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FreelancerReviews 19,954

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Faisal A.
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Really Love & appreciate their services they are constantly keeping it up to date & secure. Before i was working on upwork but when i explored freelancer then i never logged in back to upwork. Because freelancer was what i was looking for! Highly Recommend Freelancer Platform to all freelancers & Employers. Specially Preferred Freelancer Program is the Best ever Offer of freelancer Platform. Great PFP (freelancer Staff) they are very professional love all of them. There are few things need to update in terms and conditions that is (reversal of milestone payment. This is the only problem i faced here on freelancer. My payment reversed on employer actions of breaking platform policies) everything else was Perfect.

Thanks Freelancer

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
Follow AlAminAl M.
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A Great Marketplace
August 4, 2017

Freelancer.com is a great marketplace. But it has some problems. There is a lot of fake projects maximum posted by Indians. Freelancer should take care of it. As well as there is another problem "Reverse". After job completion the given payment by client has been reversed. I think it should be solved. Others are good to me. Thanks Freelancer to provide us a great opportunity to work with you.

Date of experience: August 3, 2017
Bangladesh
1 review
0 helpful votes
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Withdraw problem
August 4, 2017

I had the pleasure of receiving support from Jake S., and I must say he was extremely helpful and professional. He listened carefully to my concerns, I really appreciate his support and highly recommend him as a valuable member of the freelancer support team!

Date of experience: August 3, 2017
India
1 review
0 helpful votes
Follow SanjitKumar P.
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My association with Freelancer is approximately 4 years long. Freelancer is a great platform for those looking forward to utilize their talent and earn income.

I get most of my projects through Freelancer and this platform is helping me give shape to my dreams.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Amazing experience
August 4, 2017

I got amazing experience while getting preferred freelancer badge. It really made me so profit and gained so many long term clients. Thanks Freelancer.com for such amazing experience here.

Date of experience: August 3, 2017
Romania
1 review
0 helpful votes
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Freelancer Staff Interaction
August 4, 2017

Macall C. Has provided me with information about becoming a Verified freelancer, detaling the benefits and explaing the verification process. Very nice and informative interaction as always.

Date of experience: August 3, 2017
Indonesia
1 review
0 helpful votes
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Great person
August 4, 2017

Nice talk, No hesitant and such a great person than others. In other word "YOU ARE DOING SUCH A GREAT JOB "

Date of experience: August 3, 2017
South Africa
1 review
0 helpful votes
Follow Charl D.
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I have been a Freelancer for the past 4 years. If you have above good sought after skills, are prepared to put in effort and is not after a quick financial solution, this platform can provide you, after time, with a good income flow.
Like any crowd sourcing website, you have to learn that there are "employers" who are not what they seem and can frustrate you and waste your time. You need to be able to identify those as good as you can and avoid them.
Can Freelancer.com improve? Which employer can not? It will help if they add some verification (event just email verification) for employers, prior to allow them to post projects.
Overall, Freelancer.com has helpful staff and their system do support and report hard working contributors. To a great extent, it is up to you to make it work.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Great facility
August 5, 2017

Enjoying a great facility to bid early or sometimes bid first. Helps me to impress employer early with few bids or no bids for the project.

Date of experience: August 3, 2017
Pakistan
2 reviews
0 helpful votes
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Dispute resolution help
August 4, 2017

Freelancer support desk is very active to timely aware and support writers regarding better way to resolve disputes.

Date of experience: August 3, 2017
Turkiye
1 review
0 helpful votes
Follow Wael I.
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I like work during Freelancer, high profit, many clients see your work and big companies

Also help you to make teams to make different projects

Date of experience: August 3, 2017
India
1 review
0 helpful votes
Follow Vishal N.
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Quick and helpful
August 4, 2017

It was very good experience with support. They are quick and guided well with good knowledge about the process.

Date of experience: August 3, 2017
Hitesh B.
India
1 review
0 helpful votes
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The site is great, but I always face issues when employer are unable to release milestone. Sometime they end up having duplicate milestone.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
Follow Saad M.
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Freelancer has been a great source of income for me! I love the way it works and I have never had any problems with it.

It provides me a great platform to interact with my clients and get them to pay on the lowest website commission anywhere over the internet.

Furthermore, it saves you a lot of trouble from by keeping some checks on fraudulent clients and gives you the best clients from the world.

I would refer freelancer.com to anyone who is entering into this world of freelancers.

Best of Luck
Saad

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Good support! Sandra was great
August 4, 2017

Sandra was a great help! Keep it up... Thanks for the assistance. Hope to get authentic projects going further.

Date of experience: August 3, 2017
Colombia
1 review
0 helpful votes
Follow Daniel P.
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I've worked almost 9 years on Freelancer.com and can really say that their team and professionals are very capable of solving any issue or doubt in a prompt manner. The website is tryly a life-changing experience.

Date of experience: August 3, 2017
Australia
1 review
0 helpful votes
Follow Vina C.
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Milestone refund
August 4, 2017

I have questions about the cancellation of the milestone payment. I don't intend to create 2 milestones. Antoinette B. Was very helpful and friendly. She answered my questions and helped me process a refund.

Date of experience: August 3, 2017
Singapore
1 review
0 helpful votes
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Great experience
August 4, 2017

Freelancer had been a pleasure to work with. The support team has been excellent and the processes smooth.

Date of experience: August 3, 2017
India
1 review
1 helpful vote
Follow Neha M.
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Excellent experience
August 4, 2017

It's really amazing to work with Freelancer and their team. Very supportive and there are many projects to choose from. Thank you!

Date of experience: August 3, 2017
Viet Nam
1 review
0 helpful votes
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Changed my Life
August 4, 2017

As an Indian, I almost felt constrained by my domestic boundaries as far as work and pay were concerned. However, Freelancer has helped me transcend that boundary and has helped me work with people from around the world and be paid what I know I deserve for my work on an internal scale.

Date of experience: August 3, 2017