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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Overall love it, but wish there were more fish and vegetarian options available. Also would like items to rotate more frequently so I don't feel like I'm eating the same three things every week. Great quality and service.
My wife and I have tried most of the Freshly meal selections and are continuously amazed at the quality, quantity, and flavor. We each have our favorites, but we always find ourselves wanting to try something new on the menu.
Thank you for your review, Tim! I'm glad to hear that you and your wife have been enjoying the meals!
Freshly is a game changer for us. I honestly wish I could afford it for every meal of every day! Not only is the food delicious, but your customer service is unparalleled. I still cant believe youre available on chat so late in the evenings and how outstanding your staff is! We absolutely love Freshly and look forward to it every week. We will increase the size of our orders as soon as we have the extra room in our budget to do so. Thanks for cooking delicious healthy meals for us, its a lifesaver!
Thank you for your review, Brianne! I'm thrilled to hear that you've been so satisfied with Freshly. Our Support Team is always happy to help, and I appreciate your kind words! I hope you continue to love the meals!
The food tastes great. I feel I dont have enough to eat for the price. Meals are as expected and delivery is simple
Thank you for your review and feedback, T C!
I am so happy that I discovered Freshly. It's like having my own personal chef. All of the meals with the exception of one were delicious. I bought the one meal issue to the attention of Freshly and they responded immediately and 100% to my satisfaction. After work the last thing I want to do is prepare a meal. I get the 4 meals per week program. Saves me so much time, money, energy and fuel costs, but best of all, the meals are really very good.
Thank you for your review, Jacki! I'm very happy to hear that you've been satisfied not only with our service, but also with our Support Team. I hope you continue to enjoy the meals!
Food is good but the plastic is difficult to remove. Its not always possible to have a knife or sheers handy. Need to make packaging easy to pull off plastic with hands.
Thank you for your review, Ronny! I appreciate your feedback about our packaging, and I can assure you that we're working hard to improve as we grow. We hope to implement a seal that will be easily peeled, but also withstand our transit time. I definitely appreciate your patience as we work towards this, and I hope you continue to enjoy the meals!
I work long hours and do not have time to cook on weekdays and on weekends its hit or miss, sometimes I'll cook or we eat out. I eat the meals for lunch and my husband eats his for dinner. The portions are just right. I like knowing we are eating healthy meals that are good for you and taste great. As a result, we both have lost some much needed weight because we are shifting our focus on healthy eating.
Thank you for your review, Lupe! I'm thrilled to hear that you and your husband have been enjoying the service and meals!
Food is already prepared so all you need to do is microwave it. Health food and lots of it. Tasted delicious and very fresh. Makes my life a little easier.
Thank you for your review, Christine! I appreciate your support, and I'm so glad you've been enjoying the meals!
Overall, I've had a great experience with Freshly. Any issues that have arisen (like coupon codes not showing up on account), were quickly resolved. The food is delicious, with a decent variety of options. I would ask that there be more introduction of new food options as it gets a little repetitive if you're eating 9 meals a week like I am. Overall, great experience.
Oh, and I would love if the boxes were actually delivered to the door, not the mail room. It's heavy to carry up to my door, especially with a dog in tow.
Thank you for your review, Sara! I'm so glad you've been enjoying the meals, and that our Support Team has been able to help. I hope you continue to enjoy all of the meals!
Overall experience with Freshly is very good. Very on-time service and excellent customer service. My only concern was that I don't like spicy or peppered foods, so my choices were limited. I would recommend Freshly to others. Food is flavorful and just right the amount, and no clean-up.
Thank you for your review, Rodger! I appreciate your support, and I'd like to assure you that we're working hard to add more variety to our menu. I hope we'll have more options very soon that you'll love!
Food is very good. Need more opinions I order weekly and may soon get bored with the selection. Need more fish dishes, non-fried. Also Lamb dishes would be a great addition to menu
Thank you for your review and feedback, Cindy! We're working hard to add more variety as we grow, so I hope we'll have some new meals that you'll love very soon!
I am a very picky eater when it comes to meat. I have been extremely pleased with every meal I have eaten. The portions are large and very tasty. I have been so happy I am telling everyone I know about Freshly.
Thank you for reviewing Freshly, Jeanette! I'm so glad you've been loving the meals!
I recently had ankle surgery and was worried that I would gain weight while not being mobile for 6-8 weeks. Had just started the Freshly service about two weeks before the surgery. I'm now 5 weeks post surgery and have lost almost 15 pounds just from the diet change. Also, I've enjoyed most every meal with a couple exceptions which was an easy fix because the Freshly app is easy to use/understand. While I've found several meals I enjoy, I do wish the menu was a bit larger and updated more regularly. Other than that minor complaint, it's been fantastic. Can't wait to see how much more weight I lose after I start working out again! Great job Freshly! Would recommend.
Thank you for your review Jake, and I'm thrilled to hear the service has been so beneficial for you during this time! I hope your ankle heals quickly, and that you'll continue to enjoy the meals!
Tasty. Packaged extremely well. Nice selection. Havent found even one entree that is inedible. Good combinations of foods. Havent missed mashed potatoes-cauliflower rocks! Thankful to be able to heat and eat without fuss and bother.
Thank you for your review, Carol! I hope you continue to enjoy the meals!
I've enjoyed the variety of meals, especially the vegetarian ones, and I'm not a vegetarian! I love the ease in which to prepare them. The portions are generous too. I'm so glad I tried Freshly!
Thank you for your review, Debra! We, too, are so glad you decided to give us a try!
I have enjoyed every meal! They are so easy to prepare and perfect for one person.
I am using the gel cold pack in my coolers, too
Its so much less expensive that fast food and so much healthier, too!
Thank you for reviewing Freshly, Jane! I hope you continue to love the meals!
The food is delicious and coorespondence helpful. Everyting is packed so that everything stays fresh. Xxxxxxxxx
Thank you for your review, Marilyn! I'm so glad you've been enjoying the meals and service!
Food is good but need to change menu for me it doesn't take long to get tired of the same old stuff. So I hope they change it
Thank you for your review, Richard! I'm sorry to hear you haven't been fully satisfied with our menu, and I can assure you that we're working hard to add more variety as we grow. I hope we'll have some new meals that you'll love very soon!
Too many foreign foods not enough healthy American staples to choose from fot those who enjoy a more basic selection.
I think the food has a lot of flavor. Its a great idea, just wish you could back it in the oven. I have tried but things didnt get cooked all the way. I would love more soup recipes.
Your meals are way better than Bistro MD.
Thank you for your review, Cynthia! I appreciate your support and feedback. You can definitely heat your Freshly meals in the oven if you prefer! I'm going to reach out to you privately with some specific heating instructions.
Thank you again, Cynthia!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and feedback, Sarah! I can assure you that we're working hard to add more variety to our menu. I hope we'll have more fish and vegetarian options that you'll love very soon!