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FreelancerReviews 19,682

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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...
August 20, 2024

...

Date of experience: August 10, 2024
Canada
1 review
0 helpful votes
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Fast resolutin
August 20, 2024

They helped get me a credit for my account to use towards my freelancer membership.

I had been paying for it but I hadn't been active, but thankfully this support agent helped!

Date of experience: August 10, 2024
India
1 review
0 helpful votes
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Recently had the pleasure of working with Angel from the Freelancer.com Help Desk, and I must say, the experience was exceptional. Angel was incredibly responsive, professional, and knowledgeable. They went above and beyond to resolve my issue promptly and with great care. Their attention to detail and commitment to ensuring I had a smooth experience truly stood out. I am thoroughly impressed with the level of service provided and would highly recommend Angel to anyone seeking support on Freelancer.com. Thank you, Angel, for your outstanding assistance!

Date of experience: August 10, 2024
New York
1 review
1 helpful vote
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No help at all
August 20, 2024

No help at all and my chatter, Angie, rushed me off & brushed me off

Date of experience: August 10, 2024
Indonesia
1 review
0 helpful votes
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Clear instruction, fast response
August 20, 2024

Macy M. (Freelancer Support) give me clear instruction

Date of experience: August 10, 2024
Pakistan
1 review
0 helpful votes
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Payment method verification
August 20, 2024

Operator was quick to respond to easy to deal with.

Date of experience: August 10, 2024
India
1 review
0 helpful votes
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I had a short call for profile verification.

It was pleasant speaking to the caller.

Date of experience: August 10, 2024
India
1 review
0 helpful votes
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Good
August 20, 2024

Hello, Thank you for your kind words. I appreciate your positive feedback and am glad to hear that you think so highly of me. If there's anything specific you need assistance with or if you have any questions, please don't hesitate to reach out. Best regards, Rishab

Date of experience: August 10, 2024
Latvia
1 review
0 helpful votes
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If I would not have asked myself the advice given would have been incorrect.
I would have appreciated if both options available would have been explained straight away.
It appears the option that was not clarified to me without me asking about it specifically was the correct way of solving the dispute.

Date of experience: August 10, 2024
Pakistan
1 review
0 helpful votes
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Online Help center
August 20, 2024

I have some quries about Identity verification and Exams. I got online help and an Agent named Magenta S. Helped me nicely and guided me throughout. Thanks

Date of experience: August 10, 2024
Egypt
1 review
0 helpful votes
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A good supporter
August 19, 2024

It was a good support from Lyndon S. I really wanna thanks him.

Date of experience: August 9, 2024
Indonesia
1 review
0 helpful votes
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Very Helpful
August 19, 2024

I'm very satisfied with Olivia as a support Team. Olivia was doing a very great job handling my issue.

Date of experience: August 9, 2024
GB
1 review
0 helpful votes
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Good assistance in getting verified.
August 19, 2024

Russel V. Helped me get verified on the freelancer platform.

Date of experience: August 9, 2024
Spain
1 review
0 helpful votes
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Helpful
August 19, 2024

I'm not used to using this app, but in 2018 I had a negative balance due to a membership. I didn't know about it, so I asked to cancel this negative balance, and the support team was kind enough to cancel it. I apologize for my forgetfulness.

Date of experience: August 9, 2024
Turkiye
1 review
0 helpful votes
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Finally, the issues with my Freelancer.com account have been completely resolved, and a significant part of this was due to the exceptional assistance of the live support specialist, Magenta S. With professionalism, patience, and a wealth of knowledge, Magenta S. Managed the process seamlessly, providing thorough explanations and guidance at every step.

Magenta S.'s support truly exemplified outstanding customer service. Their timely and effective solutions enabled the reactivation of my account and the removal of all restrictions. Their expertise and solution-oriented approach are commendable. Having such talented professionals at Freelancer.com enhances service quality and significantly improves the user experience.

I extend my deepest thanks to Magenta S. For their extraordinary help and professional approach. I truly received excellent support!

Date of experience: August 9, 2024
India
1 review
0 helpful votes
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Add funds issue
August 19, 2024

Magenta S helped me good in this case to resolve it quickly

Date of experience: August 9, 2024
Nigeria
1 review
0 helpful votes
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Swift response
August 19, 2024

I had a session with Jayce L. In the support team and she was amazingly quick to respond and give a solution to my request. Great job

Date of experience: August 9, 2024
Indonesia
1 review
0 helpful votes
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The Support team is very helpful
August 18, 2024

I was having a hard time to authenticate my card which is necessary for my account verification. Then the support team led me step by step and solved it for me. The support team name was Danette :)
Thank you once again.

Date of experience: August 8, 2024
Tennessee
1 review
0 helpful votes
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Great customer service
August 18, 2024

I responded to a chat from a Freelancer associate left a month prior because I was interested in pursuing a Verified status. Jethro responded within minutes, despite my missing him by several weeks. Jethro answered all of my questions and even offered incentive to join the program at that moment of which I decided to pull the trigger on. We'll see if the new status increases my chances of winning bigger and better jobs over the next few weeks and months but as far as taking care of their customers, I have no complaints and hope to run into Jethro again during future inquiries.

Date of experience: August 8, 2024
Algeria
1 review
0 helpful votes
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The best who talk with him
August 18, 2024

I told him that I had requested a withdrawal and they cancelled my request and I re-requested it after waiting for more than fifteen days and He told me he would help me during the day, he was the best.

Date of experience: August 8, 2024