Overview
Freelancer has a rating of 4.7 stars from 19,047 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
I had a great experience during my interview with Jonny. He was kind, polite, and created a comfortable environment that made the conversation flow naturally. The interview was straightforward and well-structured. What stood out the most was the valuable guidance and knowledge he shared. Truly appreciate the time and effort he put into the process.
I am extremely satisfied with the service provided. They resolved all issues promptly and efficiently, ensuring everything was taken care of as soon as possible. Their responsiveness and problem-solving skills are outstanding. Highly recommended!
Xavier B. Offered extremely efficient and professional assistance. He promptly solved my credit card verification problem, ensuring everything went smoothly. His service was outstanding—friendly, knowledgeable, and dedicated. Thanks to him, the issue was resolved quickly. Highly appreciate his help!
He helped me out with my rising star badge by asking the correct questions–something that is rare and I really appreciate that. The processing was efficient enough and he shared relevant information. 11/10!
Support Service
Thank you for your assistance, Angie. Please keep up the good work!
I had a billing issue regarding my membership on Freelancer.com, and Xavier B. From the support team handled it with great professionalism and care. Even though the membership fee was non-refundable as per policy, he helped me by processing a courtesy cancellation refund. He also clearly explained how the refund process works through the bank. I really appreciate his quick responses, clear communication, and supportive attitude. Thank you, Xavier!
I had a truly wonderful experience speaking with Heidi. P. She was very professional, patient, and clear in all her explanations. Every question I asked was answered thoughtfully and thoroughly, making the whole process easy to understand. Heidi. P's friendly attitude and willingness to assist made me feel very comfortable and valued as a customer. She showed genuine care and took the time to ensure that I had all the information I needed. It's rare to find such excellent customer service these days, and I truly appreciate the support I received from her. Thank you, Heidi. P, for the great service!
The support was direct and helpful. Heidi, gave me an exact date on which I would receive my refund. Thank you so much for your patience and guidance.
He explained everything very clearly and took the time to answer all of my questions carefully. I really appreciated his detailed responses and how he handled the conversation professionally. He made sure I fully understood each part, and his guidance was extremely helpful. Highly recommended for anyone looking for clear, patient, and informative support!
I received prompt and helpful assistance from agent Hope regarding my Withdrawal Request. She was clear, concise, and resolved my issue quickly. Her professionalism and efficiency made the process stress-free and smooth. Great support experience overall.
I used again chat help for an agent in this case his name was Xavier B. I was worried about a contest by freelancer.com he helped me very well and clarified my doubts thank you.
Heidi was such a kind soul to talk to, patient, understanding, and incredibly helpful. She guided me through everything I needed with genuine care, making the whole process smooth and stress-free. I truly appreciate her support and would absolutely recommend working with her.
It was very nice professional interview with Russell V., direct questions to the point targeting verification of my expertise without complications.
Thank you and happy to be part from Freelancer community.
I contacted support regarding a restriction on my account and a penalty related to a project. I was very worried, but the support team, especially Heidi, listened carefully, explained the situation clearly, and helped me understand the next steps. I appreciate their patience and professionalism during this stressful experience. Thank you so much, Heidi, for your kind and professional support. You were very patient and helpful
I want to sincerely thank Ami N. From Freelancer Support for her quick and respectful assistance. She handled my request professionally, confirmed the status of my ticket (#*******), and reassured me that it's being reviewed. She was polite, responsive, and made the process feel smooth and less stressful. Thank you, Ami, for your help and kind attitude. I truly appreciate support agents like you who care about users' concerns. – Karim Ismail
She was attentive and listened to me well. My problem was solved asap and quickly. Thank you from the bottom of my heart. For some 10 is small but to me it's a lot of money I can't afford to right now and hope understood
I recently had the pleasure of being interviewed by Russell, and I must say he was incredibly professional throughout the entire process. From the moment we started, he made me feel comfortable and at ease, while maintaining a high level of professionalism. He was clear, concise, and organized in his approach, making sure to explain each part of the interview process thoroughly. Russell handled everything perfectly, ensuring that the conversation flowed smoothly. It was a great experience, and I truly appreciate his professionalism and attention to detail.
I applied to become a verified freelancer and had a video interview as part of the process. The experience was very professional and well-organized. I'm happy to have received the Verified badge. Special thanks to Russell V. for his excellent support and clear communication throughout the process.
I'm so excited to have received an invitation to the Preferred Freelancer Program! I appreciate the detailed explanation about the program, and I'm truly grateful for the opportunity. It's an honor to be part of this, and I'm looking forward to more exciting opportunities ahead. Thank you again for this incredible chance!
I had a great onboarding experience with the Preferred Freelancer Program. Jonny was incredibly helpful, clear, and professional throughout the entire process. He provided all the important information, useful resources, and answered every question with patience. The communication was smooth, and I felt well-supported at every step. Excited to be part of the program and looking forward to new opportunities!
Jonny made the onboarding process smooth and efficient. He was clear, professional, and made sure all my questions were answered. It's always a pleasure to work with someone who knows how to guide you step-by-step with clarity and patience. Highly recommended!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members