Freelancer has a rating of 4.7 stars from 19,047 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
The interviewer was real cool and was very patient and he heard all my concerns. Got myself verified too
Stephanie M. Help me quickly, and very helpful person. She is totally helpful and perfect for customer support issues.
Carmen was really quick and to the point in helping me solve my concerns. I really appreciate the support.
Understood the task and met the expectations. Slightly delayed responses but I am okay as the resolution was provided.
The people of support team helped me to close my account.
I fully appreciate their kind support for me.
Freelancer assistant Willard C help me very well to handle the dispute resolve. Thanks to him & also freelancer.
Chelsea was super nice, the call went pretty smoothly and all questions were professional and related to the topic
Mr. Kelvin is a great communicator and guide. He had taken my interview and provide great guidance for future.
I encountered a problem in using Freelancer, and Eileen explained to me, and helped me. She's really nice. Thanks
The kind of support I get from being a freelancer is unparalleled. I am very satisfied with their support.
Best Freelancing Site.
All is available here and easy here but only withdrawal method in Bangladesh is very hard.
Freelancer is my favorite platform to work online with great team and support. Freelancer is the best in business.
Carmen A, help me a lot with all the issues I got with freelance web page, but she helps me and makes all my issues to be solved really thanks!
It was very good experience with support. They are quick and guided well with good knowledge about the process.
Noah is a great freelancer staff which has great communication and coordination skills, i admire his understanding and co-operation.
They are criminals. They stole my money and tech support says its for your good! Warning criminals. Stay away!
Very swift and quick.
Thank you for making my first experience a fantastic experience.
Have a good day Hayley.
They kindly answered my question and gave me the solution to the problem that affected me. I recommend them
I was relieved, and my problem was solved. I suggest that this agent's performance is considered being highly satisfactory.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Hi Eugeney,
This is Mandy from Freelancer.com. It appears that you had some issues with the funds in your account. We would like to look into this and help you if possible.
Please send an email to support@freelancer.com with your username and the details of your concern. Also, please indicate that the ticket is for me so I can personally assist you with this.
Thanks,
Mandy