacement filters from Freshwater Systems with excellent response, pricing and delivery. Would not use other vendors based on their continued high performance level.
Used their website to place an order for filters. They have my previous orders on record and I was able to re-order the same filters as before. Shipping was quick, too. Very happy with Freshwater Systems.
There was quite a delay in shipping, but back orders happen so no big deal. I don't like that these lids only fit the jars they come with? And not standard gallon jars. So if a jar breaks, the lid is useless.
Used this site because the distributor we were using was ridiculously marking up the merchandise. Site is very user friendly. Prices are reasonable and they send just enough notices to advise of purchase, confirmation and delivery.
Dealing with Freshwatersystems was a good experience. Web site was easy to navigate and find my needed well system parts. Not only was the produce delivered quickly but it was also far less costly than the same product I could purchase locally.
We were not notified about 5000 cups being back-ordered, and 15 men painting airplanes in a hot hangar in Texas were very unhappy. We bought an emergency supply at Walmart but the cost and aggravation could have been avoided with a quick email several days earlier when the problem first occurred.
Pleasant-Helpful people with a Positive Attitude! Didn't make us feel they hated their Job and Life in General. Not the -I am Doing You a Big Favor by allowing you to spend Money! Refreshing! Many people today are Honked Off when asked to Do their Job! They want $15.00 an Hour-and are not Worth $1.50 or even that! We will Shop Again!
Installing this weekend. Ordering multiple filters and support equipment was quick and choices clearly presented. Received order in excellent condition and arrived sooner than estimated. Will be return customer.
I'm not one that likes to be on an auto drop system but I do appreciate the reminder when it is time to replace my whole house water filter. I have been ordering from Freshwater System for many years now and will continue to do so.
Overview
FreshwaterSystems has a rating of 3.2 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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- Greenville, South Carolina
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Business History
In 2004, the company relocated its headquarters to Greenville in the verdant Appalachian foothills of South Carolina. Today Fresh Water Systems is one of the largest direct providers of all things related to water treatment and purification, supplying both homeowners and internationally recognized corporations with everything from hard-to-find small filter parts to large-scale purification systems. In 2014, the company moved into a new building with greatly expanded warehouse, call center and office space from where it serves an ever-increasing number of customers throughout the US and internationally.
FWS recognizes that its business centers around water, one of the Earth's most valuable resources, and takes very seriously its commitment to improving its impact on the environment. The company actively promotes and seeks out products that reduce pollution and support global sustainability. In its own operations, it has instituted comprehensive recycling programs throughout its everyday operations.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members