I was not completely confident in choosing which specific model numbers I was looking for on my replacement filters. I was able to call and speak with someone who was extremely knowledgeable about the type of system I had and was able to tell me exactly where I needed to go on their website to find what I needed. Checkout was easy and it is backed by Google. The ground shipping even arrived one day sooner than expected. I will be returning!
2 of the filters were shipped unwrapped and with broken caps. I was later told that none of their current stock of this filter is wrapped or sealed. This is very unsanitary. Also the item is not in the original packaging. It appears separate parts are ordered and then a package is put together from these items and then sold. I am still awaiting a resolution. Product described is not what was sold.
Very easy to find through your pictures. I went into a plumbing store and they had no idea what a plastic quick connect was, even when I showed the part. Your site made it easy for me to tackle the job myself and save $250 from a plumber. Thank You!
We had issues with the water system after a new pressure tank install. I was directed on how to disinfect the system. Even though it took 3 cycles it was corrected. The individuals involved were very helpful and courteous. A maintenance was also suggested on prevention of any future problems
First of all they had the correct filters I have been looking for since December.
The filters showed up on time as promised and they worked just fine. The cost didn't break the bank either. I was very pleased with the whole process and will not hesitate to order again in the future.
Terrible customer service, sent wrong part, will not allow me to return product since seal was taken off to install and they want to charge me a fee to restock the 2 filters that were not opened plus I have to pay return shipping.
I wish there was an option for zero stars.
Heating element went out on a distiller we've had for about 10 years. The agent who joined me on chat was very helpful in determining the replacement part which would work for my unit even though the part description didn't clearly state that it would. Got the part quickly and it fit perfectly.
Supplier has a very friendly web interface that remembers ordering history and made equivalent part substitutions for items that have gone out of production. The order shipped and the replacement filters were almost identical. They were missing the color coded dots but the other labels made the dots redundant. I'm sure to return for future replacement parts and new systems too.
I easily placed an order, and just as easily received my FreshWater filter. Refreshingly, I have sparkling filtered water at the touch of a counter dispenser. I believe this product's
High end, and exactly what a former contractor has supplied us with. My purchase price
Is far better, so I would certainly order from FreshWater Systems again in the future!
Amazon was out of this item so I looked at a couple of other websites and this company and good reviews and the price as a tad bit more than Amazon but: they, too, offered free shipping. Would definitely order from them again
I ordered 2 "6 Packs" of filters, instead I received 2 filters. After talking to the company about how this was very bad for us no efforts were taken so I could get my order fast. The correct order arrived 1 week later.
Even since I bought the system, it vibrates before the air gap kicks in. I called twice to speak with a tech but was put on hold by a young sounding lady and then the line went dead. I have replaced all of the filters but it still vibrates.
If you wish a better review, please have a tech call me at *******557
We ordered a replacement water filter for our refrigerator and received it within 3 days. It was cheaper than buying it from a local store. We are very satisfied with the service and would recommend Freshwater Systems to anyone.
I was quite satisfied with every thing, except I ordered a certain brand UV Lamp from their choices on line and they substituted a different brand and didn't tell me about it. I had to go to "on line chat" to find that out. I should have been sent what I ordered. I haven't installed this sub lamp, so not sure if it works or not. Otherwise I would have given a TOP rating.
My LG fridge water filters arrived on time and were securely packaged. I did a lot of research before ordering on-line. Freshwater Systems had a good rating and also a good price. Will be ordering from this company again.
Three glass parts (PURA tube and lamps) wrapped with no barrier between - box of broken glass on arrival. Pictures. More pictures. More emails. No return authorization for damaged shipment. No replacement. I won't trust them to wrap toilet paper.
We had an small error in shipment that was fixed immediately. Not only was the communication pleasant but friendly and knowledgeable advice was offered along with a compensated shipment.
Good to find a family run business that stands up to their name. Will do business again.
Love the neoprene covers for our stainless steele water bottles. Great quality - we've had two large ones for over a year and just bought a third for a smaller bottle. These take a lot of abuse as my teens use them for sports. They've held up wonderfully, keep water cold and the price is great!
I received an email from Freshwater Systems' CSR Sultana to inform me that the filters I had ordered were on back order from England. I researched their site to find replacement filters and then called Sultana to cancel my initial online order and to replace it with my new selections. Sultana was very pleasant and professional to deal with. My new filters arrived in a timely basis and my family is enjoying fresh water from the tap once again! Thank you :)
Placed an order, paid for 3 day shipping, and a week later still no order. Called 3 times over two days to wait on hold for no less than 15-20 mins only to have the person tell me to hold some more, while they investigate, then gets back to me on the third call and says the order never shipped, even though they had charged my card the day of the order. I asked if they could overnight the parts at no additional cost due to their mistake as I needed the parts badly, but they said it was too expensive for them and all they could do is ship my order out with the 3 day as I paid for a week earlier. Will NEVER order from them again. A joke of a company.
Overview
FreshwaterSystems has a rating of 3.2 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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- Greenville, South Carolina
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Business History
In 2004, the company relocated its headquarters to Greenville in the verdant Appalachian foothills of South Carolina. Today Fresh Water Systems is one of the largest direct providers of all things related to water treatment and purification, supplying both homeowners and internationally recognized corporations with everything from hard-to-find small filter parts to large-scale purification systems. In 2014, the company moved into a new building with greatly expanded warehouse, call center and office space from where it serves an ever-increasing number of customers throughout the US and internationally.
FWS recognizes that its business centers around water, one of the Earth's most valuable resources, and takes very seriously its commitment to improving its impact on the environment. The company actively promotes and seeks out products that reduce pollution and support global sustainability. In its own operations, it has instituted comprehensive recycling programs throughout its everyday operations.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members