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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,046 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,105
value
962
shipping
658
returns
744
quality
969
This company responds to reviews on average within 3 days
How would you rate Freelancer?
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Australia
1 review
0 helpful votes
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Fix issues,,, great services
April 11, 2019

It is really hight quality, they have faster assistance. I recommended to everyone. It is useful website

Mason.

Date of experience: April 11, 2019
Bangladesh
1 review
0 helpful votes
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Amazing support
December 8, 2017

Kayla B is an amazing person and very helpful. Thanks for the support and the refund. Nice chatting.

Date of experience: December 8, 2017
Jamaica
1 review
0 helpful votes
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Great customer service
April 8, 2018

Kayla B was patient in explaining and providing information on the charges I incurred and she was polite

Date of experience: April 6, 2018
Viet Nam
1 review
0 helpful votes
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Jennifer M
October 24, 2019

Jennifer M gave me a great supportand help me in all steps with great information she had.
Freelancer

Date of experience: October 21, 2019
Indonesia
1 review
0 helpful votes
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Fast response
July 22, 2021

Thank you for helping me with my problem,
Really apreciate for the fast response, advice, and solving problem

Date of experience: July 22, 2021
RU
1 review
0 helpful votes
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Wonderful assistant!
August 20, 2020

Assistant Japhet was really helpful! Thank you for solving the problem with the membership. The answers were quick.

Date of experience: August 19, 2020
India
1 review
0 helpful votes
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Assistance regarding due payments
October 10, 2023

Charis Y. (Freelancer Support), General Support helped me understand work system of freelancer, will help contacting contest holder.

Date of experience: October 10, 2023
Serbia
1 review
0 helpful votes
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Great help
January 11, 2024

Darra was super kind and helpful. It was realy easy communicating with her. She understood my problem and gave me clear instructions.

Date of experience: January 11, 2024
India
1 review
0 helpful votes
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Review for Macall
August 5, 2021

Macall C is very great person. I am very impressed with him. He helped me so much. Thank you again so much

Date of experience: August 5, 2021
Philippines
1 review
0 helpful votes
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Quick and easy resolution
January 12, 2022

I was charged for something I was not aware of and Jacinta U was able to help me resolve it. Thank you.

Date of experience: January 12, 2022
BA
1 review
0 helpful votes
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Awesome
August 4, 2017

This is an awesome experiance! I would've recommend to everyone to try this type of work. Perfect platform, one of the best!

Date of experience: August 3, 2017
AE
1 review
0 helpful votes
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Chelsea guided me well on how to to start
July 28, 2022

Chelsea guided me well on how to to start. Aprreciated. I feel motivated and ready to work on freelancer as full time.

Date of experience: July 28, 2022
Philippines
1 review
0 helpful votes
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Fast response, but i have to wait for about 24hrs to 48 hours for the changing of Star ratings for my client.

Date of experience: August 26, 2018
VE
1 review
0 helpful votes
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Attended concerns
August 28, 2017

I was really worry about a problem that i have with an employeer and i was able to solve all my doubts

Date of experience: August 27, 2017
California
1 review
0 helpful votes
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Fixing a payment issue
August 27, 2018

My experience was very good. Kayla B was very forthcoming with her responses and clearly knew her way around the support process.

Date of experience: August 27, 2018
Bangladesh
1 review
4 helpful votes
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I was working on Vworker.com, and we never had any problem. They had Phone support, email support as well as group discussion support with client. Specially arbitration.

Now when freelancer.com acured vworker then we become in problem. We never worked on freelancer.com.

First thing we found that. They dont have phone support?
What the hell.
Ok. May be their support team is good. Oh dear, there are some Child with lollipop. They even dont read the text. They just copy and paste some text and thats it.
Oh forgot to mention about PROPER DEPARTMENT. I dont know what is that.

My account age is 5 year. Right now they are harassing me with residential address. I sent them several documents, even bank statement. And they still saying its not standard.
I really dont know what to say.

They eat my more than 7000 usd without notify me. They suddenly refund money without notify us. and when we asked for that money. They said to contact with buyer.
Hahah. If buyer get the work and refund the money as well then what is left dear?

Ok. Any buyer can ask for refund even work done. And they will limit your account for that.
And they will say to contact with buyer.
So, here what will happen actually? Buyer tell us that ok ok you no need to refund. Lol...
Of-course they want the fund. And what we have to do? We need to refund it to remove limitation? Great freelancer.

MATT BARRIE is a business man. He dont care about all this. He can sell the site to else for money. But here victim is US/WORKER/FREELANCER

And this is not far way that freelancer staff also going to switch their job soon, when they will become adult:)

There is no solution of this. So lets stop here.

Do something else. Do other marketing to get work. Make your own world.

All the best people.

Date of experience: August 14, 2014
Jielyn L. Freelancer Rep
over a year old

Hello Raihan, my name is Marcus and I'm from Freelancer.com. We greatly appreciate your feedback with regard to your experience. I can see that you're upset and I would like to know more about your bad experience with our website so I can do something to fix your issue. I would like to help you and make sure that each of your concerns are properly addressed. Send me an email at marcusc@freelancer.com and I'll take a look at your account to fix the issue. I hope to hear from you.

Turkey
1 review
0 helpful votes
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Account and refund problem solution
March 25, 2024

Customers service people many time back to me,describe situation and very help with solution,ths all!

Date of experience: March 15, 2024
Brazil
1 review
0 helpful votes
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Exellent!
March 26, 2018

Best support i have this year! Thanks for the fast and objectives solutions. Exellent job. No have any error, great, great, great!

Date of experience: March 24, 2018
Bangladesh
1 review
0 helpful votes
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Balance refund
July 1, 2018

It was awesome with Kayla B.
She was helped me to refund a balance Mistaken by the project employer... thanks Kayla B.

Date of experience: June 28, 2018
Bangladesh
1 review
0 helpful votes
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Awesome support
April 12, 2018

Awesome support. Kayla B is a good and very fast he solve my problem immediately. Thanks Kayla B for your great support.

Date of experience: April 12, 2018