business logo of Freelancer

FreelancerReviews 19,941

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
315
value
274
shipping
181
returns
208
quality
278
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Viet Nam
1 review
0 helpful votes
Follow Ben P.
Unfollow Ben P.
Share Review
Report Review

"Very good support"
November 27, 2017

I had some questions for identification, but I could understand easily by her help. She was very kind. If you have any questions, please chat her. She will tell you everything.

Date of experience: November 27, 2017
Bangladesh
1 review
1 helpful vote
Follow mojammel m.
Unfollow mojammel m.
Share Review
Report Review

Great freelancer.
November 29, 2017

It was communication so less. I have already complete the handover file & this project closed. But, I don; t get my price.

Date of experience: November 26, 2017
Japan
1 review
0 helpful votes
Follow Lidan H.
Unfollow Lidan H.
Share Review
Report Review

I was having a seriously problem with my project, i released the milestone by mistake, thought i lost the money forever, but i didnot, Kayla B was there and helping me step by step, no matter how i saw some hope. Kayla is really helpful. Thank you very much

Date of experience: November 26, 2017
Canada
1 review
0 helpful votes
Follow Tracey S.
Unfollow Tracey S.
Share Review
Report Review

Very helpful
November 27, 2017

Josie G was very helpful and took the time to email my employer on my behalf to mark the project complete.

Date of experience: November 26, 2017
Israel
1 review
0 helpful votes
Follow Ilan T.
Unfollow Ilan T.
Share Review
Report Review

Refund money
November 26, 2017

Brenda was help me for my isui to refund my money, i just tell to she my history about trying for service

Date of experience: November 26, 2017
Thailand
1 review
0 helpful votes
Follow Tanadol P.
Unfollow Tanadol P.
Share Review
Report Review

Was asked for help a couple times but keep disconnect, finally i can make it done by Katie. I can do it easily by her guide

Date of experience: November 26, 2017
Sri Lanka
1 review
0 helpful votes
Follow Buddhika L.
Unfollow Buddhika L.
Share Review
Report Review

Freelancer Support
November 26, 2017

I had to contact Support for some reason, and I only had to wait a minute till an agent response.

Here name was Brenda, and my problem was solved within 5 minutes.

Keep up the good works, thanks.

Date of experience: November 26, 2017
Italy
1 review
3 helpful votes
Follow Aurora M.
Unfollow Aurora M.
Share Review
Report Review

Partner in crime
November 28, 2017

My first experience will be the last one. After completing a project and sending the final files, the client disappeared without paying. I immediately reported this to Freelancer and Paypal support, hoping at least to recover a 41 eur fee, but instead of helping me, they limited my profile, intimating me to withdraw the paypal contention and preventing me to display the user messages. Based on what they answered, I should ask the employer to cancel the project (although I have completed it for a value of 380 euros), wait 28 days for an answer, and only then I could ask for a refund, which however have to be evaluated by the staff.
I advise you to stay away from this site, they protect the dishonest and give no guarantee to those who enroll because they need to work. I'm going to report them to the postal police.

Date of experience: November 25, 2017
India
1 review
15 helpful votes
Follow Sourabh A.
Unfollow Sourabh A.
Share Review
Report Review

Thanks for great help. I think I asked a million questions and took about an hour of Charlotte B. For my issues but he is a pro and helped a lot. Thanks again. Please take care of such employees of yours, he is one of the best employees you have. I appreciate his work and professionalism a lot. Totally recommended.:)

I also want to give a short feedback regarding the corporate membership account below and it will be great if you can forward to the relevant team for review for changes in the plan.

"I think while applying for corporate account, creating a new account for the same is not a great idea, it creates lot of confusion and has some bugs like there will be two URLs and two usernames for each account i. E. corporate and personal and the major blunder is when someone want to get the corporate back to personal account, then freelancer.com will ask to end one of the two personal accounts which a user never wanted to have two accounts. So its like you are deliberately asking to get two accounts in the beginning of this program and then in the end, you are asking to shut down your oe of the two (grown up) accounts. This should not be so complicated. You should directly have options to make personal and corporate account option and if a user is not happy with either of the options, you should give the option to convert it into other way round. That is the simple and best idea which will also help freelancer.com to get more people interested in corporate account. I look forward to get a reply from your people regarding the same. Thanks."

Date of experience: November 25, 2017
India
1 review
2 helpful votes
Follow cayash c.
Unfollow cayash c.
Share Review
Report Review

Worst site
November 28, 2017

They just want money from you, nothing else.
Never go for it. There are lot of bugs as well.

This platform need some tool to detect employer confidentiality to damage control freelancer payments.

Date of experience: November 24, 2017
Mexico
1 review
0 helpful votes
Follow Christian B.
Unfollow Christian B.
Share Review
Report Review

I had a simple account information issue which was handled very quickly but also respobily, i felt that my account would be safe in case an issue presented again.

Date of experience: November 24, 2017
Colorado
2 reviews
1 helpful vote
Follow sabrina r.
Unfollow sabrina r.
Share Review
Report Review

. Great place for finding some work and or entering contests for extra money. Competition is fierce.
Help desk has been very helpful.
The only thing I can say bad about Freelancers is they take to much of the freelancers money and or winnings.

Date of experience: November 24, 2017
Indonesia
1 review
0 helpful votes
Follow Mateus P.
Unfollow Mateus P.
Share Review
Report Review

Great support
November 24, 2017

Great support from Rhian C. As freelancer.com support representative. Nice to talk and great help. Thanks again.

Date of experience: November 24, 2017
Turkiye
1 review
0 helpful votes
Follow Fatih B.
Unfollow Fatih B.
Share Review
Report Review

Saved my contests
November 24, 2017

Supporter was helpful, thanks. He helped me to do what I want. But this 100 character must is not good. Please improve your review page.

Date of experience: November 23, 2017
Argentina
1 review
0 helpful votes
Follow Melina C.
Unfollow Melina C.
Share Review
Report Review

Excellent attention
November 23, 2017

Antionette gave me all the answers to all my questions and they were several so I'm grateful and happy with her.

Date of experience: November 23, 2017
Virginia
1 review
1 helpful vote
Follow Brian M.
Unfollow Brian M.
Share Review
Report Review

Thanks for your help
November 23, 2017

Did what was asked with little issues in doing so. I am only adding these words so I can hit that 100 character limit.

Date of experience: November 23, 2017
Mongolia
1 review
0 helpful votes
Follow shugarsuren b.
Unfollow shugarsuren b.
Share Review
Report Review

Mark G
November 23, 2017

I am new in freelancer and i had a tons of answers about payment. Fortunately Mark G. Helped me a lot. I am very satisfied with his / her services.

Date of experience: November 23, 2017
Serbia
1 review
0 helpful votes
Follow Davor Z.
Unfollow Davor Z.
Share Review
Report Review

The support is superb!
November 23, 2017

Freelancer has the superb support staff. Other platforms can not compare to it. Charlotte B. Is the best user support on Freelancer. I recommend her with all my hearth and mind! She helped me resolve the issue that other could not and i had that issue for almost one moth.

Date of experience: November 23, 2017
India
1 review
0 helpful votes
Follow kasim s.
Unfollow kasim s.
Share Review
Report Review

Very good response
November 23, 2017

Kimberly R. Is very good communicated with me and feelfull got solution of my requirement... i had some problems negative balance!

Date of experience: November 23, 2017
Algeria
1 review
0 helpful votes
Follow Fatima M.
Unfollow Fatima M.
Share Review
Report Review

Great support and explanation
November 23, 2017

New in hiring freelancer, i got one issue, and I found the quick support from the support chat of freelancer.

Date of experience: November 22, 2017