Do not sign up without triple checking what delivery dates are available in your area. The purpose for me was to help me through the work week, which I assume is true for most people and the main point of the service. So I needed early in the week, but I could only get Thursday deliveries. I signed up for that initially hoping I could change future weeks, but no. The best I could get was Wednesday or Saturday, and even those days only several weeks away. Even the Thursday delivery didn't arrive till after dinnertime. Customer service showed no interest in being more flexible.
I have been pleasantly surprised at how delicious, healthy, and convenient these meals are. Tastes like it would if homemade-only I had the time! So much better than a frozen meal. Freshly has really helped us out and enabled us to make better choices (and quit resorting to take out) by having something delicious and ready to eat. Would recommend this to everyone.
I love Freshly and have been telling everyone I know to sign up. It saves me so much time, allows me to try new things, and every meal is delicious! I think it's amazing because you get to try a wide variety of cuisines within one week for an affordable price vs. having to buy all the different ingredients for several meals and trying to find the time to cook them. I also have no interest in cooking, so this it's amazing to just have to heat them up!
Thank you so much for your review and kind words, Kaitlyn! I'm absolutely thrilled to hear how much you've been enjoying the service, and I'm glad we've been able to add a little extra convenience to your life. I hope you continue to love the meals!
Signed up for a trial offer. Tried the mac and cheese. Absolutely disgusting. Raw Onion. Gross. There is no RAW onion or bell pepper in a mac and cheese unless you are mentally disturbed.
Less than 24 hours later, I received an email stating that my next weeks "order" was on the way. I never placed an order. I contact them to tell them I didn't place an order and anything they had coming to me needed to be cancelled as I didn't place an order. They told me too bad and proceeded to charge my credit card.
This service amounts to thieves with your credit card. I'm off to contact my credit card company.
How can they send me an order when I didn't order anything?
DO NOT sign up for any no obligation trial offer unless you like spending your time writing emails and making phone calls to keep this company from taking your money/charging your credit card without permission.
Apologies for any confusion regarding how our service works - all of our plans are set up as weekly subscriptions, as outlined during ordering, at checkout, in the Terms, and in the confirmation email. Customers can skip weeks as needed, pause indefinitely, or cancel permanently, as long as they do so by their weekly deadline.
We outline the weekly deadline (to cancel/pause/skip) in the confirmation email and weekly reminder emails. It is typically 5-6 days before the next scheduled delivery, quite soon after the first delivery. The meals for any future orders are selected based on the initial selections, save for any potential overall menu changes or shortages.
I love the Freshly meals. Nutritious. No msg. Great for my tricky digestion.
Opportunities to improve:
PLEASE divide the trays. I don't want raw meat sitting on my potatoes and I don't want meatloaf topping in my peas and carrots.
Slit to make handles to help an old lady get the HEAVY box inside.
How can we recycle the ice packs? I've used all I can and donated all I can.
Why do you not have fish?
Hi there, Linda! Thank you for sharing your rating and review with us. I appreciate you sharing your thoughts as well. Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu and service are 100% customer inspired and driven, using ratings and suggestions from our customers.
I'll be sure to pass along all of your suggestions to our team for review. The ice packs themselves would have instructions printed on them for how best to discard of them. And in regards to the seafood options that we removed from our menu --while we're making changes to our selection, we do hope to introduce seafood dishes again soon. So make sure to keep an eye on our menu!
If there's anything I can personally assist with, Linda, please connect with me over at SocialSupport@Freshly.com!
Loved the flavor of the buffalo chicken and mashed cauliflower. I heated up some string beans and red and orange pepper strips I had and it was a beautiful and healthy and FAST dinner. The price is terrific Slightly over 21. Dollars for the two of us per meal. No waste for clean up which is so easy. Now on to other things I like better than cooking.
Thanks so much for taking the time to review us and for sharing your experience, Gale! We appreciate you!
We have really enjoyed Freshly and the convenience and consistency of enjoying good, healthy meals. I would prefer to have an option to have delivery in a re-usable bag as there is too much waste when my partner and I are focused on sustainability. Perhaps after someone finishes a month of delivery you could begin to deliver in a re-usable bag/soft pack. As I really don't like throwing all the packaging into the recycling bin every week!
Hi Patrick, I appreciate your review and thoughts! We're constantly searching and testing other packaging materials that are more eco-friendly! For example, we’ve recently been testing fiber containers, and we hope to utilize more materials like this in the future. In the meantime, we always urge our customers to recycle using the instructions we include on our packaging.
I used a promotion to try Freshly for home delivery.
The web app is easy to use and the meal selection is good. (No mobile app is a disappointment) Delivery was on time and the meals were as described.
Quality was fine, not great, just fine. At $10+ per meal, it seems like a tough price point for glorified frozen TV dinners. Munchery is a fresher and better tasting option, without the burden of a subscription service or the need to think ahead.
Tough sell.
Of course we are sorry that you didn't fully enjoy the service, but we appreciate your feedback, Matthew!
We will continue evaluating our service and meals to make improvements as we grow.
We got Freshly meals for our son who is a Division 1 athlete. He loves the convenience of just having to heat up his meal - no chopping or meal prep! We love that he's eating healthy foods to fuel his performance.
My main feedback is that I would love the option to send him a 2-4 serving meal! He eats 3 meals in one sitting! I would imagine a bigger serving option might be preferable for families as well?
When I started my super busy new job, I couldnt meal prep anymore. I still wanted to keep my healthy diet, and Freshly came through with food that is affordable, on-time, and delicious. Thanks guys! I have been able to lose some weight and am healthier than ever!
The meals I have had have been very good, at the least. Some have been just excellent! Everything is cooked to perfection, nicely seasoned, and good quantity of food to satisfy my appetite. The variety is great, letting me try different dishes that I have not had before. A couple have not been exactly my favorites, but even those were quite good, and very well prepared. And, importantly, the convenience of having cooked meals delivered to my home is a great comfort in these times. I am very grateful for this service!
Hi Joe, thanks for your feedback. I'm happy to hear you're enjoying our meals and our service! I appreciate you being a part of Freshly!
I have had a very positive experience with Freshly's customer service if there is an issue with delivery. I am happy that Freshly monitors their delivery statuses so they can alert me if anything is late. I like the variety Freshly offers on their weekly menus, but I do miss the fish and vegetarian options they used to carry. I don't eat pork or beef and there are only so many chicken dishes I can eat in a week.
Hello Jeannie, thank you so much for reviewing us and providing your feedback! Your feedback is not only appreciated but vitally important to our business as it helps us grow as a company. I'll be sure to share this along to our team!
The meals have been fantastic. The problem lies in the delivery. We have had three weeks out of 5 with delivery problems. Hopefully those issues are resolved. Also the chicken bbq spices are not what my daughter likes but she says that the kale tastes just like homemade.
Thank you for your review, Katherine! I'm so very sorry to hear that you've experienced multiple delivery issues! I've reached out to you via private message so I can investigate this for you. I look forward to hearing from you so I can assist further!
I placed my 1st order today. I am almost 70 years young and frankly I'm tired of cooking. Plus, I am Technology Deficient. This means I will probably
Be calling you several times. Hopefully (for your sake) when I'm placing my orders for the first few times, then I should be Ok... one can only hope.
The person who helped me through my confusion today was Ivy, and let me tell you she was great. I have the feeling she guessed right off that she was
Dealing someone who was not proficient with computers. Ivy even sent me a picture of meal weeks and delivery times, and when I would need to make
Changes by. She was polite and very patient with me, and I greatly appreciated it.
Hi Nancy! Wow -- I'm just floored with the experience and help Ivy displayed! She'll definitely be recognized for this huge win! I can't wait to share your kinds words with her and to the rest of the team!
I had tried some of the other companies that deliver all of the ingredients to make a meal, but found it still took 40 min to cook and 10 min to clean up. Freshly is perfect. It is a fresh prepared meal made of whole healthy food, but only takes 2 minutes to heat up. I was hesitant because I usually don't like meat heated in a microwave, but all of the good taste is preserved with these meals. So excited to have this option.
Freshly has been great because they are affordable, easy to cook (or heat up, rather) and they have so many options available. It's not hard to find something that you like, and the meals are all ready to go in 5 minutes... great for busy people like myself!
We're so happy to hear we're a good fit for you, Alex! Thanks for sharing!
First time ordering. I was greatly surprised. How the food was prepared n delivered was perfect!
The meals are really good. Believe me. I have had many, many meal delivery services before Freshly.
Cliff at customer service was extremely helpful and came off as a really nice fellow.
Hi Tina, I'm glad to hear that we're off to a good start! Thank you so much for rating us, and welcome to the Freshly fam!
I received 2 incorrect meals. The order was for the Carved Turkey and instead received the Baked Florentine Chicken. There was no notification that this switch occurred due to an issue at Freshly's end. Mary F was very accommodating and issued me a reasonable credit for their mistake.
I'm very sorry to hear that you received incorrect meals, Steven! I'm delighted that Mary F was able to help you immediately and I really appreciate you leaving us a 5-star rating. Know that Freshly fam's always here to help you! Thank you so much!
I totally forgot my delivery was yesterday and didn't unpack my box until things morning. Mel was awesome in giving me peace of mind that my meals are ok by explaining the Freshly packaging and delivery process and which let me know how long the meals are good for. She also gave me a great tip on not defrosting meals I freeze.
I just want to say you all are doing all the right things as a company and I so appreciate it.
Thank you for sharing your Freshly experience with us! We're just thrilled to know that Mel was able to provide the 5-star customer service experience that we've become known for. We'll be sure to let him know your thoughts too! We're very happy to have you with us, Freshly Fam!
The delivery has always been spot on and they've notified me the one time that FedEx was having delivery issues. My food always arrives cold (which is good). There could be a better variety of dishes. Sometimes, after it's been heated, the food has a freezer burn taste and disintegrates when a fork hits it but the breakfasts are ok.
Overview
Freshly has a rating of 3.8 stars from 7,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 179th among Food Delivery sites.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Tempe, AZ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there!
We want all of our customers to have a convenient and worry-free experience and we're very disappointed this hasn't been the case for you. We're only able to deliver on specific days in certain areas due to carrier availability and restrictions. But we'd be happy to look into this further. With that said, I'll be sending you a private message!