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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,106
value
963
shipping
659
returns
745
quality
970
This company responds to reviews on average within 3 days
How would you rate Freelancer?
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GB
1 review
0 helpful votes
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Crystal assistance
August 17, 2017

Very professional, answered all my issues thoroughly and resolved all questions I had. I left the conversation much happier than when I started.

Date of experience: August 17, 2017
Turkey
1 review
0 helpful votes
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Best support i have ever talk to
September 13, 2022

Javier was super kind and answered all my questions super detailed. I got help even more then i needed. I am so thankful.

Date of experience: September 13, 2022
Kenya
1 review
0 helpful votes
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Credit card authentication
January 22, 2019

Excellent. The customer support is the best. Polite keen and ready to help and i have really enjoyed the interacting with TROY. C

Date of experience: January 21, 2019
California
1 review
0 helpful votes
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Free trial money back
August 25, 2017

Sandra solved my problem effectively. I was charged $30 the first day of service and Sandra refunded the money back into my account.

Date of experience: August 24, 2017
Argentina
1 review
0 helpful votes
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Oscar's great attention
December 15, 2019

Very good attention, I was guided by an important question about uploading files for the client before. Very friendly and very good treatment.

Date of experience: December 13, 2019
Georgia
1 review
0 helpful votes
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"Judith J was awesome"
September 3, 2019

Judith j is very nice and he has a very good customer support. He solved my project cancellation issues in a experienced manner.

Date of experience: August 29, 2019
Argentina
1 review
0 helpful votes
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Give Kevin R. A raise!
January 20, 2023

Kevin R.'s support was exceptional. Our chat was cordial, concise and to the point making my issue easy to resolve. Thank you Kevin!

Date of experience: January 20, 2023
Spain
1 review
0 helpful votes
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Fixed project fee
April 30, 2020

Nice experience. He solved my doubts about charging the fixed rate per project that I am charged before the end of the project.

Date of experience: April 30, 2020
Indonesia
1 review
0 helpful votes
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Very clear
May 28, 2018

Very fast responsive and clear.
Your information is very helpful thank you very much.

The staff's name that helped me is Josie G.

Date of experience: May 28, 2018
India
1 review
0 helpful votes
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Very streamlined and smooth process
October 13, 2021

The experience was wonderful. It took just few hours for the complete process and the verifier was really helpful to answer my doubts.

Date of experience: October 13, 2021
Bangladesh
1 review
0 helpful votes
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I have got real help from Rayana E. I've got my answer to what I looking for. Now I can work without tension.

Date of experience: November 13, 2019
Romania
1 review
0 helpful votes
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Site support is a disaster
May 10, 2021

As a freelancer, the site never guarantees payment, the only chance is to rely on the clients integrity, which is not always guaranteed

Date of experience: April 10, 2021
Pakistan
1 review
0 helpful votes
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Bids issue
September 14, 2022

I would be happy to talk with Maine M. It was kind of me. It help me to get my bids complete. Thanks

Date of experience: September 14, 2022
Brazil
1 review
0 helpful votes
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Was very fast in attendance. I was very pleased. Thanks Crystal N. And freelancer for your support... I would like to congratulate all

Date of experience: January 20, 2018
India
1 review
0 helpful votes
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Nice service...
Very well welcoming and helpful advise. She was very helpful for me. She solves every single problem just in few minutes.

Date of experience: January 21, 2018
Pakistan
1 review
0 helpful votes
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Professional staff
August 27, 2023

Thank you so much Dom you are so professional nice to talk with him he resolve my issue very professional way thanks again

Date of experience: August 27, 2023
Kazakhstan
1 review
0 helpful votes
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Kayla B. Is a super-star support team member
November 14, 2018

She was patient
She made everything easy to comprehend
She solved my issue (which is very uncommon to freelancer.com) in a few minutes.

Date of experience: November 12, 2018
India
1 review
0 helpful votes
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Quick support by Eric
July 5, 2018

I lost my bids after upgrade my membership to premier. With the help of Eric all bids are retrieved quickly. Thanks Eric.! :)

Date of experience: July 3, 2018
Colorado
1 review
0 helpful votes
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Very good!
May 7, 2019

I have a bug on bid count.
However, I have fixed that soon over chat.
He's very kind for freelancer.
Thanks a lot.

Date of experience: May 7, 2019
California
1 review
0 helpful votes
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My concern resolved
November 11, 2018

Josie G. Is a good assistance, Highly recommended.
Very kind.
My concern is resolved. I thank for support team and Josie G.
Thanks.

Date of experience: November 7, 2018