Overview
Freelancer has a rating of 4.7 stars from 19,036 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
Thanks for all freelancer teamwork for their support, to all clients, many thanks, my life was changed too much with this web site
The approach was to solve the issue rather than discussing it. The guy solved the issues quickly and i highly appreciate his help.
It's very helpful for me.
Great and quick support.
They solve your problem as soon as they can!
Thank You Freelancer.com support team!
I was interviewed by Russell V. It was a great experience... very kind, and easy to understand. Very patient and helpful. Thank you!
It was a great experience with Russell V. He asked all about my experience and share all the benefits of the verified badge.
My issue was attended to in a fairly reasonable time, although the response time can be faster. Overall, it was a good experience.
They are really very helpful. They always response quickly. And always give importance to the sellers. Thank you very much Freelancer support team.
I did get very good support from Javier.
I really happy to chat with him for my account's issue.
Really good supporter.
Thanks.
It was a pleasant experience. The support staff was very cooperative at each step, guided me through the process, and explained the issue.
Maine was an amazing agent. She was indeed help and friendly over the chat. She knew my problem and resolved it in minutes.
I was very pleased with the support chat experience. The representative was knowledgeable, and friendly and provided a quick resolution to my issue.
Very great experience to talk with the team. Help me to each and every steps to get my verified badge on the profile.
Javier was super kind and answered all my questions super detailed. I got help even more then i needed. I am so thankful.
Hi, nice to talk to you, you listened to me and tried to solve it, thank you very much for giving me time, I hope it will be solved again sometime.
He has helped me very well, I have benefited a lot, I hope he will go further in the future. Thanks
Freelancer develop example of platform for collaboration as should be! Not only help people to work together but as well support take care of users.
This model of working should be an example for others.
My account is about to be suspended, and my US$450 will soon disappear. Not much for some, but I am living in a third world country and the 450 dollars will help me to live for one full month and two weeks. They asked for account verification, which included the kind of photo you see in criminals profile. Then they asked for documents I did not have. The time limit to submit these is 45 days.
I asked for options. The delay for answer a simple email was up to ONE MONTH. So, I had 15 days or less to submit something. Since I am unemployed and living with my parents, one peson in support told me "you can submit a utility bill even if it is not under your name provided that you submit a proof of relation to the recipient of that utility bill".
Then, the told me in the website these kind of documents were invalid.
I had suffered sexual harrasment due a false project I was invited. When discussing the details, I was told I should have a sex-camchat with the employer. I said no and I informed helpdesk. The told me they will take care of it. Result? The poject was still here, open, and my static of always in tima was ruined. It was not the noly one of this kind of project i was invited, alwas with the same result: "Oh, yes, we will do something" and then, nothing.
Telling this is sadistic is a little too soft for what I am feeling now.
If you want to be robbed and sexually harrassed, this is your website.
Josie G helped me with my problem and she also gave me some tips and told me how I should go to work in the future. She really helped me a lot.
God you guys helped me out as I was so much in trouble but got immediate response and helped me out in a quick manner glad who guys help me over here
It was a nice session, I did not expect to face questions about my skills but It is brought to my mind that the verified freelancer is worst it
She/ HE was very professional and patiently answered all my concerns. I understood all the things that was explained to me and thereby i am thankful
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Laura. This is Lara and I'm from Freelancer.com. I am sorry to learn about this. Please email me at larao@freelancer.com with the project ID and I will personally look into it. As for your account status, kindly refer to ticket ID GGA-208-26454 for updates. Thank you and I will be waiting for your email.