Freelancer has a rating of 4.7 stars from 19,046 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
It is really hight quality, they have faster assistance. I recommended to everyone. It is useful website
Mason.
Kayla B is an amazing person and very helpful. Thanks for the support and the refund. Nice chatting.
Kayla B was patient in explaining and providing information on the charges I incurred and she was polite
Jennifer M gave me a great supportand help me in all steps with great information she had.
Freelancer
Thank you for helping me with my problem,
Really apreciate for the fast response, advice, and solving problem
Assistant Japhet was really helpful! Thank you for solving the problem with the membership. The answers were quick.
Charis Y. (Freelancer Support), General Support helped me understand work system of freelancer, will help contacting contest holder.
Darra was super kind and helpful. It was realy easy communicating with her. She understood my problem and gave me clear instructions.
Macall C is very great person. I am very impressed with him. He helped me so much. Thank you again so much
I was charged for something I was not aware of and Jacinta U was able to help me resolve it. Thank you.
Chelsea guided me well on how to to start. Aprreciated. I feel motivated and ready to work on freelancer as full time.
Fast response, but i have to wait for about 24hrs to 48 hours for the changing of Star ratings for my client.
I was really worry about a problem that i have with an employeer and i was able to solve all my doubts
My experience was very good. Kayla B was very forthcoming with her responses and clearly knew her way around the support process.
I was working on Vworker.com, and we never had any problem. They had Phone support, email support as well as group discussion support with client. Specially arbitration.
Now when freelancer.com acured vworker then we become in problem. We never worked on freelancer.com.
First thing we found that. They dont have phone support?
What the hell.
Ok. May be their support team is good. Oh dear, there are some Child with lollipop. They even dont read the text. They just copy and paste some text and thats it.
Oh forgot to mention about PROPER DEPARTMENT. I dont know what is that.
My account age is 5 year. Right now they are harassing me with residential address. I sent them several documents, even bank statement. And they still saying its not standard.
I really dont know what to say.
They eat my more than 7000 usd without notify me. They suddenly refund money without notify us. and when we asked for that money. They said to contact with buyer.
Hahah. If buyer get the work and refund the money as well then what is left dear?
Ok. Any buyer can ask for refund even work done. And they will limit your account for that.
And they will say to contact with buyer.
So, here what will happen actually? Buyer tell us that ok ok you no need to refund. Lol...
Of-course they want the fund. And what we have to do? We need to refund it to remove limitation? Great freelancer.
MATT BARRIE is a business man. He dont care about all this. He can sell the site to else for money. But here victim is US/WORKER/FREELANCER
And this is not far way that freelancer staff also going to switch their job soon, when they will become adult:)
There is no solution of this. So lets stop here.
Do something else. Do other marketing to get work. Make your own world.
All the best people.
Customers service people many time back to me,describe situation and very help with solution,ths all!
It was awesome with Kayla B.
She was helped me to refund a balance Mistaken by the project employer... thanks Kayla B.
Awesome support. Kayla B is a good and very fast he solve my problem immediately. Thanks Kayla B for your great support.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Hello Raihan, my name is Marcus and I'm from Freelancer.com. We greatly appreciate your feedback with regard to your experience. I can see that you're upset and I would like to know more about your bad experience with our website so I can do something to fix your issue. I would like to help you and make sure that each of your concerns are properly addressed. Send me an email at marcusc@freelancer.com and I'll take a look at your account to fix the issue. I hope to hear from you.