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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,112
value
967
shipping
659
returns
745
quality
974
This company responds to reviews on average within 2 days
How would you rate Freelancer?
grey star
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Guatemala
1 review
0 helpful votes
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Respuestas rapidas
May 15, 2023

Paciente y rapido, a pesar de que yo no hablo el idioma, me apoyo en mi situacion.

Date of experience: May 15, 2023
Brazil
1 review
0 helpful votes
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Ótimo trabalho
December 23, 2021

De todas as formas venho agradecer vocês pelo trabalho, super atenciosa.

Date of experience: December 23, 2021
Mexico
1 review
0 helpful votes
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Muy buena atención
October 7, 2021

Resolvió todas las dudas que tuve sobre el programa solicitado y lo hizo de una manera muy rápida

Date of experience: October 7, 2021
Chile
1 review
0 helpful votes
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Muy buen servicio, respuestas rápidas y concretas. Superaron mis expectativas.

Date of experience: March 16, 2022
Peru
1 review
0 helpful votes
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Guter Support
June 23, 2024

Einwandfreier Support und gute Hilfestellung von Russell V.

Date of experience: June 13, 2024
Egypt
1 review
0 helpful votes
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Problem solved
April 9, 2023

Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks

Date of experience: April 9, 2023
Spain
1 review
0 helpful votes
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Buena experiencia
October 26, 2022

Buena experiencia con esta aplicación...

Date of experience: October 26, 2022
Germany
1 review
0 helpful votes
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Best
September 8, 2023

Best
Best
Best
Best
Best
Best
Best
Best
Best
Best
Best
Best
Best
Best
Best

Date of experience: September 8, 2023
Australia
1 review
0 helpful votes
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Amazing
November 9, 2019

...

Date of experience: November 9, 2019
GB
1 review
0 helpful votes
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+
August 24, 2021

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Date of experience: August 24, 2021
Bangladesh
1 review
0 helpful votes
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Excellent service with instant solution
April 23, 2025

I had a wonderful experience with the support provided by agent Heidi P. She was quick to respond and offered a clear and instant solution to my issue. What stood out most was her polite and kind attitude throughout the conversation. She made sure I understood everything clearly and patiently walked me through the steps. I truly appreciate her professionalism and empathy. It's rare to find such prompt and friendly service these days, and it made a big difference in my experience. Thank you again, Heidi, for your excellent support. You're a great asset to the team!

Date of experience: April 13, 2025
India
1 review
0 helpful votes
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My Experience With Hope
April 26, 2025

I just wanted to say a big thank you to Hope for the quick and considerate support. She was incredibly helpful, understanding, and resolved my issue without any hassle. It's great to see such professionalism and kindness — really made my experience smooth. Hope truly lives up to her name!

Date of experience: April 17, 2025
India
1 review
0 helpful votes
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Interview for verified badge
June 1, 2025

Interview with Barry was very Professional, right on time. He mentioned everything I need to be aware of as a responsible freelancer. I appreciate him taking time to walk me through the process and being transparent about the verification process.

Date of experience: May 22, 2025
India
1 review
0 helpful votes
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Experience of being interviewed by Russel V
February 10, 2025

It was a very nice experience. The call went through without a hitch and Russel made me comfortable and his questions were to the point and exploratory in nature, trying to understand my level of competence in handling projects on Data Analysis. He was very polite and helpful and I enjoyed the experience, especially considering that it is nearly 35 years since I last attended a job related interview.

Date of experience: January 31, 2025
Azerbaijan
1 review
0 helpful votes
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Thank you, Barry, and the Freelancer team!
June 1, 2025

It was a great experience going through the verification process. The interview was smooth, professional, and actually enjoyable. I appreciate how clearly everything was explained and how comfortable I felt during the call. I'm happy to be a Verified freelancer now and look forward to growing further on the platform. Thanks again for your support! — Ruslan

Date of experience: May 22, 2025
Egypt
1 review
0 helpful votes
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Exceptional Support Beyond Expectations
April 27, 2025

Mr. Barry was extremely understanding and kind. He helped me a lot since I don't speak English very well. Five stars are not enough he truly deserves 100 stars! Thank you so much, Mr. Barry.

Date of experience: April 18, 2025
Pakistan
1 review
0 helpful votes
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Good Communication With Olivia
February 10, 2025

I had a great experience working with Olivia. She communicates exceptionally well and ensures that everything is clear and smooth. She helped me resolve my issue efficiently and was incredibly supportive throughout the process. Her professionalism and willingness to assist make her a great helper. I truly appreciate her efforts and would love to work with her again. Highly recommended!

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Amazing help
April 22, 2025

I want to thank Olivia for her exceptional support. She was patient, understanding, and went above and beyond to resolve my contest issue. She clearly explained my options, processed my refund promptly, and even offered courtesy credits for my upgrades. Her professionalism and kindness made the whole experience much smoother. I truly appreciate her help and highly recommend her assistance to anyone in need of support.

Date of experience: April 12, 2025
Germany
1 review
0 helpful votes
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Excellent Support & Helpful Advice
April 30, 2025

Heidi provided outstanding assistance regarding my payment inquiry. Heidi was professional, responsive, and gave me valuable advice—specifically recommending that I avoid payment until I was fully satisfied with the delivered work. The guidance was clear and customer-focused, making the process much smoother. Truly appreciated her help!

Date of experience: April 20, 2025
Egypt
1 review
0 helpful votes
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I had a great experience with the onboarding process for the Preferred Freelancer Program. It was clear, fast, and educational in specific areas. Thanks to Jonny, who helped a lot throughout this process.

Date of experience: April 17, 2025