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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

VE
1 review
0 helpful votes
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EXCELENTE!
February 12, 2018

Excelente! Muy amable y rápida, me respondió con exactitud, lo que necesitaba. Muy bueno el servicio de atención.

Date of experience: February 10, 2018
District of Columbia
1 review
0 helpful votes
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Perfect suggestions. Highly advisable
February 11, 2018

I selected the recruiter service to save me some time and effort but really did not expect such spot-on to needs, and very fast suggestion.
The first first freelancer suggested by my recruiter, was the perfect choice and I ended up awarding him the job.
Great service. Thank you

Date of experience: February 10, 2018
Germany
1 review
1 helpful vote
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LOGO CONTEST
February 12, 2018

Very bad customer service... it is taking freelancer over 2 weeks to get back to me with a solution! Great concept. Great designers. Bad freelancer follow up service. Can't award the contest to the winners... the money taken from me might be lost also

Date of experience: February 10, 2018
India
1 review
1 helpful vote
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Awesome support
February 11, 2018

Connected quickly. Also issue taken under proper action. Appreciate the support provided by Katie R. She's the champ!

Date of experience: February 10, 2018
India
1 review
0 helpful votes
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Nice Assistance "Katie"
February 11, 2018

I am new to freelancer. I was finding a little bit difficulty in using freelancer to post a project. Your good assistance guided me through and cleared my doubts.

Thanks Katie

Date of experience: February 10, 2018
Greece
1 review
0 helpful votes
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Fast Support
February 11, 2018

Very fast support every time i ask for it. Very good idea connecting people from everywhere in the world for business.

Date of experience: February 10, 2018
India
1 review
0 helpful votes
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Data entry
February 11, 2018

I highly appreciate as the chat with Erwin C. Was very much helpful.

(As the client was demanding to pay them the other way)

Date of experience: February 9, 2018
India
1 review
0 helpful votes
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Katie R assist me in best way
February 11, 2018

It was great to talk. She cleared all my doubts. Thanks her for her assistance.
Her communication was good i understand it well.

Date of experience: February 9, 2018
Pakistan
1 review
0 helpful votes
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I am really impressed.
February 9, 2018

I was worried about the project fees which i lost because of this fake project. Benda really helped me out real quick. I am really satisfied.

Date of experience: February 9, 2018
Brazil
1 review
0 helpful votes
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The Support is great!
February 8, 2018

The support helped me a lot! I'm very happy with all of it and how it went. Thank you so much! Goodbye!

Date of experience: February 8, 2018
VE
1 review
0 helpful votes
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Feedback error
February 8, 2018

My problem was solved in a matter of minutes, the team is excellently qualified, they are kind, patient and useful.

Date of experience: February 8, 2018
India
1 review
1 helpful vote
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We had great support experience from Freelancer support personal Kimberly R. It is not the first time we talked to Kimberly. This was the second time and we got tremendous help at both the instance with accurate and to the point information.

Date of experience: February 8, 2018
Algeria
1 review
0 helpful votes
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Excellentsupport team
February 8, 2018

The support team in www.freelancer.com was excellent and helped me in several times and quickly. Tanke you

Date of experience: February 8, 2018
Tunisia
1 review
0 helpful votes
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Greate support
February 8, 2018

The agent provide me with necessary links to solve my questions and easy to understand english all thanks to brenda :)

Date of experience: February 8, 2018
Mexico
1 review
0 helpful votes
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I went for freelancer support because in the past I had tried to update my email address on my account, but I was unable because this option appeared disabled. Kayla helped by renabling that feature for me. She was kind for following up on the details that led me to wanting to have this email updated.
THANKS!

Date of experience: February 8, 2018
VE
1 review
0 helpful votes
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Always attentive
February 8, 2018

Always attentive, look for the best way to solve problems, excellent support and untimely attention!

Date of experience: February 8, 2018
Egypt
1 review
0 helpful votes
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Thanks A lot
February 8, 2018

Thanks a lot for Barry for helping my with my problem in the web and he answered me very fast. Regards
Mona

Date of experience: February 8, 2018
Ukraine
1 review
0 helpful votes
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Good support
February 8, 2018

Very good support. She answered all questions, that I was need and it was fast and easy.
Very good support. She answered all questions, that I was need and it was fast and easy.

Date of experience: February 8, 2018
India
1 review
0 helpful votes
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Quick support and issue resolved
February 8, 2018

The support team was quick in response and resolved my issue. I liked the service and thank the support team for resolving my issue

Date of experience: February 7, 2018
Philippines
1 review
0 helpful votes
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Great customer service
February 8, 2018

Very prompt response and very helpful in solving the issue, was able to assist and troubleshoot the problem

Date of experience: February 7, 2018