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FreelancerReviews 19,989

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,155
value
1,005
shipping
681
returns
771
quality
1,009
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
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Meine Erfahrung mit Freelancer.com (ich folgte der Empfehlung des Recruiters Howell) war äußerst enttäuschend und führte zu einem Verlust von ca. 5.000 € ohne jegliches brauchbares Ergebnis.
Ich wurde einem Entwicklungsunternehmen (Delaine Technologies, Ansprechpartner Sachin) zugeteilt. Während des gesamten Projekts traten mehrere schwerwiegende Probleme auf:
Die Kommunikation fand wiederholt außerhalb der Freelancer-Plattform statt (z. B. über WhatsApp), was gegen die Freelancer-Richtlinien verstößt.
Das Team forderte zusätzliche Zahlungen für grundlegende, zuvor besprochene Funktionen und behandelte logische und Standardfunktionen als „Extras".
Einfache technische Anforderungen (von einem unabhängigen Entwickler als einfach bestätigt) wurden 10–20 Mal besprochen und dennoch nicht umgesetzt.
Das Projekt wurde nie abgeschlossen.
Was die Situation noch verschlimmerte:
Das Team drängte aktiv auf eine positive Bewertung, und sobald diese abgegeben war, brach die Kommunikation praktisch ab. Ich wurde wochenlang ignoriert. Als direkte Folge des unfertigen Zustands entfernte Google die App schließlich wegen Nichteinhaltung der Richtlinien/Inaktivität aus dem Play Store.
Der zuständige Recruiter (Howell) handelte nicht neutral. Ich habe keine zufriedenstellende Unterstützung, keine Einhaltung der Plattformregeln und keine effektive Konfliktlösung erfahren. Eine Rückerstattung wurde abgelehnt.
Fazit:
Freelancer.com hat mich als Auftraggeber nicht geschützt, als Regeln verletzt, Leistungen nicht erbracht und die Kommunikation nach Erhalt einer Bewertung abgebrochen wurde. Für anspruchsvolle, professionelle Projekte ist das Risiko unannehmbar hoch.

Date of experience: January 3, 2026
GB
1 review
0 helpful votes
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Excellent Support Experience
January 13, 2026

I had an issue with my withdrawal and project statistics. The support team, especially Dawn, Ross and Margaux, were extremely helpful, responsive, and professional. They patiently guided me through verifying my Payoneer account, escalating my withdrawal request, and clarifying my profile statistics. Everything was handled efficiently and I am very satisfied.

Date of experience: January 3, 2026
Bangladesh
1 review
0 helpful votes
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Excellent- Good job
January 13, 2026

Russell is a very good reviewer. When I get trouble 2 times connecting with him he patiently wait for me and re-schedule the meeting and take my review.

Date of experience: January 2, 2026
Egypt
1 review
0 helpful votes
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Margaux provided amazing support today. She helped me resolve a billing issue with my account very efficiently. I really appreciate her help and understanding.

Date of experience: December 29, 2025
Bangladesh
1 review
1 helpful vote
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I have talked to Freelancer *******@FLJess. I am waiting to see how much of my work he will complete.
I won a contest. But the buyer is not active. I have delivered all the files. But I have not received the money I deserve. Because the buyer is not active. So I contacted Freelancer *******@FLJess. He said that he will mail the buyer. If the buyer is not active then he will take action after 7 days. I also told him that after mailing the buyer, he should update me about this. I gave him 5 stars, I will come and he will do my work.

Date of experience: December 29, 2025
Tunisia
1 review
1 helpful vote
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I had a very smooth and professional experience with Freelancer during the onboarding process for the Preferred Freelancer Program. The communication was clear, well-structured, and supportive from start to finish.

A special thanks to Danette for her guidance and responsiveness throughout the process. She was professional, helpful, and made everything straightforward and efficient.

Overall, a great experience that reflects Freelancer's commitment to quality and professionalism. Highly appreciated.

Date of experience: December 29, 2025
Azerbaijan
1 review
0 helpful votes
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Great Customer Service
January 4, 2026

Joan was very helpful and understanding. She responded quickly and made sure my issue was resolved. I really appreciate her support!

Date of experience: December 25, 2025
Argentina
1 review
0 helpful votes
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Excellent app for applying to remote projects. Customer support is excellent if you have any questions or problems. Barry, in particular, helped me throughout the entire process of verifying my profile. I highly recommend it.

Date of experience: December 23, 2025
Brazil
1 review
0 helpful votes
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Freelance Verification Process
January 2, 2026

I just received my Verified Freelancer badge. Overall, customer service was helpful throughout the verification process, with fair evaluation criteria. Furthermore, I am especially grateful to Freelancer.com team member Barry N. For his extreme kindness, patience, and invaluable empathy during the final video interview.

Date of experience: December 22, 2025
Pakistan
1 review
0 helpful votes
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Had a great verification experience
January 1, 2026

Had a great verification experience with Barry. He was professional, clear, and respectful throughout the process. The review was smooth and well-structured, and he took the time to understand my background properly. Really appreciate the support and guidance. Thank you, Barry.

Date of experience: December 23, 2025
Bangladesh
1 review
0 helpful votes
Follow Sohel R.
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Margaux is provided timely guidance and reliable support throughout the project. Clear communication and helpful throughout the process. Highly recommended for collaboration. Thanks, Margaux

Date of experience: December 22, 2025
Bangladesh
1 review
0 helpful votes
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Outstanding Experience with Freelancer
December 30, 2025

My experience with Freelancer has been excellent. The platform is user-friendly, reliable, and provides great support. I was able to connect with skilled professionals and manage projects efficiently. The verification and payment processes are secure, and overall, it has made freelance work seamless and enjoyable. Highly recommended!

Date of experience: December 20, 2025
South Africa
1 review
0 helpful votes
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Margaux provided helpful support and guided me through the process with patience. While there were moments where I wished for faster resolution, her dedication and clear explanations ensured my concerns were addressed.

Date of experience: December 19, 2025
Turkiye
1 review
0 helpful votes
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I feel very motivated
December 27, 2025

In this interview I introduced all my skills I gained about CAD design, 3d modelling and photorealistic rendering. I also talked about the sustainability knowledge I gained by attending sustainability seminars and the digital tools about sustainability in architecture.

Date of experience: December 17, 2025
India
1 review
0 helpful votes
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Professional and understanding support
December 27, 2025

The support representative was patient, professional, and took the time to properly understand my concern. They handled the situation fairly, communicated clearly, and ensured the issue was resolved in a satisfactory manner. I really appreciate their maturity and support throughout the conversation.

Date of experience: December 18, 2025
Madagascar
1 review
0 helpful votes
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Chat client support
December 27, 2025

The client helper that was affiliated to me on my Plus membership issue, Dawn, was just the goat. Give him a raise or a holiday bonus, please.

Date of experience: December 17, 2025
Ukraine
1 review
0 helpful votes
Follow Nazar K.
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My experience with Freelancer.com has been excellent. The platform is well-structured, easy to use, and provides great opportunities to work with clients worldwide. The verification process was smooth, and support was responsive. It's a reliable place for developers to grow their careers and build long-term client relationships.

Date of experience: December 16, 2025
Bangladesh
1 review
0 helpful votes
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Freelancer Verifying Process with Barry
December 25, 2025

Talking with Barry during the Freelancer verification process was smooth and reassuring. He was professional yet approachable, making the entire procedure feel straightforward and stress-free. Barry explained each step clearly, answered questions with patience, and ensured that I understood the requirements before moving forward. His friendly tone and supportive guidance created a comfortable environment, turning what could have been a complicated process into a simple and positive interaction. By the end of our conversation, I felt confident that my account was verified correctly and appreciated the efficiency and care Barry brought to the experience.

Date of experience: December 16, 2025
Pakistan
1 review
0 helpful votes
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Jess resolved my payment method issue.
December 24, 2025

Jess took a lot of time and helped ne out thank you so much freelancer must take care of such hard working employees good luck!

Date of experience: December 15, 2025
Afghanistan
1 review
0 helpful votes
Follow Habibullah S.
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When I wanted to submit a bid, a bug was showing for me. However, Mr. Margaux S. (@FLMarguax) kindly and compassionately helped me, and my problem was resolved.
I am very grateful to him and for his helpful guidance. When I wanted to submit a bid, a bug was showing for me. However, Mr. Mark kindly and compassionately helped me, and my problem was resolved.
I am very grateful to him and for his helpful guidance.

Date of experience: December 14, 2025