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Freshly has a rating of 3.8 stars from 7,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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For the money you spend I was hoping for a upscale meal. It's no better then an TV dinner. The sides are amazing but the main course is just ok. Probably going to cancel. There are only 3 dishes I really like... Very dissatisfied. The delivery, and online ordering are great, just make better meals and it will be good!
Meals have been tasty, and I feel, the right combination, variety and quantity. The variety is excellent.
Thank you for reviewing Freshly, Robert!
So far so good, love not having to cook for one. I was surprised that it tasted so good. Maybe you could add a Tilapia or flounder dish. Keep up the good work and thank you.
Thank you for your review, Vicky! I appreciate your suggestions, and I'll be sure to share them with our chefs!
Freshly has been a wonderful solution to those busy weeknights. Tired of takeout, we tried most of the box meal delivery kits, but found the prep to be too much! Then we found Freshly, fresh delicious meals and all the prep work already done! A perfect solution for us! Thank you Freshly!
Thank you for your review, Linda! I'm so glad to hear that you've been loving the service!
Most of the dishes are good. I wish they had more to choose from. I already got tired of the same ones.
Thank you for your review, Cynthia, and I appreciate your feedback about our variety. I can assure you that we're working hard to add more variety to our menu. I hope we'll have some new meals that you'll love very soon!
I knew the time was coming when it would get harder to cook as it isn't just the cooking but the clean up and the shopping. I have been preparing for a couple of years by trying several different meal services most of them are frozen. I then tried freshly and it is great for me, the food is fresh and taste very good and all I need to do is put it in the microwave then I move it to a plate and it feels and looks beautiful to eat. Thank you freshly.
Thank you for your review, Jackie! I'm very glad to hear that you've been enjoying the meals and service!
Everything is so delicious. Not one meal have I not liked. Tons of protein and good carbs! Love it!
Thank you for your review, Lisa! I'm so glad you've been loving the meals!
Freshly arrives on time and cold. I prepare each meal for my husband who is not on a diet restriction like I am. Out of eighteen entrees he has given thirteen of them a score of 8 to 9 on a scale of 1 to 10. This allows him to eat a great dinner without having to restrict the foods that I can't eat.
Thank you for your review, Patti! I'm very glad to hear that your husband has been enjoying the meals. We're working hard to offer even more variety, so I hope we'll perhaps be able to serve you in the future!
The food is good quality and quantity. Some dishes are too spicy for my taste. I like the ease of just putting it in the microwave
Thank you for your review and feedback, Libby!
Wish meals would ship on Saturday for a Monday delivery, so that the meals could be used during the beginning of the work week instead of the end.
Thank you for your feedback, Teresa! We're working hard to expand our delivery options with our carriers. I hope we'll have more availability in your area very soon!
I am sure now that Ive been ordering foods from Freshly more then a month now and I see lots of changes. Most of the time I eat the meal prep before I go to the gym like an hour before. I feels like I have more energy and strength to workout and give me in a good mood. Sometimes I eat after workout but these foods are really great and healthy I love it
Thank you so much for reviewing Freshly, Lokaman! I'm very glad to hear you've been enjoying the meals!
For someone who has a very active lifestyle, I dont have a lot of time to meal prep. Freshly meals make the decision of what to eat for breakfast, lunch, or dinner simple, and they taste good too!
Thank you for your review, Andrew, and I'm thrilled to hear you've been enjoying the service!
Im very satisfied with the quality and price of these pre-made meals. They have made my evenings much less hectic. I highly recommend this meal service.
Thank you for reviewing Freshly, Keesha!
I love freshly for weekdays when we're so busy cooking isn't an option. We've tried Blue Apron but the 45 minute cook time didn't help us. It only eliminated shopping. Freshly is fully prepared and portioned for real food, real fast. What I'd make with time.
Thank you for your review, Nicole! I'm so glad you've been loving the meals!
Freshly is really working for me. I eat something nearly every day. Sometimes twice. Whats for dessert? How bout more breakfast entrees?
Thank you for your review, Patricia! I appreciate your feedback, and hopefully we can add more breakfast options and introduce a dessert section in the future!
I like the convenience it's healthy delicious, and arrives in timely matter. I don't have time to cook or grocery shop.
Thank you for your review, Sandra!
The meals are delicious but not much variety. The plastic covering is soooo hard to remove. Meal size can be increased. It seem to never be enough for lunch. Cant imagine my husband eating just one item for lunch in which case it becomes not cost efficient.
Thank you for your review and feedback, Rose! I'm sorry to hear you haven't been satisfied with our variety and portion sizes. We're working hard to add some new options to our menu though, which I hope you'll enjoy!
Chicken meals are my favorite, but you use the same chicken in every single one of your chicken meals. I don't care for the flavor, so I cannot order any of the chicken meals. I would love to see you start with fresh chicken and cook it in a variety of ways to add delicious fresh flavor to your chicken dishes.
Thank you for your review and feedback, Dana! We do our best to offer a variety of dishes on our menu, and I apologize you haven’t been satisfied with our chicken options. While we use chicken breast in many of our meals, we do use different preparation methods, such as an oven-fry method for cooking our Buffalo Chicken, as opposed to grilled like we use for our Chicken Risotto, or Chicken and Rice Pilaf. We also offer our Chicken Parm, which is chicken breast coated in ground almonds! We’re working to add even more options as we grow, similar to our Tikka Masala which is chicken thighs.
I’ll be sure to share your feedback with our chefs as well, as we’re working hard to offer more options as we continue to grow. I hope we’ll have some new meals that you’ll love very soon!
The meals are tasty, more than enough to fill you up, and healthy. Im not gluten intolerant, however, I like that they are gluten free for my weight consciousness. The only drawback is that the menu never seems to change and Im not sure why, because other services like Plated, etc, change the meal menus weekly. My family is tired of the same selections already.
I've been ordering Freshly for over a month and a half now. The food arrives the day you request and packaged properly so it doesn't spoil. Every time I has a question, or needed to change something with my account, I would text the Freshly customer service. Having that connection is extremely convenient and helpful. Especially if you have a quick question. It's an actual person responding to you too which is even better. They are so friendly and attentive to your needs. Probably the best customer service I have ever experienced is from Freshly. The food is wonderful and so full of flavor.
Thank you for reviewing Freshly, Rachel! I'm so happy to hear that you've been enjoying the meals and service. I'm glad our Support Team could help!
Answer: Hi Marc, Thanks for your inquiry! At this time we change one meal per week, typically. We will either remove an item and replace with something new, update the recipe on a current item or just add an item without removing one. As we continue to grow we will have plans to offer even more variety as well!
Answer: Hi Steven, Thank you for your interest in Freshly! We are a weekly subscription service, so you would be charged for, and delivered meals on a weekly basis. However, you can select to skip weeks, or cancel your subscription at anytime! These changes would just need to be made prior to your weekly deadline, which is outlined in your Welcome Email, Reminder Emails, and in your Meal Planner. I hope this helps!
Answer: Our meals are prepared and shipped out from our kitchen in Phoenix.:-) For Arizona deliveries we use FedEx.
Answer: The delivery window they give us is between 9am and 9pm. We package the meals to be safe for 2 days transit time, plus safe to sit outside for up to 12 hours upon delivery.:-)
Answer: Hi Nancy! We do not cook meals based on other programs' guidelines at this time. We're not overly concerned with calorie counts, but more concerned with where calories come from. Our meals are generally high protein, high healthy fat, low carb, low sugar. We use unprocessed ingredients free from hormones or added sugars, and never use chemical preservatives. Please let me know if I can answer any other questions at this time!
Answer: Hi Shawn W, That doesn't sound right! Please reach us at SocialSupport@Freshly.com so we can take a closer look at this!
Answer: Hi Joyce, Thank you so much for reaching out to us here at Freshly! I'd like to apologize for the delayed response! First and foremost, I'd like to inform you that we're a weekly subscription service, which means you'll receive meals weekly, and get charged weekly as well. Here are the steps to follow while signing up: 1 - Add your email address and zip code in the sign-up box on our homepage. ( www.Freshly.com) 2 - Pick your meal plan. Just keep in mind that our meals have a shelf life of about 5 days unless frozen. 3 - Pick your delivery day from the available dates! The specific day of the week will be your weekly delivery day unless changed. 4 - Select your delicious meals from our 30+ selections. 5 - Add your contact info, payment details, and delivery address.
Answer: Hi Gayle, Thank you for reaching out to us here at Freshly! You can certainly reheat our meals in a conventional oven, however, our current meal containers are not safe for the oven or stove-top, so you'll have to transfer your food to heat it up. First, preheat your oven to 350° F. Transfer your food to an oven-safe dish (don't forget to scrape the sauce out of the tray!) and cover the top in tin foil. Heat for 25-35 minutes, remove foil, and let sit 3-5 minutes, then transfer to your choice of plate or bowl and enjoy! (Keep in mind, heating times are approximate. You'll want to reheat the meal to an inner temperature of 165° F.)
Answer: Hi Angela, Thank you for reaching out to us here at Freshly! We use third-party carriers for our deliveries, such as FedEx in her area! We can deliver Tuesday-Saturday in Southern Illinois--deliveries can occur between 8am-9pm depending on the carriers route for the day. While carrier delays are out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc. We have a dedicated delivery team that works directly with our carriers to ensure successful deliveries, and we're always sure to compensate when delays arise. We certainly hope this helps! To view a list of currently available deliveries, you can enter your zip code at www.freshly.com!
Answer: I've been getting mine in on time, but I assume as with all packages going through USPS, UPS, and FedEx right now, things have been backed up since COVID and only getting worse. So it's not Freshly's fault even if they aren't delivered on time.
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
Thanks for taking the time to review Freshly, Garry! I'm very happy to hear you've been satisfied with our site and delivery service, but I'm sorry you haven't been completely satisfied with our meals and variety. We're definitely working hard to add more meals, and improve our current recipes, so I'll be sure to share your thoughts with our chefs!