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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,029 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,106
value
963
shipping
659
returns
745
quality
970
This company responds to reviews on average within 3 days
How would you rate Freelancer?
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India
1 review
0 helpful votes
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Freelancer.com Support is the best
December 29, 2021

As always, Freelancer.com's support team is on their toes and provides resolution on-time, keep up the good work!

Date of experience: December 29, 2021
India
1 review
2 helpful votes
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Great Support Team
July 19, 2019

I contacted the support team for my dormant account fees and they were very supportive in restoring it.

Thanking you.

Date of experience: July 19, 2019
Indonesia
1 review
0 helpful votes
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Excellent
January 22, 2020

I almost got robbed of from decisive project.
They required a security fee deposit outside freelancer.

Date of experience: January 22, 2020
Malaysia
1 review
0 helpful votes
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Orion A. Review
June 12, 2021

This person was courteous, patient and helped me resolve my issue in a timely manner. Excellent customer service.

Date of experience: June 12, 2021
India
1 review
0 helpful votes
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Thank You
May 24, 2022

I love your service, thanks you so much in helping me change the username on my company profile page.

Date of experience: May 24, 2022
Turkey
1 review
0 helpful votes
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Macy M. Is an amazing agent!
August 1, 2023

I had a problem with automatic renewal of monthly subscription and Macy M. Solved it within few minutes. Thanks!

Date of experience: August 1, 2023
Thailand
1 review
0 helpful votes
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Credit card payment issue
May 24, 2022

Fast response, clear information, problem resolved before further action needed (my own dumb fault).

Date of experience: May 24, 2022
India
1 review
0 helpful votes
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It was really a very good experience with the Freelancer Representative. Helped me and understood my concern at once.

Date of experience: July 2, 2023
India
1 review
0 helpful votes
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Preferred Freelancer Program
June 15, 2023

Jonny is great and communication with him went very smoothly. He helped me upgrade my profile to the Preferred Freelancer Program.

Date of experience: June 15, 2023
Viet Nam
1 review
0 helpful votes
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Great help. 5 stars
August 27, 2021

Very smooth. All my questions are answered right away. Friendly support team members. Really appreciate your service :D

Date of experience: August 27, 2021
India
1 review
0 helpful votes
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Excellent
August 2, 2020

Excellent support from freelancer side. After my complaint you have taken quick action which I really appreciate.

Date of experience: August 2, 2020
Viet Nam
1 review
0 helpful votes
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Best support
December 27, 2021

Hello,
I am very satisfied, in terms of response and support from the freelance customer care side, it satisfies me what was needed.
Thanks you
Ry.

Date of experience: December 27, 2021
Spain
1 review
0 helpful votes
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Thank you!
February 26, 2020

Thank you for helping me with this issue. Now, I know the steps to protect myself from dishonest clients

Date of experience: February 26, 2020
Philippines
1 review
0 helpful votes
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Retracting my projects wayback 2 and 6 years ago
November 24, 2021

Jam P. Efficiently resolved my concerns. She did not made me feel that I am indeed chatting with a human being. Keep up the good work!

Date of experience: November 24, 2021
Sri Lanka
1 review
0 helpful votes
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Good service
January 28, 2020

Replies within 24 hours. Gives solutions. Team is available at any time. I am happy with the service.

Date of experience: January 27, 2020
Bangladesh
1 review
0 helpful votes
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I am happy
June 14, 2023

I happy with this man.
Some support assistant is not helpful but he/she was good.

Thank for unlock my account

Date of experience: June 14, 2023
AE
1 review
0 helpful votes
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Excellent Customer Support Team
March 28, 2021

The staff (Raven B) was very helpful and fast to answer my questions. Great service, please keep it up!

Date of experience: March 28, 2021
Pakistan
1 review
0 helpful votes
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Support
March 21, 2021

I talked to agent about a blackmailing person and he relieved my stress by suggesting good practices.

Date of experience: March 21, 2021
Serbia
1 review
0 helpful votes
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Assistance in the verification process
March 15, 2023

Quick coordination with the relevant team and a successfully resolved verification process. Freelancer.com Support was helpful!

Date of experience: March 15, 2023
India
1 review
0 helpful votes
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Freelancer Verified Interview
August 29, 2023

Interview process with Russell V was very smooth. She explained me all the benefits of Freelancer Verified.

Date of experience: August 29, 2023