business logo of Freelancer

Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,049 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,105
value
962
shipping
658
returns
744
quality
969
This company responds to reviews on average within 2 days
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star
Viet Nam
1 review
0 helpful votes
Follow Thuy C.
Unfollow Thuy C.
Send Message
Share Review
Report Review

Support about memeberhip
June 11, 2019

I have problem abour membership, and they refund for me as courtesy. Thank Jennifer M for help me process my problem

Date of experience: June 10, 2019
India
1 review
1 helpful vote
Follow Santosh K.
Unfollow Santosh K.
Send Message
Share Review
Report Review

Good
December 29, 2017

I feel the chat session between me and Kayla B would help me very much for doing projects. Thanks Kayla B

Date of experience: December 27, 2017
Bangladesh
1 review
0 helpful votes
Follow Moshiur G.
Unfollow Moshiur G.
Send Message
Share Review
Report Review

Verification Process
October 28, 2021

Macall is an awesome person to communicate, who is ready to help you with lots of helpful information with care :)

Date of experience: October 28, 2021
Pakistan
1 review
0 helpful votes
Follow Anoshia X.
Unfollow Anoshia X.
Send Message
Share Review
Report Review

Great Service
November 10, 2021

Great Service! I did not know about the verified freelancer process, Macall introduced and explained the process and benefits very well.

Date of experience: November 10, 2021
Australia
1 review
0 helpful votes
Follow Michael R.
Unfollow Michael R.
Send Message
Share Review
Report Review

After a bad experience with a poor freelancer, the company quickly arranged a refund and settled the matter. Excellent service represenative!

Date of experience: June 28, 2020
India
1 review
0 helpful votes
Follow chandrashekhar K.
Unfollow chandrashekhar K.
Send Message
Share Review
Report Review

The interview was nicely conducted with all genuine quetions. The guidance and support was quick and nice. I Really Appreciate it.

Date of experience: September 14, 2022
India
1 review
0 helpful votes
Follow rahul Z.
Unfollow rahul Z.
Send Message
Share Review
Report Review

It was great to have a chat with Macall, the conversation was very useful.

Thanks, Macall for the Time and Patience.

Date of experience: July 22, 2021
Thailand
1 review
0 helpful votes
Follow Pauline E.
Unfollow Pauline E.
Send Message
Share Review
Report Review

Helpful advice at Freelancer.com
December 19, 2018

Kayla B. From Freelancer was very helpful and polite, and helped me solve my problem. She guided my through the process and sent me a helpful link.

Date of experience: December 19, 2018
India
1 review
0 helpful votes
Follow Kashif A.
Unfollow Kashif A.
Send Message
Share Review
Report Review

Issues with Membership upgrade
April 24, 2018

The additional bids were not added, thanks to the representative Kayla B, the Issue got resolved in no time.
5 Stars to Kayla B.
Keep it up...

Date of experience: April 24, 2018
Egypt
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Send Message
Share Review
Report Review

Copyright issue
March 8, 2020

I had a problem in copyright and wasn't sure about it and I was lucky that I got Janine P. She was absolutely brilliant and really kind!

Date of experience: March 6, 2020
Pakistan
1 review
0 helpful votes
Follow shujaat i.
Unfollow shujaat i.
Send Message
Share Review
Report Review

Excellent Services
February 1, 2018

I had a very series issue with my account and i contact with support agent Katie R. And she helped me alot, Thank you Katie R. :)

Date of experience: January 31, 2018
India
1 review
0 helpful votes
Follow Milan G.
Unfollow Milan G.
Send Message
Share Review
Report Review

Payment Verify
November 22, 2017

My problem is payment verify is one time process or not? In this i confuesd, so i chat now to freelancer and that my problem is solved.

Date of experience: November 21, 2017
Serbia
1 review
1 helpful vote
Follow Ferid S.
Unfollow Ferid S.
Send Message
Share Review
Report Review

I had a live chat with Kayla B. I would like to say that we had a perfect communication and I got a professional service from her.

Date of experience: November 16, 2017
Philippines
1 review
0 helpful votes
Follow Franiel J.
Unfollow Franiel J.
Send Message
Share Review
Report Review

Kayla B. Helped me with my concern. Superb.
July 30, 2018

Kayla B. Helped me with my simple problem. She was considerate, and all information she gave was direct and clear. Thank you for your time, Kayla B.!

Date of experience: July 30, 2018
Kenya
1 review
0 helpful votes
Follow Moses E.
Unfollow Moses E.
Send Message
Share Review
Report Review

Mr kurui
October 22, 2019

I was satisfied with the response I was given by Michelle A. For days I had a problem with Identity verification.

Date of experience: October 20, 2019
Malaysia
1 review
0 helpful votes
Follow Shu Sian G.
Unfollow Shu Sian G.
Send Message
Share Review
Report Review

Cancellation on a project
November 26, 2021

Cristel is helpful to help my client and me to cancel a project as the client's fabricator is able to assist to rebuild the part for him.

Date of experience: November 26, 2021
Ghana
1 review
0 helpful votes
Follow Benjamin Y.
Unfollow Benjamin Y.
Send Message
Share Review
Report Review

Great Service and Support
November 7, 2023

I have enjoyed using your services and your support staff Charis was very helpful. Thanks very much.

Date of experience: November 7, 2023
1 review
0 helpful votes
Follow Huang N.
Unfollow Huang N.
Send Message
Share Review
Report Review

Project Manager Help
December 10, 2018

Adeline is very kind freelancer stuff team member.
He helped me about my project complete issue and he is very kind.
Highly recommend him!

Date of experience: December 10, 2018
India
1 review
0 helpful votes
Follow shruthi h.
Unfollow shruthi h.
Send Message
Share Review
Report Review

Great help - Kayla B
March 23, 2018

Hi all "Kayla B" has been of great help this morning, i was charged incorrect for a project and she was of great help

Date of experience: March 22, 2018
Pakistan
1 review
0 helpful votes
Follow Nusrat I.
Unfollow Nusrat I.
Send Message
Share Review
Report Review

Employer bad language
October 10, 2020

I connect chat with freelancer and freelancer support give me fast responce and action on my problem freelancer support is very Good
Thank you

Date of experience: October 10, 2020