Freshly has been fantastic for me! I'm single and live in Manhattan, so buying groceries and cooking can be ridiculously expensive! But, I found Freshly and they work perfectly for my dinner needs! They ate very affordable, taste delicious, low calorie, healthy AND shipping is free! I highly recommend Freshly for food/meal delivery service!
We're enjoying our meals, we wish our portion size was just a bit bigger. Chicken meals are better when protein remains whole instead of diced. Sometimes peppers amd and green beans are waxy and too chewy.
Hi there, Michelle! Thank you for sharing your experience with us, it means the world that you've been enjoying your meals.
I'll be sure to pass along your thoughts on the portion sizes to our team. Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
If there's anything I can personally assist with, please don't hesitate to give me a shout!
Pretty dang solid food! Their recent Fall Pumpkin line is amazing.
If ya happen to run into any issues, their customer service is amazing too! Special shout out to Bryan for his quick and awesome help!
Thank you for giving us your 5-star rating, Andrew! We'll be sure to share your thoughts with Bryan and the rest of the Freshly team. We're glad you liked the Fall line. Our chefs are always cooking up some exciting new meals so be on the lookout for those! Have an awesome day, Freshly Fam!
I ended up with 6 of the same meal on order after skipping a few weeks because they update menu items regularly. The charge to my Amex reminded me that the order was placed. I contacted the chat line through the confirmation email and Shin was very helpful, even walking me through current menu items since I didn't have a menu available. All from my phone inside the built in browser in the email program, too. The technology and the human on the other end were both top notch.
Oh WOW -- that's an excellent customer service experience right there! Thanks for reviewing us, Tom. I'd be sure to share your incredible review with Shin!
It's bad enough to be worried about the virus but guess what? You never have to worry about dinner now that Freshly Food Service is here. And just when you think you know your favorites they come out with a new selection to enjoy. Thank you Freshly for all your work to make life easier for me.
Hi Dot, thanks for your feedback. I'm happy to hear that you're enjoying our meals and service! I appreciate you allowing us to cook for you. Thanks again, Dot!
I'm a busy working woman with a full time job, a house to take care of and a triathlon training plan I must adhere to. Freshly helps keep me well fed and energized. I don't need to use up any extra free time for planning meals, shopping for groceries or cooking. The meals are YUMMY. Do it!
My mother does not like to cook for herself so I decided to get her 6 meals a week from Freshly and she absolutely loves them. She calls me every time she eats one and we rate it in the app. I am glad I do not have to worry about my Mom getting a good meal when she lives so far away from me. When my Mom gets invited out or decides to cook for herself and has Freshly meals left over, it is an easy click of a button in the app for me to skip a week. The packages always arrives on time and my Mom gives the ice packs away for people to reuse for their coolers. Definitely recommend.
Hi Amanda, I'm so happy to hear that our meals are a perfect fit for you and your mom. Thank you so much for recommending us and for being part of the Freshly fam!
My experience has been great. I am my mom's caregiver and Freshly allows my mom to have delicious meals. It woul be great if you could add some low sodium meals as well! Thanks again for helping me take good care of my mom!
Hi Linda, I'm happy to hear about your experience with us, and we're so happy to be able to cook for you and your mother! Thank you for being a part of Freshly!
I needed to cancel and order that had started to process and the chat agent took care of me. I don't know if it was their name or just an auto fill from my app but it did say I was speaking with Charm.
Hi, Anika! Thank you for the 5-star rating. I'm so glad Charm took good care of your concerns. I know she'll definitely be happy to hear about this! Thank you!
Had an issue with one of my meals there were a couple small pieces of what looked like wood in my bowl and the service rep was very nice and reported it so won't happen again and gave me a credit. Great customer service
Samantha, oh no, I hope that wasn't the case! I hope you know you can reach out to us any time to visit with us -- whether it be to share a concern or a compliment. Also, always feel free to reach out to us at SocialSupport@freshly.com if I can be of further assistance.
I order this service for my elderly father. He loves the meals, but which there were more choices, particularly for beef and fish. Also, some of the sauces should be prepared to come on the side rather than on top of the meat dishes.
Hello Janice, thank you for taking the time to give us your feedback! I'll be sure to get your thoughts to our chefs, as they're always working hard to keep our menu fresh while incorporating our customer's feedback! If there's anything more I can assist you with, please get in touch with me at SocialSupport@Freshly.com.
I wish freshly switched up the menu more frequently. I am not as excited about my meals as when i first started.
Also i wished they offered a 5 meal option (so i can eat out on weekends and have meals for work nights)
Thank you for your review, Jenna! I appreciate your feedback regarding our meal variety as well, and I'm sorry to hear you're not fully satisfied. I hope you'll stick with us as we improve our variety, and that we'll have some new meals that you'll love very soon!
I needed to skip a week of meals and the order was already charged. The person who assisted me was very kind, understanding and willing to look Into my account. No problem, charge refunded. Thank you for your great attitude and desire to help!
Laura, I know our customer service reps are friendly and always do their best to assist! I'm so happy that you were assisted with the skipped week and we got you in and out pretty quickly! Thank you for telling us of your experience!
I had something I needed resolved about a previous order. I hopped on the app to utilize the chat feature (super convenient). Reg responded right away and was able to solve my issue almost immediately. They were so apologetic, and made it all right.
Thank you for the 5 stars, Bryana! I'm overjoyed to hear Reg was able to solve your issue almost immediately! I'd be happy to share your wonderful review with her!
Delivery service really messed up and even though my order was shipped from Freshly on Thursday, I still haven't received my meals ( today is Sunday). Mel, customer service rep, was very helpful getting this sorted out for me! Other rep from yesterday was awful!
Hi Mary, we aim for our customers to have a convenient and worry-free experience and are very disappointed this has not been the case for you. But, Mel is always willing to help and saved the day. We aim to provide friendly and excellent customer support to our customer so rest assured the we'll share your experience to the team. We always seek improvement and your feedback is highly appreciated.
Thank you for leaving a candid review!
I have tried other food delivery services and found that I was spending a lot of time chopping, dicing, cooking and cleaning. It was just too much after a very long day. Freshly arrives all prepared! I literally microwave and eat and throw away the package. The food has been delicious and I have found I am saving a huge amount on my grocery bill by not wasting ingredients that don't get cooked. I love it!
My husband and I have been with Freshly for a few months now. We initially ordered twelve meals weekly but found that was too many for two older seniors. We are now receiving nine meals weekly and that seems to work nicely. Freshly has become our main source of food which was our goal in trying Freshly. We are so pleased with the quality of each meal. Of course we have our favorites and have some dietary issues which determines our weekly order. We enjoy trying the new dishes that Freshly offers. We could not be more pleased with the freshness, taste and quality of Freshly food!
Hi Jo, thank you so much for sharing your experience! Our portions are single serving and meant to feed one person, but I'm glad to know that our meals are working out just fine for you! We're so happy to provide you with healthy and delicious meals, and if there's anything more that we can do for you, please don't hesitate to reach out to me at SocialSupport@Freshly.com! Thank you again!
I have been pleasantly surprised with Freshly. The meals arrive as scheduled, well packed and ready to go. I tried a cook at home food delivery before, but seldom had the time or energy to cook it. This is perfect. Good food with flavor that just takes a few minutes in the microwave. The portions are generous and the selection is just varied enough to keep me happy. It would be nice to have a few more choices, but I really do like Freshly a lot.
Every meal in our first (1/2 price) shipment tasted great. The only negative -- and its a very big one for my husband -- is the portion size. The portion size simply will not do for a "guy-size" meal. I had to supplement his meal with salad, etc., and I had been hoping your meals could serve as an occasional full meal. (My son and I were completely satisfied with the serving size, but we eat small portions.)
Thank you for the feedback, Vickie! That's the best way for us to know how we can most improve the service. As we continue to grow we'll certainly look into potentially offering different portion sizes. I'm glad to hear that you all enjoyed the taste of the meals!
Reached out to customer support after my package hasn't been delivered for the second time. Tracker shows it was left at the lobby. Most residential homes I know don't have a lobby necessarily to leave things in. Diana was very prompt with my concerns and have no complaints towards her service. I do have serious concerns and complaints on the shipping team.
Ryan, thank you for sharing your honest review! We certainly don't want any delivery issues, and I'm disappointed you had this experience. I want to make sure you were treated correctly for this issue -- so, please feel free to reach out to us at SocialSupport@Freshly.com and we'll certainly see how we can further assist.
Overview
Freshly has a rating of 3.8 stars from 7,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 179th among Food Delivery sites.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Tempe, AZ, United States
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Hello Gregory! Thanks for sharing this with us --I love knowing that you've enjoyed your meals.
I am truly sorry to hear you've had delivery troubles in the past and aren't fulfilled with the current meal selection. Our entrees are designed to be enjoyed as lunch and/or dinner, though I understand the desire for something a bit lighter earlier in your day. We don't make dishes such as salads or wraps, due to concerns with the shelf life. Of course, I'll be sure to pass along your concerns with meal portions, over to our kitchen.
You can also email us at Wellness@Freshly.com to chat with our Wellness Experts on which meals best meet your goals!