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FreelancerReviews 19,682

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Customer support
August 18, 2024

Magenta S. Was helpful during our chat. The problem wasn't exactly resolved just yet, but Magenta was very friendly and efficient.

Date of experience: August 8, 2024
Spain
1 review
0 helpful votes
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Soporte con Magenta
August 18, 2024

Magenta fue realmente de ayuda, atendió mi problema y le dió solución rápida, quedo a la espera de que la solución se haga efectiva.

Date of experience: August 8, 2024
Canada
1 review
0 helpful votes
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No scam here!
August 18, 2024

I woke up to a message from a person at Freelancer with an invite to the Preferred Program. I immediately thought it was too good to be true and contacted support. I spoke with Magenta and was assured that this was not a scam and the offer was legit. Wow! A confidence booster.

Magenta was extremely helpful and friendly.

Date of experience: August 8, 2024
Bhutan
1 review
0 helpful votes
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Excellent Customer Service
August 17, 2024

The agent was communicative and informative. I was happy to receive help.

Date of experience: August 7, 2024
Egypt
1 review
0 helpful votes
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Customer Support
August 17, 2024
Updated review

The customer agent was very professional, clear, and fast.

Date of experience: August 7, 2024

I had the chance to meet up with Russell V. today and I was impressed by her professionalism and clarity. The process was streamlined and efficient, with clear communication and straightforward questions. It was a positive experience to me.

Date of experience: August 6, 2024
Egypt
1 review
0 helpful votes
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Great assistance
August 17, 2024

Magenta was immediately responsive and of great assistance

Date of experience: August 7, 2024
Philippines
1 review
0 helpful votes
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Miss Magenta was very communicative and respectful towards me, she calmed my anxiety by letting me know that the situation was to be handled.

Date of experience: August 7, 2024
Serbia
1 review
0 helpful votes
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Great platform - like it
August 17, 2024

The platform works ok, easy to understand, easy to use! Like it!
Applied for Verified badge and had a great call with Russell V. and we sorted it real quick. Thanks!

Date of experience: August 7, 2024
India
1 review
0 helpful votes
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Great Experience
August 17, 2024

Jethro is fantastic. I appreciate all the help you've provided. It's clear that you genuinely care about making things easier and better for others. Thank you for your dedication and kindness.

Date of experience: August 7, 2024
Morocco
1 review
0 helpful votes
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Great and good communication
August 17, 2024

She was very helpful and provided all the details clearly.

Date of experience: August 7, 2024
Italy
1 review
0 helpful votes
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Super kind
August 17, 2024

Russel V was super kind and knowledgeable. He was nice and a pleasure to talk to through our whole conversation.

Date of experience: August 7, 2024
Illinois
1 review
0 helpful votes
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Great support help by Angie M
August 16, 2024

My project was showing up on a Google search engine. Angie assisted me with getting it removed and instructed me on how to avoid that happening in the future. She was great!

Date of experience: August 6, 2024
Nigeria
1 review
0 helpful votes
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Great Onboarding Experience
August 16, 2024

My onboarding experience was smooth and well-organized. Jonny provided clear guidance throughout the process, which helped me understand everything effectively. Overall, I found the process straightforward and supportive.

Date of experience: August 6, 2024
Pakistan
1 review
0 helpful votes
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Review for Magenta.S
August 16, 2024

It was very chat with Magenta S although i was not connect d for long but she understand my view point very well in one msg and provided relief efficiently. Thumbs up for support

Date of experience: August 6, 2024
Ukraine
1 review
0 helpful votes
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Wrong transaction
August 16, 2024

Thanks Magenta for quick solving my problem, that was excellent.

Date of experience: August 6, 2024
Pakistan
1 review
0 helpful votes
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Good help
August 16, 2024

I hope this message finds you well and in good spirits. I wanted to take a moment to express my sincere appreciation for your exceptional qualities as an individual. Your kindness and thoughtfulness have not gone unnoticed, and they truly set you apart. The way you consistently show respect and consideration for others is both admirable and inspiring. It's clear that you put a lot of effort into making those around you feel valued and appreciated. Your positive attitude and warm demeanor create a welcoming atmosphere that is both comforting and uplifting. It's rare to come across someone who exudes such genuine compassion and empathy, and I feel fortunate to know someone as wonderful as you. Your ability to listen attentively and offer support, whether in times of joy or difficulty, speaks volumes about your character. I just wanted to acknowledge your admirable traits and let you know how much they mean to those around you. Please continue being the exceptional person that you are, as the world could certainly use more individuals like you. Thank you for being a shining example of what it means to be a truly good and nice person.

Date of experience: August 6, 2024
Bangladesh
1 review
0 helpful votes
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He is very excelent interviewer
August 16, 2024

I had a very nice interview with Mr. Russell V. Which motivated me more to work in freelancer site.

Date of experience: August 6, 2024
India
1 review
0 helpful votes
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I applied to Verified Freelancer program as it will unlock many more features for me and also ensure clients about the identity. Russell helped me to understand the platform & also advised me very well about the features. I really appreciate that.

Date of experience: August 6, 2024
Ethiopia
1 review
0 helpful votes
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Polite help from criselda
August 16, 2024

She was polite and responsive and getting back at me instantly

Date of experience: August 6, 2024
Pakistan
1 review
0 helpful votes
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I recently passed the verification test on Freelancer.com, and I wanted to share my positive experience. The video interview process was efficient and professional. The interviewer asked pertinent technical questions about WordPress, which allowed me to demonstrate my expertise effectively.

Additionally, discussing my background and the Preferred Freelancer program's benefits and policies helped clarify the program's advantages and how it aligns with my professional goals. The process was straightforward, and the interviewer was knowledgeable and courteous, making the entire experience smooth and informative.

Overall, I appreciate the thoroughness of the verification process, as it reinforces the quality and credibility of the platform. Thank you for providing this opportunity to become a Preferred Freelancer.

Date of experience: August 6, 2024