FreshwaterSystems

I am just amazed at how bad this company is. I ordered a PVC reducer, 3" to 1 1/2". They sent me a 3" to 1 1/2" reducer, but it already had a 1 1/2" threaded pipe glued into it. When I sent them a photo, they responded that they did not send what appears to a used product. As a customer I have never been accused of lying before. They may eventually accept their mistake, but their initial response is just terrible. I will never do business with them again, regardless if they do correct their error.

Item was back ordered and took over a month to receive. Looks like a good product, though.

Haven't received my filters yet.? Been several weeks since they were ordered

I ordered the equipment and it came on time and I was thrilled however I ordered the wrong piece and there was no return address so as of right now I'm stuck with the wrong piece I'm not sure what to do, any suggestions?

I placed an order yesterday. I have not received the material, and don't expect it for another 3-4 days. Why am I being asked to rate my experience already?

We were not notified about 5000 cups being back-ordered, and 15 men painting airplanes in a hot hangar in Texas were very unhappy. We bought an emergency supply at Walmart but the cost and aggravation could have been avoided with a quick email several days earlier when the problem first occurred.

Customer service is a joke. The customer service representative became agitated when discussing why my expedited shipping took 1 week to get shipped.

I had a heck of a time getting it to not leak. I cranked down so hard the gasket deformed. Anything less and it was pouring water out.

Not sure what happen waited over a week and had to call them and get the manager warehouse involved. Then I got my purchase

Don buy the PH tester in the photos they are dried out and defective. The units will not calibrate no matter how long you soak them. Freshwater sent me two bad units then moved them to clearance. BE AWARE there is no refund on clearance items. Horrible company who posted lies on google reviews saying I did not want to calibrate the tips which is untrue I've been using these testers for years and tried to calibrate these pens over 5 days they don't calibrate and don't even read the same in the same testing solution. They then said they did not move the ph testers to clearance again another bold lie look at the pics below. They do NOT GIVE REFUNDS on clearance items. Terrible customer service knowingly selling defective product with no chance of a refund. Stray away

I have been a loyal customer for years. I got a mineralization filter for my RO system and I noticed a CA Prop65 sticker on it with a reproductive health and cancer warning. When I asked if the warning was due to the materials in the housing or was it the filter? I got the runaround and they said it only applied to CA. So the materials don't harm non-Californians? How stupid. They said they didn't know and told me to call manufacturer. They were no help either and told me to call Fresh Water as the don't apply the stickers. So I guess I have to just suck up that my water supply may in fact cause health issues when in fact I bought an expensive RO system to accomplish safe and healthy water? These folks were golden until I got this right wing dismissive bull and apathy when I am concerned about my health. Not good folks.

I had to make 3 inquires before I was able to get a return order number. Ordering the wrong filters was my mistake. But, thought the first contact would have been enough. I am sure this must have just been an administration glitch somehow.

I purchased a new exact replacement water storage tank for my RO system. Amazon had them available but several people complained that the tanks they received were heavily dented or damaged. Freshwater Systems had the same tank at very competitive pricing and reasonable shipping cost so I decided to buy from then rather than Amazon and I'm very happy with my decision. The tank I received from Freshwater Systems was well packed and not a scratch or dent on it and I received it quickly. Thank you Freshwater Systems for the excellent customer service and pleasant buying experience.

I have not installed the product yet so this is not a performance review. I ordered a Puro RO system and an additional set of cartridge refills. All I got was the refills. My order showed has having been completed. When I called, the error was acknowledged. And the RO system itself was sent out and I received it a week later. Given the difference in size, price, weight etc, it seems "sloppy" handling.

Terrible company - terrible customer service. Do NOT waste your time. Over a month of excuses and then the day that it was supposed to be here - all that arrived was a cancellation email. AVOID AVOID AVOID.

Received exactly what I ordered, but was back ordered and had to wait quite a long time.

McKayla handled my issue and me very professionaly. She did a great job hunting down my issue asap and gave great customer service.

When an order is placed with your company there should be some sort of feed back when the item is back ordered. In addition when delivery time is requested by your cusomtomer there should be an actual date given not just an email consistently staing we are checking or stating check our website. Customer service is not just a empty hadded response.

It took long time and phone calls and finally I received them. They work super fine but somebody mess-up on shipment. Thank You!

Item didn't show up and tracking number no good. Emailed customer service and a few days later they said that another carrier picked up the shipment and they duplicated the shipment - took another week. Good thing I wasn't in a hurry. If I was customer service - I would have shipped the duplicate shipment 2nd Day at my expense - free shipping.

One (standard) item was out stock and order was on hold. Took them 2 days to notify it is on back order. After a week they still did not ship. Kept the payment for another 5 days before refund.

The good news: my UV bulb arrived quickly and safely. The bad news, it didn't turn on. When I called Fresh Water Systems, they told me I had to go back to the manufacturer to get a replacement - I hate when the company I purchase from doesn't stand behind what they sell. They advised me that it might be my power supply; that it takes more power to turn on a new bulb, than the one currently in use. So, I ordered another bulb that also did not come on. Now I have to order a new power supply - my 2.5-year-old Master Water Systems UV power supply has apparently crapped out!

Even though the filters I ordered turned out to be on backorder, my credit card was still charged right away. Secondly, the filters shown online were the blue PUR filters, which is what I wanted. When the order arrived, I received the newer everydrop filters (which I had read a number of negative reviews on). There were no problems with packaging or shipping.