Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
I had a smooth and professional account verification experience with Barry on Freelancer.com. He was courteous, patient, and guided me clearly through every step of the process. The entire interaction was quick, stress-free, and left a very positive impression. Barry's support reflects the platform's commitment to quality service—thank you!
I had an excellent experience with Barry. He was incredibly kind and made me feel comfortable throughout our conversation. I truly appreciated our insightful interview; it was engaging and enjoyable. Thank you once again for the opportunity!
I'd like to highlight the exceptional support I received from Erol on Freelancer.com. His assistance was not only prompt and knowledgeable but also highly professional and courteous throughout the interaction. He understood my concern clearly, provided a solution quickly, and ensured that I felt fully supported. Erol truly represents the best of Freelancer.com's customer service—offering efficient problem-solving with a personal touch. Thanks to his help, my issue was resolved smoothly and without delay.
Erol, He explained it to me very well and answered all my questions. After talking to him, I have no more worries. I got the right solution and advice. I am really grateful for the help.
I had great experience on interview call with Russell V. He asked relevant question based on my expertise and experience. Appreciate Russell V. support.
Berry is great support team player! Clear requirements, fast communication, and prompt payment. Would gladly work together again.
I just completed my Freelancer verification interview, and I'm genuinely impressed with how smooth and professional the entire process was. It was a great experience from start to finish. I'd especially like to thank Barry for his incredible support throughout the process—he was clear, patient, and very helpful at every step. His guidance made the experience even better. Kudos to the Freelancer team for maintaining such high standards. I feel more confident and proud to be a verified member now!
I had a great experience chatting with Errol from the support team. He was very helpful, patient, and clear in explaining the verification process. He guided me step-by-step and answered all my questions politely. I really appreciate his assistance and professionalism.
I reached out to Freelancer support regarding a delay in response from the Rising Star program team. Xavier assisted me promptly, patiently reviewed my concern, and escalated it to the relevant department. The communication was clear and courteous throughout. I appreciate the professional support provided, and I'm now awaiting further updates on my application.
Pearl is a great help. She's straightforward and not beating around the bush. I appreciate the way she explained the cause of the concern and provided the resolution right away. She deserves a raise. Kudos Pearl.
It was a great experience having this interview with you. I truly appreciate the opportunity and the professional, friendly environment you created during our conversation. Looking forward to working together and contributing with my best efforts.
I had a verification interview with Barry as part of my Freelancer.com profile verification process. The entire experience was smooth and professional. Barry was respectful, clear in his communication, and made the process straightforward and easy to understand. He conducted the interview with patience and ensured everything was completed correctly. Thank you, Barry, for your professionalism and support!
It was a nice experience to be interviewed by Russell V. He's very kind, clear and professional in the way he does everything. He asked questions in more clear and understandable ways.
My experience with Freelancer support was very positive thanks to Heidi and Andrei. Both were professional, kind, and genuinely helpful throughout a difficult situation. I'm truly grateful for their support.
Danette O guided and assisted me well. I'm now officially a preferred freelancer and I look forward to gain/earn more following the attainment of this badge
Hope is great at helping and took my matter seriously and escalated to relevant team. I hope now the matter will be resolved.
Good, Hope is a good freelancer support. She handled the issue well and fast so she's reliable. Thank you.
I reached out for support regarding a request of the reactivation of an expired feedback option. Xavier B. Was my contact person and could help me immediately. I recommend to contact the support with any kind of problems.
I recently had an issue with Freelancer Exams. The customer support team at Freelancer was incredibly helpful. Heidi responded promptly via respective communication channel and resolved my issue efficiently. Heidi's professionalism and friendly tone made a big difference. I'd give 5 stars and highly recommend Freelancer for excellent customer support.
I truly appreciate how Freelancer provides a platform full of opportunities for skilled professionals like me. It not only connects us with clients from all over the world but also encourages personal and professional growth. The structure, support, and global exposure make it an ideal space to build a long-term career. Overall, my experience so far has been positive and motivating. I'm excited about what lies ahead on Freelancer.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.