Freelancer has a rating of 4.7 stars from 19,036 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
Mishelle went as far as messaging a client to resolve my issue, when my contact had been broken. I am glad to have my problem resolved by her!
Tayla B was very helpful in helping me out on a review where i had skipped a field. She fixed in no time. Very helpful and pleasant service.
Fast understanding quick processing very fast reply too good :)) beyond excellent assistance extreme helpfull
I really have very good experience of support and support agent name was Kayla B. I will like to discuss all my problems with Kayla B in future.
I decided to use freelancer for one project, during which went terribly the user was only able to complete one of the two tasks but insisted for the final milestone payout then got really annoyed he did not get the final payment.
I find the freelancers on the site are conners and beggers the task I gave was two very simple tasks all could be solved with CSS, not really worth the $30 work, many where asking for $50+ to do one line of CSS complaining that the work would be complex and hard, even though the solution was one line.
Freelancer them selves are theives, hidden fees everwhere, you award a freelancer for work, pay us. You release a milestone, pay us. You start challenge, pay us. You delete a project, pay us. all of this is without notice and automatic making you easily lose a lot of money on a single project.
Not worth a single penny and I can assure you after this I will never use my account again lets hope closing an account does not cost anything.
So if you are thinking of using freelancer my suggestion is DON'T you will not get the desired work, reliable freelancer at a cheap cost as promised, it will be undesireable incompleted work with an unreliable and untrustworthy freelancer and will cost you an arm and a leg.
Hope this helps you if you are thinking of using freelancer and it is not just me look at all the other one star reviews on here.
I have got a step by step explanation from Stephanie M, and finally every thing were good, He is good in helping
Thank you very much Benny
He does his work with precision
I've solved my problem
And talk to me very well
Really been wonderful chat with Ms Sabrina G and much helpful for me, thanks a lot for your help and support team.
This is a scam,
Initially they will ask for registration fees,
Then profile verification,
Then interview preparation,
Don't believe and give
Your chat support was very helpful
I chated with Rebecca R. And it helped me out.
It was a good experince i hope you will keep this standard.
It was a good experience with the support team. The person remind me even I forgot the schedule and completed the process ASAP.
IT WAS VERY NICE TALKING TO BRENDA, VERY HELPFUL AND POLITE.
I would really like to appreciate it ithe way brenda assisted and will give 5 star ratings for his kindness and help
Thanks
I have a problem with a freelancer, and Support Team, solve the problem in just 10 minutes. Freelancer Support Team Rocks!
Thanks to Josie G.
Macall he is very gental and understanding he help me in some issues with never boring realy hope all agents like him good treatment and experience
Lou C helped me to be aware about site and escape from Scammers. It was Very useful to me. Especially he replied me immidaitely
I received the help of Kayla B to refund my deposit quickly. Really good experience. I will continue to use Freelancer in the future
Katie is one of staff of Support Desk who was very helpful and too kind so i am very happy. So thank you alot
Yes Joise have help me to solve this issues.
Really great. They have review my issues care fully and give me solution for it.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Hello, Chris. Lara here from Freelancer.com. I regret to learn that your first project on Freelancer.com did not succeed. Please note that there is no charge when you release a Milestone Payment. You may find the full list of fees and charges via this link: https://www.freelancer.com/feesandcharges/
I hope that you still give the site a chance. If you ever need assistance on your next project, do not hesitate to contact our Support Desk or send me an email at larao@freelancer.com. Take care!