Freelancer has a rating of 4.7 stars from 19,047 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
Josie G. Was really helpful and got me fixed a wire transfer issue! Thank him and thank freelancer.com too.
Antoinette B. Was helpful not only in explaining what i needed to do in order to extend my contest but also sent me to the links to hire my designer.
Very helpful and informative. Assisted all that I needed and was really nice. Glad I had a good conversation.
Support staff Byron C. Helped me with an issue that I was having, Freelancer support always amuses me. :)
She helped me figuring out about the payment methods. An employer asked me to create an account on Neteller.
It was a pleasure to communicate and person in support is very very polite, calm and helpful, understand situation.
I have got excellent support form support team. They resolved my issue with in minutes. Thanks for your support.
Wonderful Assistance with my Express withdrawal challenge. I was completely
Satisfied with the response and understanding of my problem.
My complaints were appropriately addressed, and if not addressed, they would relay to the necessary team to address them.
During whole chat your support have been very much active I really
Appreciate your humble support & reinstated service.
Customer Service Rep was very professional and helped with the matter at hand. Was a pleasure to deal with.
He was Very Helpful to me. He keeps calm & Answered my all questions.
Very supportive guy. Best Support
She refunded my account which i was grateful for. Very polite and courteous and handled very well. Great service.
It was very responsive and easy smooth conversation experience ever. Thanks, Antoinette B. It was nice talking to you.
Project was awarded very smoothly in minutes. Helped out very much since this was my first experience on Freelance
Happy to listen to all the opportunities for verified freelancers. Will take a look when I get the money.
They deducted money without my permission. The support team is not answering. Very bad experience... They are not reliable...
I am very thankful for this. You are great. You motivate me to work on this platform, I lost all hope when i talk on live chat. Thanks a lot.
It was easy to explain to him & fast reply. He handled it fast n simple. This is my third try to post projects so I'm still learning about it.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Hi, Muhammad. Lara here from Freelancer.com. Would really love to check your account, but, you did not indicate your username. You need not worry, as we do not reduce user's balance and we do not intervene in any way with their transactions. Feel free to send an email at larao@freelancer.com and me and my team will look into this right away. Thank you and take care.