FreshwaterSystems

I ordered a Waterstone faucet from Freshwater Systems, which stated on their Web site, would ship in 3-4 weeks. EIGHT weeks later, after numerous emails (some never responded to), calls and live chats, lies and stringing along, I was told it would be another 3-4 weeks for the faucet to arrive. At this point an entire kitchen renovation was 99% complete and at a halt because of this faucet. I cancelled the order by phone but received no confirmation nor refund ($867), despite numerous requests by emails(unanswered) and phone. I was also told I could not return the filtered water faucet I had purchased to match this faucet ($300+). This is one of the most unprofessional companies I have ever dealt with.

Order was placed and received with zero issues. Items (filters) worked fine. Well packed, etc. However, a couple of hours after placing the order, I recalled that I had forgotten something and wanted to added to my current order, so, reached out the seller through their support web page, providing the details. Unfortunately, they did not provided a response, even as of today. So, in the event I buy again from this merchant, I will have to double-check my items to be sure I am not forgetting anything. Bad customer support experience.

Very bad service and worse customer service.
My contract finish and they supposed to refund my deposit every month is required to ordered 5btl most of the month I keep buying 10bottle more than what they required. Been 4 years with this company. When come to refund deposits then all the reasons they said. Just not to give ur deposit, ( outstanding payment for year 2017 which I had pay all coz if u have Credit to clear they stop sending me to my previous ordered and send letter for outstanding amount)

Update:. They refunded my account and allowed me to keep the product. Minus one star for their lack of attention to detail on the original listing.

Original review: They advertise one concentration of a product and deliver another. Additionally, my order had a total of 10 packs, received 9. They honored a return, but at the cost of me having to pay return shipping for their mistake. Poor business practices. Look for a different company to do business with, there are plenty out there.

My experience with Fresh Water and particular with its Technical Sales Manager John Woodard were excellent, services hard to come by these days. John patiently wrote me at least 5 emails, in his attempt to help me solve problems with my Reverse Osmosis system. He pro-actively stopped my order when he thought that I had ordered the wrong spare part, and made sure I got the right part. Excellent services and I can certainly recommend their business, without hesitation.

I wanted a three way valve to divert flow from one direction to another. Tech people set me up with a angle stop valve (not the same). If it had worked, needed to adapt fittings to 1/2" OD tubing press fittings. Parts recommended by Tech did not accomplish this goal. Whole purchase returned for refund. Will be penalized for return shipping and restock. Given bad tech advice, and fact I have now learned you don't sell the desired 3-way diversion valve, this penalty does not seem just. Oh well, the total cost of the items was much (~$30).

Ordered from FreshWaterSystems.com, easy website, Excellent price on Pure Water Mini Classic CT Distiller and received a Promo Pack of 4 extra carbon filters, 20 oz. Jar of cleaner and water bottle free with free shipping. Came in less than a week. This distiller is so quiet I still check to make sure its running! A cycle runs through in about 3 hours, very quick. Love the gallon glass jar instead of plastic. And best of all, every part can be replaced! Instead of having to buy a new cheaper distiller every couple of years. Love it.