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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
315
value
274
shipping
181
returns
208
quality
278
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Very nice support
November 20, 2017

He is nice. He have a mind to understand my feelings and what I said.
A++ rating.
All other freelancers hesitated to help me. He atleast saves 2k-3k INR for me.

Date of experience: November 19, 2017
California
1 review
0 helpful votes
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Accidental sponsor
November 20, 2017

Being on the freelancer platform for a while one would think I know the menus and options generally well. Well. Turns out I was a bit too trigger happy today and accidentally invoked an option that cost a few dollars. Whilst it wasn't my intention to invoke that option, I was skeptical about the support I would get from help desk. Needless to say I was pleasantly surprised by the support I got. However. I have to ask freelancer to implement a confirmation dialog for each financial transaction.

Date of experience: November 19, 2017
Oklahoma
1 review
1 helpful vote
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Good help
November 20, 2017

They were fast and helpful! They were quick to find my issue and give me info as well as reverse my mistake.

Date of experience: November 19, 2017
Canada
1 review
3 helpful votes
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Awful!
November 22, 2017

I don't know where to start...

If you want to be scammed and throw thousands down the drain then sure, Freelancer is the perfect site for you. If you want quality of service, completed projects, helpful support and a run for your money then look elsewhere. Upwork will likely be good, going to give them a try myself after recently being scammed for 4.5K!

Freelancer convinced me to release milestones as I was going to be away for a few days, promised to complete project. I presumed I was safe as the conversation was available for support to see however, I presumed wrong!

This Freelancer has total access to the site (I have none except 'his' login). The Freelancer has delivered a broken site that can't launch as it just wouldn't function. Promised to deliver the perfect site in 2 weeks and was hired by 'Freelancer' so I had total faith and remained kind throughout. He delivered no site in 8 weeks and now isn't responding to fix errors.

DO NOT USE FREELANCER. YOU WILL REGRET IT!

Date of experience: November 19, 2017
TT
1 review
0 helpful votes
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Wonderfull!
November 19, 2017

My request was handled promptly, the employee was able to assist me with my request with little hassle..

Date of experience: November 18, 2017
Michigan
1 review
0 helpful votes
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Excellent support from Santra T
November 19, 2017

She was very patient and helpful. We were unsure on how to process partial payments and she was very helpful.

Date of experience: November 17, 2017
California
1 review
3 helpful votes
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Scam
November 20, 2017

Please read the reviews before signing up with these people. I bid on a job, but I never accepted because I realized I was being scammed, after reading the reviews. So, I logged into my Freelance.com account to close it, but it seems there is a negative balance for which I'm suppose to hit "confirm" so my pay pal account can be charged $61.68. Well, I called Pay Pal and was told it cannot be charged unless I hit confirm. I will close this Freelance.com account as soon as my free trial has expired. Be warned, this is a scam and read the reviews!

Date of experience: November 17, 2017
GB
1 review
0 helpful votes
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Freelancer Review
November 19, 2017

Freelancer.com is the best freelancing site... Their support team always helped me out I would like to say that we had a perfect communication and I got a professional service from her.

Date of experience: November 17, 2017
VE
1 review
1 helpful vote
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Freelancer
November 19, 2017

I contacted the freelancer support team where I was assisted by Kayla B. She helped me with the doubts I had, she was very kind and punctual with the help.

Date of experience: November 17, 2017
India
1 review
0 helpful votes
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I got refunded for the membership automatic activation. They refund me after asking for the same.
Thank You so much the refund.

Date of experience: November 17, 2017
Armenia
1 review
0 helpful votes
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Membership
November 19, 2017

A fast and kind support team! My support operator Stephanie helped me a lot and solved my problem. Thanks to her.

Date of experience: November 17, 2017
India
1 review
0 helpful votes
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I had chat with Charlotte, and she did an amazing by patiently answering all my queries. Overall she was really a help for me to get started, which otherwise i would have struggled.

Date of experience: November 16, 2017
Nigeria
1 review
0 helpful votes
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Excellent CS
November 19, 2017

It was so quick and easy. The representative was professional and even offered to help me.

I want more people like that todo CS.

Date of experience: November 16, 2017
Serbia
1 review
1 helpful vote
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I had a live chat with Kayla B. I would like to say that we had a perfect communication and I got a professional service from her.

Date of experience: November 16, 2017
Pakistan
1 review
0 helpful votes
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It's Great
November 16, 2017

Freelancer.com is the best freelancing site... Their support team always helped me out whenever there is something goes wrong.

Date of experience: November 16, 2017
Norway
1 review
0 helpful votes
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Request Milestone Release Query
November 16, 2017

I have a client that has gone "silent" on my and I am awaiting the release of 180 euro. Reached out to support and Kelvin has emailed the client for me

Date of experience: November 16, 2017
Ireland
1 review
0 helpful votes
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I got a prompt and very professional response from Kayla B in Freelancer. Excellent customer service.

Date of experience: November 16, 2017
RU
1 review
0 helpful votes
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Brenda A.
November 16, 2017

Brenda --! You working so fast and so correct! I really appreciate your help. Have a nice day and good days in work!

Date of experience: November 16, 2017
Pakistan
5 reviews
2 helpful votes
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It never seems to disappoint me... At first you might think that freelancer is stringent and that you cant get through but i think whatever they do is in the best interest of their freelancers both employers and the employees. I think this team has made this platform the best among st the rest. I am very satisfied and happy to be a part of this.

Date of experience: November 15, 2017
Canada
1 review
0 helpful votes
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Payment confusion
November 16, 2017

Was very clear and nice explaining fo my payment confusion
Thank you so much
Its great customer serves ever

Date of experience: November 15, 2017