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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Meine Erfahrung mit Freelancer.com (ich folgte der Empfehlung des Recruiters Howell) war äußerst enttäuschend und führte zu einem Verlust von ca. 5.000 € ohne jegliches brauchbares Ergebnis.
Ich wurde einem Entwicklungsunternehmen (Delaine Technologies, Ansprechpartner Sachin) zugeteilt. Während des gesamten Projekts traten mehrere schwerwiegende Probleme auf:
Die Kommunikation fand wiederholt außerhalb der Freelancer-Plattform statt (z. B. über WhatsApp), was gegen die Freelancer-Richtlinien verstößt.
Das Team forderte zusätzliche Zahlungen für grundlegende, zuvor besprochene Funktionen und behandelte logische und Standardfunktionen als „Extras".
Einfache technische Anforderungen (von einem unabhängigen Entwickler als einfach bestätigt) wurden 10–20 Mal besprochen und dennoch nicht umgesetzt.
Das Projekt wurde nie abgeschlossen.
Was die Situation noch verschlimmerte:
Das Team drängte aktiv auf eine positive Bewertung, und sobald diese abgegeben war, brach die Kommunikation praktisch ab. Ich wurde wochenlang ignoriert. Als direkte Folge des unfertigen Zustands entfernte Google die App schließlich wegen Nichteinhaltung der Richtlinien/Inaktivität aus dem Play Store.
Der zuständige Recruiter (Howell) handelte nicht neutral. Ich habe keine zufriedenstellende Unterstützung, keine Einhaltung der Plattformregeln und keine effektive Konfliktlösung erfahren. Eine Rückerstattung wurde abgelehnt.
Fazit:
Freelancer.com hat mich als Auftraggeber nicht geschützt, als Regeln verletzt, Leistungen nicht erbracht und die Kommunikation nach Erhalt einer Bewertung abgebrochen wurde. Für anspruchsvolle, professionelle Projekte ist das Risiko unannehmbar hoch.
I had an issue with my withdrawal and project statistics. The support team, especially Dawn, Ross and Margaux, were extremely helpful, responsive, and professional. They patiently guided me through verifying my Payoneer account, escalating my withdrawal request, and clarifying my profile statistics. Everything was handled efficiently and I am very satisfied.
Russell is a very good reviewer. When I get trouble 2 times connecting with him he patiently wait for me and re-schedule the meeting and take my review.
Margaux provided amazing support today. She helped me resolve a billing issue with my account very efficiently. I really appreciate her help and understanding.
I have talked to Freelancer *******@FLJess. I am waiting to see how much of my work he will complete.
I won a contest. But the buyer is not active. I have delivered all the files. But I have not received the money I deserve. Because the buyer is not active. So I contacted Freelancer *******@FLJess. He said that he will mail the buyer. If the buyer is not active then he will take action after 7 days. I also told him that after mailing the buyer, he should update me about this. I gave him 5 stars, I will come and he will do my work.
I had a very smooth and professional experience with Freelancer during the onboarding process for the Preferred Freelancer Program. The communication was clear, well-structured, and supportive from start to finish.
A special thanks to Danette for her guidance and responsiveness throughout the process. She was professional, helpful, and made everything straightforward and efficient.
Overall, a great experience that reflects Freelancer's commitment to quality and professionalism. Highly appreciated.
Joan was very helpful and understanding. She responded quickly and made sure my issue was resolved. I really appreciate her support!
Excellent app for applying to remote projects. Customer support is excellent if you have any questions or problems. Barry, in particular, helped me throughout the entire process of verifying my profile. I highly recommend it.
I just received my Verified Freelancer badge. Overall, customer service was helpful throughout the verification process, with fair evaluation criteria. Furthermore, I am especially grateful to Freelancer.com team member Barry N. For his extreme kindness, patience, and invaluable empathy during the final video interview.
Had a great verification experience with Barry. He was professional, clear, and respectful throughout the process. The review was smooth and well-structured, and he took the time to understand my background properly. Really appreciate the support and guidance. Thank you, Barry.
Margaux is provided timely guidance and reliable support throughout the project. Clear communication and helpful throughout the process. Highly recommended for collaboration. Thanks, Margaux
My experience with Freelancer has been excellent. The platform is user-friendly, reliable, and provides great support. I was able to connect with skilled professionals and manage projects efficiently. The verification and payment processes are secure, and overall, it has made freelance work seamless and enjoyable. Highly recommended!
Margaux provided helpful support and guided me through the process with patience. While there were moments where I wished for faster resolution, her dedication and clear explanations ensured my concerns were addressed.
In this interview I introduced all my skills I gained about CAD design, 3d modelling and photorealistic rendering. I also talked about the sustainability knowledge I gained by attending sustainability seminars and the digital tools about sustainability in architecture.
The support representative was patient, professional, and took the time to properly understand my concern. They handled the situation fairly, communicated clearly, and ensured the issue was resolved in a satisfactory manner. I really appreciate their maturity and support throughout the conversation.
The client helper that was affiliated to me on my Plus membership issue, Dawn, was just the goat. Give him a raise or a holiday bonus, please.
My experience with Freelancer.com has been excellent. The platform is well-structured, easy to use, and provides great opportunities to work with clients worldwide. The verification process was smooth, and support was responsive. It's a reliable place for developers to grow their careers and build long-term client relationships.
Talking with Barry during the Freelancer verification process was smooth and reassuring. He was professional yet approachable, making the entire procedure feel straightforward and stress-free. Barry explained each step clearly, answered questions with patience, and ensured that I understood the requirements before moving forward. His friendly tone and supportive guidance created a comfortable environment, turning what could have been a complicated process into a simple and positive interaction. By the end of our conversation, I felt confident that my account was verified correctly and appreciated the efficiency and care Barry brought to the experience.
Jess took a lot of time and helped ne out thank you so much freelancer must take care of such hard working employees good luck!
When I wanted to submit a bid, a bug was showing for me. However, Mr. Margaux S. (@FLMarguax) kindly and compassionately helped me, and my problem was resolved.
I am very grateful to him and for his helpful guidance. When I wanted to submit a bid, a bug was showing for me. However, Mr. Mark kindly and compassionately helped me, and my problem was resolved.
I am very grateful to him and for his helpful guidance.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.