Ordered from internet received on time. Order oil rubbed finish and what I received was a dull bronze but not sure if that is what they mean by oil rubbed I assumed it would match my Delta faucet which has a shiny finish. Other than it not matching which well could have been my error I guess the experience was ok. Sherman
Had the filters I needed in stock and the delivery time was quick. A whole lot easier than searching the big box stores and walking away empty handed. I am very satisfied with Freshwater systems and I will be using them again.
Order came in promptly, but 2 pieces came were not what I ordered. Believe it was an honest mistake with a stray fitting in the wrong bin as they were sorting my order. Would order again when in need or more fittings
Everything seems to be working ok. Takes time for hot water to come on.
Paid for faster delivery and did not come early at all. Would have received same time with free shipping so I feel I overpaid. Not a happy camper.
Multiple issues with shipping, some of which may fall on FedEx, but Freshwater Systems communications and customer service have been woefully lacking/not at all helpful. My package has yet to be delivered and I have yet to hear from a company representative despite requesting to speak with someone 7 days ago.
I ordered 2 filters in the middle of August, you sent me the wrong filters way past the date they were expected. Then you sent only 1 filter and the second filter has a 4 week lead time to come in. Meanwhile my customer is having to wait 2 months to get a filter. Moving forward we will never purchase anything from you again..
I purchased a defective product and call customer service to explain. I shipped back and have made several attempts to get call back from manager ken Smith but appears he too busy to reply vis email or give me a phone call.
Just want to know status of my return.
Bottom line very poor return policy and very poor at responding to their customers.
We were not getting the filtered water flow we usually enjoyed. The expensive RO filter for my Culligan system was plugged and I decided to buy one from Freshwater since the cost was significantly less then my local Culligan dealer. Problem solved and works great!
I purchased a new counter-top filter system. But I am still using my old one/same type. I just installed a new candle in it. Recently bought parts to install the new one
But didn't yet! The new one looks so different I'm sort of afraid to set it up. When I do I'll let you know. At 77 it always takes me so long to try something new.
I ordered online and paid for shipping. Never received a ship confirmation and no news so finally called them. They said they "lost" the order, that it never came through the system. Several more calls and emails later, and much prompting on my end, they finally shipped it out. The customer service rep offered to refund me the cost for shipping due to the inconvenience but never did.
I emailed the company requesting information on how to return an item that I found out was not needed on my R/O System and to date have not received an answer from them. They could have at least informed me as to whether or not they even take their product back.
Terrible service. Ordered 1.5 week and still didn't get the order. Emailed them and never responded to my email, then i called them to find out the part is not available. Never doing business with this company. I ordered thru Amazon and they will deliver in 2 days with cheaper prices.
Normally I have no problems with this company. However, after placing an order of over $160 recently, nothing indicated they were out of stock. Weeks later, I get a notice that they are out of stock. I emailed customer service and he was rude and patronizing. When I called to talk to a live person, she said, "They went out today. Now they are in stock." Poor customer service. Their reason for not having "out of stock" online was a lie. They said they work with many, many vendors. So what? Keep up with what you have in stock or don't. And don't give me some idiotic answer why I have to find out weeks later my item will take another three weeks to get to me.
I've been looking for a spout-less jug for several years. These jugs/jars fit the bill perfectly. I would assume it is a highly sought after item because it was on back order for a while. But once I received them, I totally forgot about the wait time.
Perfect!
I ordered a water filter and although we are in the same city, it took a week for the filter to be delivered. When the filter arrived it was defective and it took two separate calls and several emails to resolve the issue. At first, they want me to file a warranty claim with the manufacture rather than just replace the filter. This is wrong on several levels but primarily because the manufacture does not deal directly with the ultimate consumer. Finally, I talked with a representative who simply refunded me my money (shipping excluded). I considered myself lucky and took this offer even though they should have refunded me the shipping as well.
Ordered a water filter for fridge, it took over 3 weeks for the product to arrive. I called a week after the order and was told it was on back-order. That it would be 2 weeks or so before it shipped. No offer of expedited shipping or shipping refund was offered, overall bad experience and will not order from vendor again.
Just moved into older home with osmosis system in place, couldn't find the membrane or 3/8 in line filter until I found your site! Ordering was easy and at my door within five days! I will use your entire replacement kit next time!
I order 3x of one single part. I only got one of them correct, the other two were wrong sizes. Called to get one shipped out before Monday. For some reason, "There are zero callers ahead of you and an expected wait time of 0 mins", yet it took them 10 mins to answer my call. Customer service rep had no interest in helping. Had to fight her for a refund. Absolutely ridiculous. As someone who works in the water industry, I will NEVER use or recommend this site to anyone.
Reasonable prices. Some items back ordered, but that happens. Shipped John Guest stems and elbows instead of swivel right angle adapters, but support said put a stem in an elbow and you have the same part. No problem other than my lack of knowledge. Would be nice if web site showed stock levels and /or estimated backorder times.
When turning on the hot and cold lever there is a noise being emitted that didn't happen before the new filter was put in. Can you tell me why this is now happening? I would appreciate your input. Phyllis Stark *******@aol.com
Overview
FreshwaterSystems has a rating of 3.2 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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- Greenville, South Carolina
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Business History
In 2004, the company relocated its headquarters to Greenville in the verdant Appalachian foothills of South Carolina. Today Fresh Water Systems is one of the largest direct providers of all things related to water treatment and purification, supplying both homeowners and internationally recognized corporations with everything from hard-to-find small filter parts to large-scale purification systems. In 2014, the company moved into a new building with greatly expanded warehouse, call center and office space from where it serves an ever-increasing number of customers throughout the US and internationally.
FWS recognizes that its business centers around water, one of the Earth's most valuable resources, and takes very seriously its commitment to improving its impact on the environment. The company actively promotes and seeks out products that reduce pollution and support global sustainability. In its own operations, it has instituted comprehensive recycling programs throughout its everyday operations.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sir, I apologize for any inconvenience you may have experienced. I also would like to thank you for your feedback regarding our messaging on the phone system. Your comments help us to meet our goal of exceeding expectations throughout your experience with Fresh Water Systems. We are looking into this and hope to have this resolved quickly. You will see a refund on your account in the amount of $ 21.37. I hope you will consider giving Fresh Water another chance in the future. Our hope is to satisfy all your future water filtration needs on your next order with us.