The company generally receives positive feedback for its easy-to-use platform and the valuable information it provides regarding credit scores and reports. Customers appreciate the informative nature of the service, which aids in understanding their financial standing. However, several concerns arise related to pricing transparency, as many users feel misled by subscription fees following initial free trials. Additionally, there are complaints about the complexity of the website and difficulties in accessing customer support. While some representatives, like Ramon, are praised for their exceptional service, the inconsistency in support experiences highlights an area for improvement.
This summary is generated by AI, based on text from customer reviews
I really enjoyed speaking to Costumer service. They are very professional and very helpful with answering my question that I asked of them.
I recently found out my credit score and I had to jump on getting my credit together. ASAP...
Everything was perfect I was able to understand and read everything for each credit section thank you
Good experience with my credit report, fast service
PROFICIENT! The experience was concise and easy. I realize the importance of staying in front of the credit experience. This service allows me to do so.
Great! The process was easy and simple to navigate.
The technician was very patient, clear and helpful She helped me to submit the dispute and make corrections.
Smooth, easy to navigate. I was able to read report. Site easy to navigate. A lot of information
The information looks like it is pretty accurate. But because of not knowing what all the abbreviations used was very confusion to me to be able to determine who it was referring to and did help some when trying to get the right information for social security site.
This is a total rip off design to get people to enroll in a credit monitoring program which they don't want. You are charging $1 for a free credit score. Therefore it is not free but design to get your credit card information and enroll you in a program with a so call 7 day free trial period knowing that the average person will forget to call on and cancel before the trial period is over and hefty payment are applied to the consumer credit card. Total rip off
Great experience and good to know that I will be able to follow the progress of my credit scores.
Very pleased. I have no complaints. I will recommend friends to the site.
Still waiting on more updates on past account I paid off around end of April first of may,
How long dies it take before it show on your credit that a debt has been paid in full
It was great but I just don't understand much about how the score system works, it was something new to look at for me, I guess I need to learn more how this works