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Freshly has a rating of 3.8 stars from 7,580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week, and fast food. Freshly ranks 156th among Food Delivery sites.
Proactively asks for customer feedback
I started ordering from Freshly recently. I had one order so far and the meals are high in calories for the most part. I am a diabetic so I don't think it will work for me. I called and spoke to a person named Mel and he tried to tell me how to choose my meals that might work better for me. I have one more order coming then I believe i will have to cancel. They don't cater for special diets!.
We were given a gift voucher on Freshly, which we used up. Cost is too high to keep going, so we cancelled. When you cancel on their website, they instantly e-mail that your subscription is re-activated. I e-mailed their customer service (Alexander) and asked for a cancellation which he confirmed. But no - it's auto-reactivated and the next customer service rep (Will) can't do a thing about it. This time I blocked them in Paypal. Freshly is a fraud. The chef isn't crying in their apron about the cancellation. They're busy fraudulently reactivating accounts.
Engrid assisted in getting the app downloaded and explained how your system works. She was very professional and patient with me, as I am not efficient at navigating the internet. She's definitely a keeper.
The actual service and convenience is amazing. Literally is just comes to the door, heat it to and eat it. Stores well. However, coming from Hello Fresh the quality if food, flavor, spice and quality of meat is sooo disappointing. And there are so options without meat as the main dish. So because the meat sucked, I thought all let me try some veggie options. None. I wouldn't waist my money.
Hi Jacqueline --thank you for sharing your thoughts and concerns with us. While I'm happy you enjoyed the service itself, I'm truly sorry to hear you haven't been finding more meals you can enjoy.
I'll also be sure to pass along your thoughts on our meals over to our chefs. If there's ever anything I can assist with, please don't hesitate to connect with me here or give me a shout over at SocialSupport@Freshly.com!
The meals are pretty true to the description. Tried quite a few meals, and none were bad. After the first few weeks, the consistency diminished. Even the favorite meals were only "OK". Also, often you had to plan when to eat the meals because often the "best by" date was only a day or two after delivery. Not sure if I will continue with the service.
I'm so sorry to hear about your experience with our meals. I'd love to learn more about your experience and get your feedback passed along to our chefs, James. Feel free to give me a shout at SocialSupport@Freshly.com!
I was trying to get some type of promo code or loyalty discount bc I am a college student and have been ordering 12 meals a week at $500 month for the last 3 months. CJ sent me a link to student beans which appeared to show a 15% discount on your "first 4 orders". When I asked CJ if this code would work since I am a current customer and not a new customer, CJ replied "You can try this code I dont know if it will work". Not exactly what I wanted to hear. Somebody in customer service should know if the code would work or not. Also, there should be a better loyalty customer program.
Hello Lindsay, thank you for taking the time to share this. I'm truly saddened to hear about your recent experience without customer service, this certainly isn't something we wish for any of our customers. With that being said, I'll be reaching out to you privately to gather any subscription information so I can properly assist you with this!
I really like the convenience of Freshly, and the food was pretty good quality. The veggies were fresh, and the chicken was tender. But I just really don't having so many meat-centered meals in my diet! Where are the options with little or no meat in them? I just don't feel like there were options for people like me who prefer seafood (there were only 1 or 2 seafood options, one of which I can't eat because of the chili spice in it) and prefer vegetable-based meals. I'm just not a fan of so much meat, so I can't continue my subscription.
Hi Amber, thank you for your feedback. I'm happy to hear you've enjoyed the meals you're receiving. We unfortunately did remove our vegetarian meals, and we've replaced many of our seafood meals with other options. However, we update our menu once a week with one new meal, so definitely keep an eye out for more meals that fit what you're looking for! With that said, I'll be reaching out privately to see what I can do to help make this right.
It sounded and looked like a great idea. They even ask your preferences: Do you like beef? Pork? Chicken? Fish? Shellfish? But every week you get to choose between 30 meals - 90% based on a chicken breast with some sauce and mushy rice or veggies that have little taste.
There are NO fish or shellfish meals - so why did they ask?
And I found only one beef meal and two shredded pork meals - the rest were chicken, chicken and more chicken.
The worst part is the meal choices seldom vary. You get the same choices week after week.
This company had a great idea, but they crapped out when it came to providing actual quality and variety. So unless you enjoy the basically same meal repeated night after night - don't waste your money.
Hi Lainie, thanks for your feedback. I'm very sorry to hear that you're not finding enough variety. The meal preferences is for ingredients you're wanting to avoid in case you have allergies, in that case then there will be a warning icon for any meals that include the ingredient you had selected! I'll be sure to pass along your thoughts, that we can offer more meals besides chicken to our menu. We will also send the same meals each week if the menu isn't updated by your weekly deadline, so definitely be sure to update them to get different meals each week! With that said, I'll be reaching out to gather your subscription info so I can help make this right. My apologies again, Lainie.
Initially I was not going to write a review but after seeing yet another misleading TV commercial featuring portions that look appetizing and nearly twice the size of what is actually delivered I just had to say something. Isn't this actually unethical if not illegal? Someone should look into this -- either the Better Business Bureau or the Dep't. Of Consumer Affairs.
I signed up with Freshly during the height of the COVID crisis here in early spring. To save myself having to go out shopping I thus went for a weekly 12-meal plan -- MISTAKE! I also did not realize that this was a subscription service. Twelve meals per week for a single person is a lot and I am not the type to consider a dinner meal as a lunch meal. It became necessary to start skipping a week or two at a time as there were just too many meals coming in. Refrigerator space became premium. Despite several attempts at ordering fewer than 12 meals I repeatedly received a notice that in order to receive a "savings" I would still need to order the full twelve. There seemed to be no option to opt out of my original delivery plan. Additionally, having tired of the mostly bland meals, I tried to switch to some of the newer suggested options. Guess what? That didn't work either. Somehow the order went through with SIX! Turkey and white bean chili bowls! Seriously?! I didn't like any of the meals well enough to order more than one per order. Speaking of the dishes themselves-- really small, inconsistently-sized portions -- most of them were bland and under-seasoned with salt substituting for any real spices. Who is back in the kitchens anyway--a pinch of this and a pinch of that... I had to add in my own spices and seasonings to make them palatable. Also, too much reliance on rice as a staple. Not good for those who are pre-/diabetic.
As positives-- great seamless delivery system. Boxes were left in my specified location. Only had two deliveries that were delayed by one day with no effect on the ice packs. Received a coupon for the next order. Thoughtful, environmentally-conscious packaging.
Finally, out of sheer frustration I cancelled my subscription.
Hello Michael, thank you for taking the time to share your feedback! I sincerely apologize for any inconvenience caused to you, this certainly isn't something we wish for any of our customers. First and foremost, I'm saddened to hear you didn't enjoy our meals, but I'd be happy to share your valuable feedback with our chefs. Also, we provide plating instructions on our FAQ on how to plate our meals like our photographers! With that being said, I'll be reaching out to you privately to gather any further feedback as well as your subscription information so I can properly share your feedback!
I am unhappy with the deliveries; the delivery person on the last 2 trips did not ring the doorbell. I need to know when the meals arrive in order to get them into the fridge asap. I am thinking about stopping my subscription due to this problem, among other reasons. The food, however is very good.
Hi Rebecca. I'm very sorry to hear about your deliveries and the carrier not ringing the doorbell, as we use 3rd party carriers they are tasked with leaving the package at your door. I'll be reaching out privately so I can add a note to your delivery information to let the driver know to ring your doorbell upon delivery!
Food was good. Don't like the automatic subscription and renew without confirming with me. Reg from customer service was helpful and quickly stopped the order and the subscription. Bottom line don't force your services on me and I'll come back as a customer, force your services on me and you will never see me come back even if the food is good.
Under weight, and low on protein portion. 280g vs 384g on package. At least 20% less food then advertised
Tip for consumers:
I use Sunday delivery so I have post workout meals and lunches for the whole work week. Meals freeze and reheat fine, so no wasted money and you don’t need them all during the week. (Though they clearly state they are best eaten fresh, still delicious.)
Products used:
Most of their menu over that past few months.,
Hi Brian, thank you so much for taking the time to send us your feedback! While I'm delighted to hear that our meals captured your tastebuds, I'm bummed that its portion sizes fell short on you! Please know, depending on the meal, on average, our portion sizes are 12 to 15 ounces. With that said, I'll be reaching out to you privately to gather your subscription details and to see what we can do to make it up to you!
I am glad that I've subscribed to your
Service, but I do have a couple of comments I'd like to make.
1. Variety:
There is SO much chicken on
Your menu! I would love to see
Some fish or vegetarian dishes.
While I do eat beef & pork, (BTW,
Your peppercorn steak is quite
Tasty!) the red meat selection
Seems so small in comparison
With the poultry dishes.
2. Texture:
I find many of the dishes to
Be diced & chopped to the
Point that the dish is more
Like toddler baby food.
Taste:
In general, the seasoning &
Sauces are done quite well.
I did, however, find the Laredo
Chicken not at all Southwestern
As the name would imply.
Hi Judyth, thank you so much for sharing your review! I'm happy to know that you're satisfied with our food and service, and while we currently don't have any seafood options, and I understand that you're not completely impressed with our other options, I'll be sure to pass along your feedback as we take these seriously.
If there's anything that I can assist you with, or if there's anything else that you would like to share, please don't hesitate to let me know at SocialSupport@Freshly.com, and I'd be more than happy to listen. Thank you again!
Rather disappointed in the flavors. I have only found one meal that was good. I am thinking of cancelling my orders.
Hi Phyllis, thank you for your feedback. I'm very sorry to hear that you're not fully enjoying our meals! This is certainly not what we wish for any of our customers. We do update our menu and recipes often, so we hope that there will be meals that you will like! I'll certainly pass along your thoughts to our chefs, and I'll certainly share your thoughts with our chefs. With that said, I'll be reaching out to see what I can do to help make this right! My apologies again, Phyllis.
New to Freshly. I find that Chili is the best. I had turkey with dressing last night. Turkey and veggies was ok, the dressing was NOT good. First all there was no way that dressing ever tasted like that. You need to find some other way to make dressing. But without bread I don't think that you can. Thank you.
Hi Barbara, thank you for your feedback. I'm very sorry to hear that you haven't enjoyed all of your meals. I'll be sure to forward this to our chefs, we're always looking for ways to improve! With that said, I'll be reaching out privately to try and help make this right. Thank you again, Barbara!
Freshly sends an email showing your current selections. They look good so why bother to check. If you do check, you may find that the meals have randomly changed. And customer service replies with pasted, scripted responses the majority of the time, even when you ask them not to. Yes, they rotate meals. But they rotate out meals my Dad is able to eat and that he has selected for many months and that have good ratings. Customer service then says that a meal is still available and if I want to order it I still can. I say yes only to receive a response from another customer dissupport person that the meal is no longer available.
Tip for consumers:
Their website is really bad. You have to check meals every week no matter what the reminder email shows.
Customer service is scripted and have limited ability to do anything. If you can get a supervisor/manager, they have been extremely helpful but 1st line support does not seem to offer that solution path. I guess it is not in their answer scripts.
Products used:
6 meals per week.
Food is ok definitely not as advertised
After two deliveries there is not much of a verity especially on the beef options
Read above comment- look at my file & see how many times I've called or chatted because of issues with delivery & wrong orders- I love Freshly, but these issues are on going.
I'd like TO ADD- JIANNA IS YOUR BEST CUSTOMER SERVICE REP- I deal with her whenever I have problems. SHE IS GREAT, HELPFUL & Very understanding. Joanna Should be REWARDED for her service.
Thank you very much for this survey etc.
Again, I want to remain your customer, but if issues continue I'll need to go else where.
My Best,
Fred Liss. *******789. If anyone wants to talk to me please feel free to call!
Hi Fred. I want to thank you for your honest review and I'd love to see if I can be of further assistance. You love Freshly, your meals, and our customer service, but it does sound as though you've had some delivery issues that have been unfortunate. I truly appreciate your kind words for Jiana -- I agree, Jiana is a gem who always goes the extra mile to assist our Freshly family members! Rest assured, I will pass along your recognition of the customer service you received to Jiana! I am also going to reach out to you via private message to see if I can make things right by you -- I'd love to learn more from you on the issues you've faced. Thank you.
I've received two shipments. I really want to like this but I haven't had one meal yet that I'd want to have again. Going to try one more week and then pull the plug. Everything looks the same, like a bowl of stew.
We have not enjoyed meals.
Directions on box was incorrect. Direction called. For 2.5 micro time. Good still cold. Had to heat for almost 5 minutes
Hi Elizabeth, thank you for your honest review! We appreciate your honesty as this could help us improve. We'll be sure to share this with our chefs and team for further review. In the meantime, I'll be reaching out to you privately so I can assist you further!
Agassi was a great help on what I was acquiring about. Thank you for the great customer service. Will definitely reach out again on any questions.
Hi Jason, thanks for sharing! I'm glad to hear Agassi was there to shed some light on things but of course, should there be anything that we can do to make your Freshly experience 5-star worthy, don't hesitate to connect with us at SocialSupport@Freshly.com -- we're always willing to lend a hand!
I tried to rate each entre individually but was kicked out not that great. A few entrees were spot but one week I threw out 2 as they were awful
Hello Elmira! Thank you for sharing your rating and review --I'm sad to hear you haven't been enjoying your meals. I'll be sure to pass along your thoughts to our kitchen as well.
If there's anything I can personally assist with, please don't hesitate to give me a shout over at SocialSupport@Freshly.com!
3 deliveries, 3 issues. Always a day late, taking one of the days the food is good before it expires. 6 meals (6 days) but food only good for 4 days because 1 day wasted with late delivery. App doesn't get updated. 1 delivery to the wrong floor/apartment. One left in the lobby. Food is good though.
Green beans were rubbery/old, not fresh Most larger cut vegetables Are not fully cooked and have a rubbery texture, like they were old and not fresh. Not real please with pork roast nor Sunday beef. Like chicken Mac or mash.
I liked the idea and the convenience right off the bat. Working late doesn't leave a lot of time for preparing a good meal, so I thought Freshly might be a way to make lunches and dinners ore quickly and healthily.
For the first month, I really enjoyed the food. It was novel because I got to eat vegetables and other foods that were prepared differently than I was used to. And then it went "blah."
The recipes don't change frequently enough for variety. Also, they appear to favor the same cuts of meat even if it is a new recipe.
There is a major avoidance of truly ethnic foods, a lot of the "cultural" foods are kept very generic with a light hand towards the spices and flavorings.
Generally, it is a good deal if you don't mind food monotony. It just didn't work for me.
Hi Jennifer, thanks for your review. I'm very sorry to hear about your experience, this is certainly not what we wish for any of our customers. I'll be sure to pass your thoughts and suggestions along to our kitchen. Our menu is 100% customer-inspired and driven, using ratings and suggestions from our customers.
If there's more feedback you'd like to share or anything I can assist with, make sure to connect with me over at SocialSupport@Freshly.com!
Just subscribed to freshly. Then they raised the shipping fees. I'm on the second meal and they are so far terrible. Needless to say I canceled my subscription. I'm looking for another meal delivery
Tip for consumers:
Not changing shipping and the taste of the food
Products used:
Food
Hey Teresa, I'm so sorry to hear that your experience with us wasn't great, especially with just having your 2nd meal so far and as mentioned. Do know that we've tried our best to minimize our price increases as much as we can while considering the cost and quality of our meals, but I understand your concerns. I'll be sure to pass this along to the appropriate team, but I'll also be reaching out to you privately to see how else I can be of assistance.
I used Freshly over a 4 month time period. I loved it at first, portions were just right and taste was good. On July 4th I experienced my first failed weekly delivery. I received an email the night i was supposed to get the delivery and refund with $20 credit. Didnt think much of it due to the holiday. Around this time portions began to get smaller, I received a meal I didnt order, and my box got delivered to my neighbors one time. Luckily I caught it and brought it back. The last straw was 2 more failed deliveries in a row which left me scrambling to meal prep. Here in my denver area they only offer 1 delivery day per week, so not getting these meals as expected was annoying. Not to mention the delivery would show up a day late at which time I was told by the company to dispose of it. Very wasteful. Canceled after this. Customer service was responsive but what good are credits if they never deliver?
Hello Desiree! Thank you for connecting with us. I'm terribly disappointed you had unfavorable experiences with your meals and delivery while with us.
Being a meal delivery service that's largely designed for convenience, it's never our intention to not have your meals arrive fresh and in a timely manner. I understand the toll it takes on you to have to make alternate plans last minute, and for that I am truly sorry!
I'll be sure to share your concerns in regards to the meal's portions with our Kitchen as well.
Please don't hesitate to connect with us at SocialSupport@Freshly.com for further assistance! I look forward to hearing from you!
Gain trust and grow your business with customer reviews.
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
Andrew, Engrid is a fave with us and our Freshly family members -- thank you so much for your review! I can just picture her appreciation of your review!