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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Magenta S. Was helpful during our chat. The problem wasn't exactly resolved just yet, but Magenta was very friendly and efficient.
Magenta fue realmente de ayuda, atendió mi problema y le dió solución rápida, quedo a la espera de que la solución se haga efectiva.
I woke up to a message from a person at Freelancer with an invite to the Preferred Program. I immediately thought it was too good to be true and contacted support. I spoke with Magenta and was assured that this was not a scam and the offer was legit. Wow! A confidence booster.
Magenta was extremely helpful and friendly.
The agent was communicative and informative. I was happy to receive help.
The customer agent was very professional, clear, and fast.
I had the chance to meet up with Russell V. today and I was impressed by her professionalism and clarity. The process was streamlined and efficient, with clear communication and straightforward questions. It was a positive experience to me.
Miss Magenta was very communicative and respectful towards me, she calmed my anxiety by letting me know that the situation was to be handled.
The platform works ok, easy to understand, easy to use! Like it!
Applied for Verified badge and had a great call with Russell V. and we sorted it real quick. Thanks!
Jethro is fantastic. I appreciate all the help you've provided. It's clear that you genuinely care about making things easier and better for others. Thank you for your dedication and kindness.
She was very helpful and provided all the details clearly.
Russel V was super kind and knowledgeable. He was nice and a pleasure to talk to through our whole conversation.
My project was showing up on a Google search engine. Angie assisted me with getting it removed and instructed me on how to avoid that happening in the future. She was great!
My onboarding experience was smooth and well-organized. Jonny provided clear guidance throughout the process, which helped me understand everything effectively. Overall, I found the process straightforward and supportive.
It was very chat with Magenta S although i was not connect d for long but she understand my view point very well in one msg and provided relief efficiently. Thumbs up for support
Thanks Magenta for quick solving my problem, that was excellent.
I hope this message finds you well and in good spirits. I wanted to take a moment to express my sincere appreciation for your exceptional qualities as an individual. Your kindness and thoughtfulness have not gone unnoticed, and they truly set you apart. The way you consistently show respect and consideration for others is both admirable and inspiring. It's clear that you put a lot of effort into making those around you feel valued and appreciated. Your positive attitude and warm demeanor create a welcoming atmosphere that is both comforting and uplifting. It's rare to come across someone who exudes such genuine compassion and empathy, and I feel fortunate to know someone as wonderful as you. Your ability to listen attentively and offer support, whether in times of joy or difficulty, speaks volumes about your character. I just wanted to acknowledge your admirable traits and let you know how much they mean to those around you. Please continue being the exceptional person that you are, as the world could certainly use more individuals like you. Thank you for being a shining example of what it means to be a truly good and nice person.
I had a very nice interview with Mr. Russell V. Which motivated me more to work in freelancer site.
I applied to Verified Freelancer program as it will unlock many more features for me and also ensure clients about the identity. Russell helped me to understand the platform & also advised me very well about the features. I really appreciate that.
She was polite and responsive and getting back at me instantly
I recently passed the verification test on Freelancer.com, and I wanted to share my positive experience. The video interview process was efficient and professional. The interviewer asked pertinent technical questions about WordPress, which allowed me to demonstrate my expertise effectively.
Additionally, discussing my background and the Preferred Freelancer program's benefits and policies helped clarify the program's advantages and how it aligns with my professional goals. The process was straightforward, and the interviewer was knowledgeable and courteous, making the entire experience smooth and informative.
Overall, I appreciate the thoroughness of the verification process, as it reinforces the quality and credibility of the platform. Thank you for providing this opportunity to become a Preferred Freelancer.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.