business logo of Freelancer

FreelancerReviews 19,941

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Max E.
Unfollow Max E.
Share Review
Report Review

Great customer service
September 23, 2017

Good service. I appreciate the quick respond and the help that I received. It was quick and exactly what I was looking for.

Date of experience: September 22, 2017
Hong Kong
1 review
0 helpful votes
Follow edward k.
Unfollow edward k.
Share Review
Report Review

Great efficiency
September 23, 2017

Thanks for the help. Mark did great help to my request of refunding moeny from the account. He has done it with great paciency and good attitude.

Date of experience: September 22, 2017
New York
1 review
0 helpful votes
Follow educred F.
Unfollow educred F.
Share Review
Report Review

Oboarding Design
September 23, 2017

For a first time user, Freelancer.com set me up to succeed... the process was intuitive, the stafff helpful and the freelancers qualified, quick and communicative. Great experience! Thank you!

Date of experience: September 22, 2017
Oregon
1 review
0 helpful votes
Follow Adam R.
Unfollow Adam R.
Share Review
Report Review

Great Experience for Graphic Design
September 23, 2017

I had a brochure designed and they did a great job! Also, we used the Urgent and Recruiter options which was really good since this was the first time for us. The brochure was nice and the designer made some last minute changes.

Date of experience: September 22, 2017
India
1 review
0 helpful votes
Follow Shital V.
Unfollow Shital V.
Share Review
Report Review

Thank you Freelancer
September 22, 2017

Freelancer is a great site to work as a freelancer, we easily get connected with the employers from all over the world so. Its a nice platform you are providing to us. So i am very thankful to Freelancer site to show me opportunities.

I recently started with this site, but i do have experience of getafreelancer.com the previous site. When there was no membership plan. I was allowed free biding, only project fees was taken by the site. So if you do something with reducing the membership fees that will be great help to new freelancers. As half of the bids gets wasted on project just posted for marketing, lounching Apps and to increase someones website traffic. So i am requesting you to look into that.

Thank you

Date of experience: September 22, 2017
Virginia
1 review
0 helpful votes
Follow ozkan c.
Unfollow ozkan c.
Share Review
Report Review

Logo design
September 22, 2017

I really liked it however the designers can get images off the internet. Images that are not original and you can never really know because that's not your job. I had one designer actually go through others work and warn me which I appreciated by not everyone might not be this lucky. And the designers should be encouraged to come up with original designs. Over all a great experience. Thank you.

Date of experience: September 21, 2017
Thailand
1 review
0 helpful votes
Follow Somchai U.
Unfollow Somchai U.
Share Review
Report Review

Somchai U. From Thailand
September 22, 2017

You web very good
Only 1 that i think to you improve abit.

That first time for me, it not easy to go to next step
Im good luck of the Freelance teach me.

If not like the Freelance, my job not done.

So, it not bad but not good for new newcomers.

Best regards,
Somchai U.

Date of experience: September 21, 2017
Peru
1 review
0 helpful votes
Follow Miguel R.
Unfollow Miguel R.
Share Review
Report Review

Excelent
September 21, 2017

Many thanks Mark G.! I was very worried because I was wrong in the payment. But they helped me to solve the problem quickly.

Date of experience: September 21, 2017
BA
1 review
0 helpful votes
Follow Amar C.
Unfollow Amar C.
Share Review
Report Review

Good
September 21, 2017

Quick and good support.
Got my issue fixed. But why 100 words. Now i have to fill with such sentences..

Date of experience: September 21, 2017
AE
1 review
0 helpful votes
Follow Dara B.
Unfollow Dara B.
Share Review
Report Review

Excellent service
September 21, 2017

Great service from Mark G, I would highly recommend. He contacted me when he saw a discrepancy with my account and advised.

Date of experience: September 21, 2017
Switzerland
1 review
0 helpful votes
Follow T I.
Unfollow T I.
Share Review
Report Review

Great support
September 21, 2017

Thanks here againg for the support and delete my contest. For in future i have to add "private".

Thank you

Date of experience: September 21, 2017
Bulgaria
1 review
0 helpful votes
Follow Albena P.
Unfollow Albena P.
Share Review
Report Review

Chelsea V.'s Verified Interview with me
September 21, 2017

Chelsea V. is an excellent professional! She is competent and polite. I was glad to be interviewed by Chelsea V.

Date of experience: September 20, 2017
Texas
1 review
0 helpful votes
Follow Jason D.
Unfollow Jason D.
Share Review
Report Review

Credit card refund
September 21, 2017

I put too much money in my account, so they contacted me to see what I wanted to do with it. They immediately after texting me. Thanks

Date of experience: September 20, 2017
Philippines
1 review
0 helpful votes
Follow Albert C.
Unfollow Albert C.
Share Review
Report Review

Paypal Withdrawal Issue
September 20, 2017

Accommodating customer service experience.He/She answered me in all of my queries. I am happy for all your answers.

Date of experience: September 20, 2017
Bangladesh
1 review
0 helpful votes
Follow Saydur R.
Unfollow Saydur R.
Share Review
Report Review

Excellent
September 20, 2017

Great Experience. Just know what i want. Keep it up Have a nice day. Hope we will chat again if any problem faced.

Date of experience: September 20, 2017
Saudi Arabia
1 review
0 helpful votes
Follow Loagn d.
Unfollow Loagn d.
Share Review
Report Review

Excellent
September 20, 2017

A great job with freelance its a very help full support team. I am very happy work with a freelancer as a graphic designer.

Date of experience: September 19, 2017
New York
1 review
0 helpful votes
Follow Brendrick S.
Unfollow Brendrick S.
Share Review
Report Review

Great Customer Service
September 20, 2017

Very positive Kendra Gallienne was very helpful and accommodating. She helped me with my issues and very polite.

Date of experience: September 19, 2017
Florida
2 reviews
0 helpful votes
Follow Jim K.
Unfollow Jim K.
Share Review
Report Review

A job well done.
September 20, 2017

Although I have had experience in dealing with blueprints and plans, this is my first experience with designing and building my own barn/apartment. I came across Freelancer while doing an internet search for an industrial artist to get the project started. I was amazed at the number of responses I received, and the professional quality of the bids submitted. The staff at Freelancer was also very responsive to issues which arose during the process. I would highly recommend this site and company.

Date of experience: September 19, 2017
Algeria
1 review
0 helpful votes
Follow Moussa H.
Unfollow Moussa H.
Share Review
Report Review

Freelancer method
September 21, 2017

Hi,
In general I like Freelancer and want to continue working in it.
The main problem for me is how the Freelancers and Clients act. For example in contests, the contest helders aren't always present, don't give feedback, don't take freelancers work seriously as it should be when a hard work is put in. It's hard to correct this but I thought it'd be helpful to share it.

Date of experience: September 19, 2017
Pakistan
1 review
0 helpful votes
Follow mohsin A.
Unfollow mohsin A.
Share Review
Report Review

First work
September 22, 2017

I have open a new account in freelancer from last month but still not get any work. So help me how i get work. And what method should i adopt for

Date of experience: September 19, 2017