Spoke with Alex F. Today using the Freshly App to connect with him. His efficiency in coordinating moving my order from Va. To FL. Was handled extremely well. He quickly understood my skip meal request and responded with the information about the delivery to the new address immediately. Freshly offers this app that is intuitive and now I find the chat option also is well monitored with personnel. Thanks Alex F. And Freshly for maintaining my total satisfaction with your service. Frank. S.
I love that everything is gluten free. I take meds for acid reflux and need to avoid spicy food. Most of your selections are spicy or have bell peppers as an ingredient which doesn't agree with me. I find I am very limited in the more "bland" selections and have been ordering the chicken with macaroni and cheese and the pepper steak with mashed potatoes which are both good. Please try to add more selections like those for me to order. Thank you.
Hello Cheryl, thank you so much for rating us and sharing your experience! I’m so pleased to hear of your experience with us. It’s truly customers like yourself who allow us the opportunity to flourish as we continue to grow. I'll be sure to share this with our chefs to provide you more awesome choices in the future.
Placing weekly orders and rating meals is easy. Delivery has been very reliable, and the food stays chilled. The meats, veggies, and other ingredients seem fresh and good quality. Portions are moderate and the tastes are delicious. There have been a few meals that I didn't care for, but I think that's just my own taste buds, not a fault in the food. It has been absolutely fabulous to have heat 'n' eat meals for times when I'm in a hurry!
Thank you for the wonderful review, Elizabeth! I'd be happy to pass your wonderful feedback to our chefs!
My service rep through the chat was so quick and helpful. I forgot to skip my delivery I would be on vacation and not have anyone to put the food in the refrigerator. Not only did I not get charged any extra fee for missing my skip deadline but he was able to refund me within minutes. I love all the meals I've gotten from freshly and I will be sticking with them due to their great customer service as well.
Wow, thank you so much for the wonderful words, Amber! It's really thrilling to hear that we're able to provide excellent service! Enjoy your vacation and have a blast! I hope you continue to enjoy our service and our meals!
Signed up as reviews were promising.
Mistake #1 - food did not arrive on delivery date.
Mistake #2 - tracking of delivery took a day.
Mistake #3 - Email responses are slow, no phone customer service?
Mistake #4 - Food finally arrived and was inconsistent - some was tasteless and something else was surprisingly spicy (but not promoted as spicy).
Cancelled after 1 week -
Thank you again for the feedback, Pete. We truly appreciate it.
Apologies for the delayed response via email--we were a bit short-staffed for a couple of weeks but have since gotten new-hires trained and are getting back up to our standard response time. We do have phone customer service--the phone number is searchable on the Support Center of our website.:-)
I just want to make sure you got the delayed delivery issue resolved with our Customer Experience Team--if for any reason it was not resolved, please reply to my private message as I'd be more than happy to handle that for you!
Delivery issues are typically rare, but with working with third-party carriers we do sometimes see errors occur. We'll always do what we can on our end to resolve it for our customers!:-)
Thank you again for your feedback, it is much appreciated and will help us continue to evaluate our service and determine how we can most improve it.
I love Freshly. I tried another service, ones that are frozen and in a cup. No comparison! Freshly is like having my own chef at home. I look forward to every meal, making sure to plate as recommended. There are plenty of choices with no disappointments which makes me look forward to picking out the next weeks delivery. The app makes it easy and delivery is a breeze. Thank YOU!
Precious helped me with an issue I had with a meal that had not maintained its freshness by the "Fresh By Date". I was very impressed with the speed of service and how quickly my concern was handled. I received a refund (and then some) for my meal. I am impressed! I love Freshly meals and will continue to receive them! They are the BEST ready to eat meal delivery service I have experienced! Thank you!
Hi Katie! Thank you for the 5-star review! While I'm disappointed there was a concern with one of the meals, I'm so happy that Precious took such good care of you with the issue. I know she'll appreciate your lovely feedback, and I'll make your kind words are passed on to her! Thank you for letting us know!
For the amount you pay and the portions, that alone is enough to start at 3 stars. I am 5'1'' and 110 pounds. I don't need that much to fill me up but after every single one of these meals I am still hungry.
The food is bland, mostly dry, and not much too them. I would be better off just cooking my own food.
Thank you so much for the feedback, Mel. I'm sorry that you were dissatisfied with the meals, however!
I see that Martin reached out to you a couple of months ago; we would be happy to reimburse you per our Customer Satisfaction Guarantee, if you could just respond with the order number or the email address associated with your account we'll gladly get that taken care of for you.
Freshly provides quick, easy, healthy and fulfilling meals at a reasonable price. I work 10 hour days and I am a single mom. I do not have time to cook full meals most of the time, so being able to put a couple of these in the microwave for my daughter is an easy and healthy option over fast-food. Plus they taste great! Love it!
Thanks for this Freshly love, Kacey! We love cooking for you!
They use LaserShip for deliveries in certain regions, LaserShip is extremely unreliable. My first order never showed. The quality of the food is equal to a TV dinner. Certainly not worth the cost. Customer service was very helpful, so they get a star for that. I cancelled and would not recommend.
Hello Tyler! We're so sorry to hear about your negative experience with your first order! We do take all delivery issues extremely seriously, and would love to discuss this issue. We've reached out to you privately, so we can get your subscription information from you. We hope to resolve this, and look forward to speaking with you. Thank you so much for your time!
I am very pleased weight Freshly! They deliver my food on time. I do recommend this company and Services to anybody who doesn't have time to prep meals for the week. Also, Mary F was very helpful through the chat when I head specific questions. She was very professional as well.
Daniel, I smile often during the day and you made me smile again -- thank you! From you being happy with your meals to the on-time deliveries and our wonderful customer service. Your review is not only appreciated, but it also humbles us to always do our best for our Freshly family members.
He/she very nice and helpful. Had question about billing since I am waiting for the arrival of a new credit card through Barclay Bank; my former card had fraudulent activity - sigh.
So, wanting to sign up I didn't know if I could use my debit card until my replacement card arrives.
Hi LaDonna! Thank you so much for the wonderful review! CJ will surely know how much you appreciate her today!
I typed in my address wrong for my first order and needed help correcting it. Mel swiftly made the adjustment for me and was super helpful and nice. They also reminded me about future delivery dates and deadlines which is helpful to know, as I'm new to this service. High fives!
We recently moved and ordered a couple of times to eat well without stress. We enjoyed the meals, kind of like eating out by having choices for all each night.
We are now settled and want to cancel. I appreciate that our Chat mate, Charm, shared how to restart when we might want to add the convenience and good food to our lives as needed
Thank you for sharing this, Karen! Although we're sad to see you go, we're grateful you gave us a try! I'm happy to hear Charm was able to assist you with canceling. We hope we can cook for you again someday!
I really love Freshly! They provide great deals for good food, and even if there's something that needs to be fixed, the customer service is amazing! I contacted them for an issue with my order, and Ryan was so quick and helpful in making sure my issue was solved asap. I can really appreciate that. Thank you!
I love to cook, but it's not as fun cooking just for one. Freshly is both convenient and offers good nutrition for one. I must watch my carbs, so I appreciate the low carb high protein food selection. Price is pretty affordable for a couple of weeks worth of food per month. The other 2 weeks I cook or go out. Overall I enjoy my Freshly subscription very much. Thanks Freshly Team.
Thank you for your positive feedback, Linds. I'm happy to hear you have been enjoying the service!
All meals with the exception of a couple have been very good. Nice selection, portion size is just right and delivery packaging is perfect for hot Texas summers. Would love to see salmon and more shrimp dishes as well as more breakfast. The ability to pick how many meals per week or skip a week is great.
The food tastes good for the most part but the biggest problem is portion size, way too small and often left still hungry, sometimes missing or skipped ingredients. May move on and try another food service.
Hi Roger, thanks for your feedback. I'm very sorry to hear that our meals are leaving more to be desired. We always portion our meals to be around 12-15 ounces per dish! With that said, I'm going to be reaching out privately to gather more information on your meals to see what I can do to help out! My apologies again, Roger.
Most of the meals I've received are really good and have good portion sizes. I mostly eat them for lunch at work which reduces the uncertainty of what to bring or buy for lunch. Keep coming with me meal options or I'll be repeating the same meals. I'm going on my 4th meal delivery
Hi Loria! Thank you so much for sharing your experience with us! I'm so happy that you're enjoying with our meals so far! We do try to add a couple of new meals each week, so be sure to keep an eye out on our menu for some exciting additions!
Deliveries are always on time. Food is very tasty, and I like that it is all natural. The meals stay fresh in refrigerator or in freezer. Prices are reasonable. I would recommend this service to anyone.
Hi Nancy, thanks for sharing your experience with us! I'm happy to hear this, and I'll be sure to pass along your thoughts to our team. Thanks for recommending us and for being part of the Freshly fam!
Overview
Freshly has a rating of 3.8 stars from 7,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 179th among Food Delivery sites.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Tempe, AZ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review us, Frank! I'm overjoyed to hear you're enjoying our app's chat feature! I'd be happy to share your wonderful review with Alex!