Jennifer hung in there while I described my confusions about number of meals and a referral credit from referring my sister. I talk up Freshly quite a bit. I look forward to when you start doing vegetarian meals too. Thanks!
Mel helped me skip my deliveries at the last moment and gave me a full refund when my travel arrangements were delayed (I would've had 12 meals rot on my porch!). I appreciate freshly and everything they do so much!
The food has been delicious and very convenient for my family! I do wish there were more options to choose from and slightly bigger portions. I would definitely recommend Freshly for people who are looking for easy and healthy meals!
Freshly has made it possible to get great meals without the work. I love to cook, but sometimes I dont feel like cooking a meal myself, or Ive run out of time and energy. Freshly allows me to eat well without the hard work and time. None of that cardboard taste from the frozen food selection. Delivered right to my door. Perfect!
Getting meals from Freshly has been great so far. I am not a huge fan of cooking, but I also don't like to eat out much for health reasons. Freshly has taken some of the stress off when it comes to meal planning, prep and cooking. I love that the meals are clean and healthy. I do wish they added new meals to the menu more often!
I have ordered this service for my elderly parents. So far they really enjoy the food. We are supposed to confirm meal choices by Thursday afternoon for the upcoming week. My folks were late in getting back to me and the system automatically repeated the previous week choices. I emailed Freshly and Marge S. Called me back within 15 minutes. She allowed me to make some changes for the upcoming week. I greatly appreciate her help and the companies responsiveness. Thank you.
Michael, I'd let customers change their meals whenever they wished to, but as you know we don't freeze meals so we have to give our kitchen enough time to prep, cook and then deliver your parents their meals. I'm so happy that Marge was still able to assist you, and I'm very excited your parents are enjoying their meals Thank you for the shout-out!
I think its awesome because I am not a cook. These meals are usually amazing. Still trying new things outside my normal comfort zone. Love the fact its just heat and eat, no prep work. If I had to pick a negative, the only thing I can come up with is maybe the price. Not that its not a great overall product and experience, just that its more pricier than I am used to paying for a meal.
Excellent fresh gourmet prepared food delivered right to my door. Every bit of packaging is recyclable. The choices are detailed, delicious and dynamic. They are Affordable, Biodegradable, Classic, Delicious, Enjoyable, Fresh...
Hi Taery, thank you so much for rating us! I'm so happy to hear about your experience with us. Thanks for being part of the Freshly fam!
Stacy helped me follow up with some delayed meals and cancelled the order when it appeared they would not be safe to eat upon delivery. She worked to get me a refund and some additional credit for the added inconvenience.
Cewai, thank you for your nice review of the customer service Stacy provided you. While I'm disappointed to hear of any issues, I want to say "thank you" for your understanding and for letting Stacy take good care of you!
Enjoy opening the fridge & having selections of prepared meals to choose from that I know are gluten-free, healthy, and safe for me to eat. I wish there were more seafood options, and more options other than chicken in general.
Thanks for sharing this with us, Beth! I'll be sure to pass this along to our chefs --I do recommend rating your meals, as it goes straight to our kitchen! Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
I have been using Freshly for a little over a month now and, while not every dish fit my palate, everything has still been wonderfully prepared. Most of the meals I have had have been great and more than a few have been positively fantastic. All this at a cost per meal that really works wonderfully for me.
I had one incident where I received the wrong meal. The sleeve did not match the meal inside. Customer service was amazing and they resolved my concerns very quickly and with a friendly attitude.
I have referred multiple people to the service and will continue to do so!
The food is ridiculously delicious. Comes super fast and there are a wide range of entree choices.
Portion sizes are huge, but extremely healthy. If I am not working out a ton, I will eat 1/2 to 2/3 of the meal and save the rest for later or share the meal.
Breakfasts are awesome - the omelettes. Haven't tried the oatmeal ones yet.
I receive an order that was completely wrong, never happened before and I'm not too upset as I know we will love these meals to but was looking forward to a few that I had specifically ordered. I contacted customer service via chat and within 10-15 minutes it was all sorted out and they kindly credited me for the order without me even asking, because as I said the meals will not go to waste. The process was extremely easy and quick!
Dawn, oh no, that's not what I wanted to hear! I love your positivity with this issue, and thank you for your understanding! If this ever happens again, please feel free to reach out to me at SocialSupport@Freshly.com. Thank you, again!
This eating experience has been the best! The meals are very tasty, fresh and easy to prepare! Microwave for 1 to 2 minute's! It's as if you're eating in a nice restaurant! And did I mention... they're good for you!
The food is very good. I appreciated knowing that when I got home from a hard day at work I could pop one of these in the microwave and I would have a good, nutritious meal ready in less than 2 minutes. These are above and beyond the microwave dinners you buy at the grocery store. Yes, they cost more but, in my opinion, they're worth it.
I enjoyed Freshly very much! However, I am away from home most weekends, and by the time I get home, the meals were melted, and had to be thrown away because they are delivered on Saturdays.
I contacted Freshly by phone and asked them if they could please change deliveries to Monday. The woman I spoke with said yes, and gave me an effective date, but Freshly continued to deliver on Saturdays beyond the effective date. After two weekends of throwing my deliveries away, I was forced to cancel. It's very unfortunate.
What's more, when I wrote to Freshly with my explanation for cancelling (and suggesting how to remedy the situation), they just went ahead and cancelled me, never seeming to want to budge from Saturday deliveries.
So, if you're not home many weekends, DON'T get Freshly! From my experience, they can't (or are unwilling to) alter the dates.
Hi Henry, thanks so much for taking the time to review our service! I'm so sorry for any troubles with the delivery day, though I'm happy to help with this. From my understanding, it sounds like we were able to make the switch to Mondays, however, the change does need a few weeks to take effect due to factors like kitchen availability and carrier capacity. Of course, once you get on those Monday deliveries, that would be permanent and you're more then welcome to skip weeks until you're able to receive the desired delivery day.
With that said, I definitely want to look into this further so that I can not only provide better answers, but also see what I can do to make this right for you! I'll be reaching out in a private message here shortly. My sincerest apologies again, but I look forward to connecting with you soon.
I decided to try Freshly after spending a year or two trying other food delivery/cook at home systems. They were much too time consuming and as a single person I had to eat every recipe two to three times. For roughly the same price per meal, I get a much more variety in my weekly meals and my time back! I would highly recommend Freshly to anyone!
Hi Lindy, thanks so much for taking the time to share your experience with us! I'm so delighted to hear we've been the perfect fit for you and I hope we can continue to wow you each and every week. If you ever need anything, you can chat with me directly at SocialSupport@Freshly.com. I'm always happy to help!
I needed additional information. Vince was great! He was polite and extremely helpful. Clear information and very facilitating in terms of understanding what my queries and concerns were! I'm pretty sure I'm going to take up a subscription for freshly!
Thank you for sharing your Freshly experience, Probhita! We're glad to know that Vince was able to help out, he's always been one of our best! We'll be sure to share your thoughts with him too. We'd love to start cooking for you soon!
Nic did a great job of handling my customer service inquiry, via the chat box. My box had not been delivered. He conducted a thorough check and found that it was still in transit to my address. Therefore the food would not be suitable for consumption.
Nic was able to refund my money and give me a coupon towards my next purchase. I am thankful for his efficient service!
This is pretty great to hear, Paul! We try to always do what we can for customers, and I'm happy to know Nic was able to assist you!
I had to contact customer service through the Freshly app text chat due to a meal that went bad prior to the expiration date. There was a bit of a wait, but once Kobe started texting, his responses were quick, and he was very apologetic. I was refunded the money for all 6 meals. Despite this unfortunate event, I do appreciate the apology and poise of the representative, Kobe.
Overview
Freshly has a rating of 3.8 stars from 7,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 179th among Food Delivery sites.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Tempe, AZ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you sharing your customer service experience with us, Carol! I'm happy to know Jennifer was able to fully assist, and yes, I hope we'd have veggie-friendly options for you soon! I'd be sure to share your feedback with our Chefs. Thanks again, Carol!