No directions included. Called customer service regarding problem I had with leading water and then send in pictures of problem as requested. No answer for 48 hours soI called back. CS Rep was friendly and helpful but promised call back "within an hour" by tech service types never happened. Basically, very little support once they you my money.
Miscommunication on original order only got me one of four pieces correctly. New parts were sent fast-no complaint there. Several weeks have passed with no refund in sight. Better upgrade your services before my next order.
I love the design of the Neo-tote. It fits the 20oz glass jars that we use perfectly. The price is right too. I loved it so much I bought a different color for everyone in my family. However the first one out of the bag broke a zipper. And since then, I've broken two more zippers by basically just touching them. Customer support was nice enough to send me another one. But I'm not sure I would buy any more or recommend them because they break so easily. If you could beef up the zipper, it'd be a perfect product.
FreshwaterSystems has great quality filters available at amazing prices. Other sites wanted more than double for the pre-filter I ordered from FWS. Will order again when we need replacements. Thanks again!
Talk about rude service! I called them because some one used my credit card with them. Talked to a woman named Timala. Told her the problem, and she said, O well those things happen! I can see by the other reviews here I'm not saying anything new. I would never do any business with them.
Not to toot my own horn, but I had saved a copy of my order request for my water filter parts from my previous order. Therefore, my job re-ordering was far less time consuming. The folks at Freshwater Systems were most courteous and helpful. My order came promptly and all was in order, so to speak.
Ordered several parts for freshwater system... one lacked an o-ring as advertised which made the part useless. I emailed the company via the website system and have not heard an answer yet some 2 weeks later. Disappointed and now I must take time during work day to run someone down and complain. SKU 159-15 "O-Ring Assembly 15 mm" Steve
I have been ordering supplies from Freshwater Systems for several years. The shipping is always quick and correct. The items are good quality. The order process is almost automatic. These are some of the reasons I keep ordering from them year after year. They just make it easy. Thanks! They've also been good to answer questions.
Have a watts filter. Called to get smaller wrench needed. One shipped was way too big. Apparently there is two sizes of whole house filters. Measurements were not listed in description. Would have to pay shipping and a restocking charge per represenatve. No help in getting me the right size wrench either. Make sure you know what size you are ordering
Very good product, no problems, very fast delivery as promised. My only concern was the shipping packing of the product. The shipping box was abused and the taping was sub par. It's great to reuse but should consider making the box a bit smaller by modifying the reuse box. No damage to the contents. Just a thought. I have worked in a warehouse for 4 years and presentation is a plus. Overall will continue to shop and tell f&f where they can get filters. Thank you...
A few weeks ago I purchased a replacement UV bulb and sleeve kit. Two weeks later I received an email mail saying that it was time to purchase a replacement - suggests there was a communications miss at FreshwaterSystems.
I was also somewhat disappointed that new o-rings and spring were NOT included in the kit this year - last year's kit had all of those items. Otherwise the service was excellent.
My experience with Fresh Water Systems included recommendations on the equipment best suited to my situation. I also made contact during shipping to clear up some questions about delivery. And finally I contacted them during the installation of the last part of the system. In every case the technical information, the timely responses and the open friendly replies made for a pleasant experience.
Rarely in today's e-commerce world when there is a problem is the merchant easily accessible by phone, much less readily responsive. Although we had some miscues on our order, not only do their customer service reps actually answer the phone quickly, a rarity theses days, but John Woodard, the customer service manager, once involved, not just straightened everything out quickly but responded like a true gentleman. Would not hesitate to work with again.
This company charges your credit card... even when the stock is not available for 3 months! They need to send and charge at the same time! Not right. Easy, on the order form state BACKORDERED. Simple. That is what most companies do.
Well let's see, first the UPS guy came by and dropped off a package just like Santa at Christmas time. I got real excited and quickly opened the box and Whammo! There inside was our new spa tub filter. Now this filter model was bigger than the required size and I knew this but was hoping it would fit and it did Hallelujah! So I proceeded to drain and clean the tub. Did that, put it all back together and the water is full up and heating as we speak. Hope this describes my experience satisfactory for you all. And again Thanks for asking. Not.
I had a plumber come to install my new home distiller. He did a great job and it works very well, but we were missing the directions to the pump and also some kind of connectors, possibly to plug the holes in the tank. Thankfully, we had two old distillers in our basement so he took the old ones from those and it worked slick.
FWS has been on the spot helping and delivering materials needed for my rainfall harvest system. In only one instance did part of the order not arrive. I notified FWS and they sent the missing material at no extra cost. I am a satisfied, repeat customer.
It was time to replace the water filter. My assistant called (or wrote?)and ordered.
It arrived in a day or two. We put it in.It works! Everyone was helpful and courteous, which makes a big difference. I'll use your services again when needed.
Best,
Hudson Talbott
Never had this kind of experience ordering on line. Paid for item that was evidently no longer manufactured and not in stock. Took great pains to get refunded; all they wanted to do is substitute another item which i did not wish to have. Had to resort to elevating my claim to PayPal and Google Stores to get my monies refunded after two weeks of trying to make it happen at the lowest level. Very, very disappointed in my dealings with this business. Their tactics amounted to nothing more than bait and switch and if that did not work, they just keep your money and hope that you go away. This is nothing more than thievery at best.
We received a hot water tank and it leaked at the time of install, called to return it and they made me deal with the manufacturer where they were very nice and replaced it (the manufacturer). But in the meantime they would not take it back; I have tried many times to return with no progress. Now I am stuck with something we can't use. I will never use them again and out over $100.00.
Overview
FreshwaterSystems has a rating of 3.2 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
- Visit Website
- Greenville, South Carolina
- Edit business info
Business History
In 2004, the company relocated its headquarters to Greenville in the verdant Appalachian foothills of South Carolina. Today Fresh Water Systems is one of the largest direct providers of all things related to water treatment and purification, supplying both homeowners and internationally recognized corporations with everything from hard-to-find small filter parts to large-scale purification systems. In 2014, the company moved into a new building with greatly expanded warehouse, call center and office space from where it serves an ever-increasing number of customers throughout the US and internationally.
FWS recognizes that its business centers around water, one of the Earth's most valuable resources, and takes very seriously its commitment to improving its impact on the environment. The company actively promotes and seeks out products that reduce pollution and support global sustainability. In its own operations, it has instituted comprehensive recycling programs throughout its everyday operations.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members