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Freshly
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Freshly

freshly.com
Michigan
1 review
8 helpful votes
Follow Monica D.
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Some of the meals were pretty good. Some of them were really salty. No wonder--they run between 30%-60% of sodium daily allotment, which is just too high to be considered healthy at all. The body is an electrical system and sodium and potassium balances are crucial to heart health, over time and on a daily basis. Eating one Freshly meal a day mandates reducing sodium greatly in anything else you might consume on the same day. I am willing to bet those who designed this menu could reduce the sodium and sort out another way to keep the flavor up. At home, I use lemon or a salt-free seasoning mix like Spike. It's not that hard. Also, the cholesterol was surprisingly high in some foods, even things made with chicken, kale and white beans. That should be a low-cholesterol meal.

Date of experience: September 18, 2016
Jashana C. Freshly Rep
over a year old

We do add a bit of sea salt to taste, but otherwise the sodium is from what is naturally occurring in the ingredients. Because we do not alter it, we've received feedback that the sodium seems higher than normal. It's largely from seasonings and marinades that we use.

If you're concerned about it for health reasons, research has shown that naturally occurring sodium isn’t necessarily bad for you. It’s the sodium that comes from chemical preservatives and the like that is harmful (one reason we don’t use chemical preservatives).:-) A good piece to check out, which explains it more detail, can be found at this link:

http://www.todayifoundout.com/index.php/2013/02/why-does-salt-raise-blood-pressure/

Keep in mind that high cholesterol has not been proven to be directly linked to heart issues. Only about 50% of heart attack victims have high cholesterol and of those who have high cholesterol about 50% do not have any heart disease. A better indication of heart disease is chronic inflammation. Chronic inflammation puts you at twice the risk of dying from cardiovascular problems as those with high cholesterol.

A great link for more information is http://www.drsinatra.com/the-great-cholesterol-myth/

Of course we understand that there is a LOT of varying research and we always recommend that anyone with health concerns speak to their doctor!:-)

West Virginia
1 review
4 helpful votes
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Don't waste your money!
February 6, 2021

First portions don't look anything like pictured. Much smaller. Second. Tasteless. Had my first meal today. Citrus Kissed Orange Chicken. It is now about 5 hours later and I'm laying here with stomach pains. I have 5 more meals and don't know if I want to chance eating them.
I've already cancelled. Don't like being taken advantage of! Oh and I can't find anywhere where it says ‘satisfaction guaranteed'. Wonder why? I'll stick with doing my own grocery shopping and getting fresh food. The inconvenience is no longer an issue!

Date of experience: February 6, 2021
Megan M. Freshly Rep
over a year old

Hello Marlene, thank you so much for your honest feedback. We're very sad to hear that your experience with our meals and service was less than ideal. Please know that this is never our intention especially that this was your first order from us. I'd love to make things right for you! Please send us an email at SocialSupport@Freshly.com so we can report this to our Quality Assurance Team!

New York
1 review
2 helpful votes
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Signed up initially under a United Mileage Plus promotion (1600 miles rewards) that was back in January. Now some 8 deliveries later they say I do not qualify. Have cancelled my membership. You know the food was good at the start, but got really messy when the Lock Down hit. Very poor quality. There are so many other companies that I will try.

Date of experience: May 11, 2020
Cristin D. Freshly Rep
over a year old

Hello Mark, I'm so sorry for any troubles though I can confirm we followed up via email in regards to United's mileage program. You received your first 4 orders of 4 meals at the promotional price of $34.99. Furthermore, our team made sure the account was approved so that you could receive your miles. Please be sure to connect with United directly for any updates on the status of your miles.

My sincerest apologies again, but I'll be reaching out in a private message to see if there's anything further I can do to assist.

Georgia
1 review
6 helpful votes
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Very average food
June 8, 2019

I have not had delivery issues with out meals. That being said, we only tried it for two weeks and cancelled. Somebody's review said restaurant quality? Sad to see the restaurants you're eating at. For us a star above TV dinners. Broccoli was squishy, seasonings were average, quantities are small AND our biggest gripe I guess (yes we know the cost before hand but was hoping the quality was better) is that at 13.37 a meal we can easily go out minutes from our home for 26 dollars for 2.

Date of experience: June 6, 2019
Megan M. Freshly Rep
over a year old

Hello Robb! I do appreciate you taking the time to review our meals. Of course, we do our best to make sure our meals as high quality as we can, but we understand our meals aren't for everyone. We'd love to connect with you more about your feedback, and discuss it further. Please reach out to us at socialsupport@freshly.com so we can further assist! Thank you so much for your time, and have a great day!

California
1 review
6 helpful votes
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Almost all the meals taste pretty gross, rubbery and greasy, especially all the dishes with beef. Most of the pieces I got were very fatty so I fed them to my dog. Their website states "Lose 5-10 lbs in your first week" but I don't see how when every time I take a bite I have grease all over my lips. Maybe I picked the wrong food but I am not going to order again to try.

Date of experience: July 23, 2015
Jashana C. Freshly Rep
over a year old

Dustin thank you so much for the feedback!

We have since improved many of our recipes and even changed meat vendors, because of various customer reports of the lack of quality in the previous meat we were using (much like you stated).

We would love for you to try the service again to see if you feel the meals have improved--feel free to use that coupon code that we sent you privately last month!:-)

Tennessee
1 review
1 helpful vote
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Amazing!
October 28, 2020

I just want to say THANK YOU for providing so many gluten free recipes that are absolutely delicious. I'm allergic to gluten and most meal delivery kits have really gross GF meals. I'm so incredibly grateful for this company! My husband and I will be using them for a long time!

I love how seamless the meal picking process is—the app makes it easy! The meals are super fast, portion controlled, and healthy!

Date of experience: October 28, 2020
Megan M. Freshly Rep
over a year old

Hi Carrie! Thank you so much for your kind words and outstanding review! We sound like a perfect fit! I'd be happy to share your wonderful compliments with our chefs, and we hope to continue to impress you!

New York
3 reviews
5 helpful votes
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Awesome service
February 2, 2022

When you're getting fresh food delivered to you every week, having good customer service is key. Freshly excels in that area. Whenever I've had even the slightest problem, CS has been proactive and responsive. I love that. The food is good and helps me eliminate thinking about what to do for lunch when working from home which is nice too. Can't say enough good things about Freshly!

Date of experience: February 2, 2022
Cristin D. Freshly Rep
over a year old

Oh, Patrick, you are so sweet to heap some Freshly love upon us, and I appreciate it. As you've personally witnessed, we're here for our Freshly family members and do our best to always assist when called upon. I want to thank you again for your kind words today!

California
1 review
0 helpful votes
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Change payment process--RESOLVED!
May 21, 2021

After being hacked last month and changing dozens of passwords, I finally have my Freshly Account newly restored. I have been a Freshly customer for about 5 months. My husband and I love most dinners and as aging seniors who need to watch their diets and depend on easy dinners, Freshly really filled the need for us. Quinn at Freshly Support just led me through establishing a new account. She was very helpful and very patient. Thank you Quinn and all the people at Freshly who have made life much more interesting with meal preparation and variety delivered to my door!

Date of experience: May 21, 2021
Megan M. Freshly Rep
over a year old

Hi, Patricia! I can tell you we always aim to please! I'm very pleased that Quinn was able to be of timely assistance today! Thank you for sharing your experience with us!

California
1 review
1 helpful vote
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I had expected 10 meals in my first delivery! As I stocked my fridge and checked the manifest, I realized I was missing 2 meals. I hopped on the freshly app and did a live chat with Alex F. Who was very polite and offered to credit my account for the 2 missing meals. He even explained that my box could have been packed too quickly and the 2 meals just didn't make it in. I appreciated the explanation since things do happen sometimes. I'm looking forward to enjoying these meals!

Date of experience: December 8, 2020
Megan M. Freshly Rep
over a year old

Hi Melo, thanks for sharing your wonderful experience! We aim to provide excellent customer service so I'm really glad to hear that Alex did an awesome job in assisting you with your concern.

California
1 review
0 helpful votes
Follow Sean P.
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Freshly is a pre cooked meal delivery service. I personally enjoy the ten meals a week option. Being new to meal services I wanted one that would be easy to suspend or cancel if need be. Customer service is fantastic, especially from Steve who helped me recently.

Date of experience: August 12, 2021
Cristin D. Freshly Rep
over a year old

Sean, WELCOME to Freshly! I hope you enjoy the service and your meals! Steve is wonderful, and it sounds as though he got you well taken care of! Thank you for sharing your positivity!

Maryland
1 review
3 helpful votes
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Almost like Christmas every week...
April 22, 2020

I'm a new Freshly subscriber, but I'm so enchanted by the frictionless experience I've had, and so taken by the delectable options I've enjoyed, that I'm happily compelled to recommend their service to anyone who wants a decent meal at a fair price - conveniently delivered with care and efficiency.

I highly recommend Freshly without reservation. The only things better than the food are the amazing people ready to serve you.

Date of experience: April 22, 2020
Megan M. Freshly Rep
over a year old

Thank you for taking the time to share this with us, David. I'm so glad that you've not only loved our meals, but also our service. I hope we can continue to cook for you!

California
1 review
2 helpful votes
Follow Gregory B.
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I have mixed feelings about your preparations. About half range from Meh to almost delicious, but they are all too skimpy on the protein portions. As a result, I have often found myself having two in one night, which completely knocks the affordability (compared to restaurant-delivered) off the charts. In chat I have suggested you increase the protein portion size by 15% with a commensurate bump in cost, and call that tier of larger meals your "Hearty" or "Premium" choices. They would still sit in the same trays and sleeves. I would definitely go for an adequate single meal costing me $12 than two smaller meals that cost me $20+. As it sits now, after next week I will be ending my subscription.

Date of experience: May 20, 2020
Eli M. Freshly Rep
over a year old

Hi there, Gregory. Thank you for sharing this with us, I'm terribly sorry to hear you're not fully satisfied with the meals' portions. The meals are currently 12 to 15 oz per meal (13.6 oz on average). I'll be sure to pass your thoughts and suggestions along to our kitchen. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.

If there's more feedback you'd like to share, or anything I can assist with, make sure to connect with me over at SocialSupport@Freshly.com!

Colorado
1 review
0 helpful votes
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So convenient, and tasty
July 28, 2017

The food is tasty and way better than any frozen dinner you can get at the grocery. I appreciate that a business has finally come up with and executed on the idea of delivering to your front door fresh, pre-cooked meals.

Date of experience: July 26, 2017
Michigan
1 review
0 helpful votes
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Excellent help from your human customer service agent via chat! I'm impressed & I appreciate her assistance. My parents will be so relieved that they will not receive further deliveries or charges. Thank you!

Date of experience: May 19, 2021
Megan M. Freshly Rep
over a year old

Kathi, you are most welcome, and thank you for sharing your experience. Whether a bot or an actual human, we're here to assist our customers! Thank you

Texas
1 review
0 helpful votes
Follow V P.
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Freshly Chat - outstanding Support by Alex F.
October 10, 2020

I contacted Freshly Chat about a subscription delivery that was classified by UPS as "delivered" but didn't arrive. Alex. F only had to read my message once, then proactively rectified the situation, even offering a suggestion for safer future deliveries. A+ support, thank you Alex F. And Freshly!

Date of experience: October 10, 2020
Ricky B. Freshly Rep
over a year old

Thank you for sharing this, V D.! I'm thrilled to hear Alex went above and beyond to rectify the situation. I'd be happy to share your wonderful review with him!

Texas
1 review
0 helpful votes
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Great tasting food, could be more selections
September 14, 2018

Food tastes great, super convenient. My only complaints are 1) there isn't enough variety, I feel like I'm eating the same meals each week 2) they use chicken broth in some of their beef dishes and I am allergic to poultry.

Date of experience: September 12, 2018
Megan M. Freshly Rep
over a year old

Thank you for your review, Tod! I appreciate your feedback regarding our meal options, and I'm sorry to hear you haven't been fully satisfied with our meal variety and ingredients. I have ensured your specific feedback about chicken broth has been passed along to our chefs, as we are hoping to be able to offer more customized options in the future! I certainly hope you'll stick with us, as we're working hard to improve and meet our customers’ needs as we continue to grow!

Illinois
1 review
0 helpful votes
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Wonderful service
October 16, 2020

I was able to change an order and later cancel the service with no trouble at all. Used freshly for several weeks while kitchen being worked on. Excellent menu, meals are great! I am sure I will return again.

Date of experience: October 16, 2020
Megan M. Freshly Rep
over a year old

Hello Mary, thank you for sharing your experience with us! I'm happy that we're able to cook for you and that you've been most satisfied with our service. I appreciate your time spending with us and we're looking forward to cooking for you again sometime in the future!

Washington
1 review
1 helpful vote
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Fleshly is the Best
May 25, 2018

We've tried several different food deliveries but this one has the highest quality and best tasting food ever! We actually look forward to our evening meal without huge preparation or time. It is higher calorie than diet meals but very satisfying!

Date of experience: May 23, 2018
Megan M. Freshly Rep
over a year old

Thank you for your review, Jane! I'm very happy to hear that you've been enjoying the meals!

Maryland
1 review
0 helpful votes
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Jess was super helpful!
October 19, 2021

I keep messing up and somehow getting NEW subscriptions instead of updating my ONE / current subscription. Jess sent me the link and confirmed how to update the menu rather than double it! :) Thank you!

Date of experience: October 19, 2021
Cristin D. Freshly Rep
over a year old

Oh no, Jennifer, I'm so sad to hear this. It does sound like Jess got you moving down the right track, but if you ever have any issues we're here for you 24/7. Thank you so much for your kind review, and we'll make sure you have 1, not 2, subscriptions! Jess will be very proud to hear of your review.

Arizona
1 review
0 helpful votes
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Kudos to Lee for His/Her assistance!
October 22, 2020

This is my first time re-ordering and I didn't do a very good job. Lee tried everything to help me out, but some things just can't be changed... but not for lack of trying on Lee's part. I'm sure I'll get this ordering thing down soon enough!

Date of experience: October 22, 2020
Megan M. Freshly Rep
over a year old

Hi Karen! Thank you so much for the 5-star review! I know you'll get the hang of things -- I just know it! I'm very proud that Lee did everything he could to assist you! Thank you for taking the time to review us!

Overview

Freshly has a rating of 3.8 stars from 7,519 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 180th among Food Delivery sites.

service
458
value
408
shipping
379
returns
155
quality
392