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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,118
value
972
shipping
661
returns
747
quality
979
This company responds to reviews on average within 2 days
How would you rate Freelancer?
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Bangladesh
1 review
0 helpful votes
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Fund Withdrawal
October 19, 2021

The agent assigned to me was helpful and responsive. Looking forward to explore more with freelancer.com.

Date of experience: October 19, 2021
Bangladesh
1 review
0 helpful votes
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Best Graphic Designer work place
August 4, 2017

Really happy to work with clients from freelancer. Great Working place. No problems to withdraw funds.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Great support
October 14, 2020

Freelancer cheated me but their support help me to get back funds. I highly recommend freelancer.com

Date of experience: October 14, 2020
Pakistan
1 review
0 helpful votes
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Experience with Katie R.
August 21, 2018

Katie R. From Freelancer.com was really helpful and gave immediate assistance, I really appreciated her help

Date of experience: August 19, 2018
India
1 review
1 helpful vote
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Awesome support team
June 3, 2018

Friendly user. Great support 24/7 customer support.
Thanks to Josie G.(customer executive) for solving my queries.

Date of experience: June 1, 2018
Sri Lanka
1 review
0 helpful votes
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Freelancer.com support
March 15, 2018

The information requested from the support person was given perfectly and effectively. Also quick to response.

Date of experience: March 14, 2018
Bangladesh
1 review
0 helpful votes
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Thanks suzanne.
May 10, 2022

Experienced people like you need freelancer support. Then the freelancer will get more prosperity. Thanks suzanne.

Date of experience: May 10, 2022
Serbia
1 review
0 helpful votes
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Good support!
September 15, 2020

A++++++++++++++++++++
His support is Fast and Kind and Correct.
I recommend him very much.
Thank you.

Date of experience: September 15, 2020
Philippines
1 review
0 helpful votes
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Freelancer support team solved my issue promptly. Hope Freelancer will have the mechanism to spot scammers.

Date of experience: August 26, 2020
India
1 review
0 helpful votes
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Quick assistnace
July 26, 2024

Macy M quickly resolved my query regarding refunding of the contest.

Date of experience: July 16, 2024
India
1 review
7 helpful votes
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I make a account on freelancer.com, my user name was petershoplok and you guys know what was strange thing, i created milestone of 150nzd to freeancer, and after 1 week i found they closed my account and money was stolen by freelancer.com, neither they paid to freelancer nor they refund to me and when i asked them whats the reason to close my account, what they told me have a look to this -

Hello,

Thank you for writing back.

AS previously stated, your account "petershoplok" has been closed by Freelancer.com administration. We offer no recourse for rebuttal for this penalty.

According to the Terms & Conditions (Section 23. Right To Refuse Service):

"We may close, suspend or limit your access to your Account without reason. Without limiting the foregoing, we may close, suspend or limit your access to your Account: if we determine that you have breached, or are acting in breach of, this User Agreement; if we determine that you have engaged, or are engaging, in fraudulent, or illegal activities"

To view our Terms and Conditions, please visit www.freelancer.com/page.php?p=info/terms

We look forward to your cooperation and understanding.

---
Regards,
Eugene P.
Freelancer.com Support

I am not going to use freelancer.com in future and will also suggest all my friends to never use this, yes i will loadge case against them and will share this thing to all of my places and what they told to freelancer.com is that funds refunded to me, liers

Date of experience: February 4, 2015
Armenia
2 reviews
0 helpful votes
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Thank you Josie
October 17, 2017

I am very satisfied with her communication, her efforts and willingness to give a solution immediately.

Date of experience: October 16, 2017
BA
1 review
0 helpful votes
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Support
September 20, 2020

Marina was very fast and straight forward with the instructions i requested! I recommend her highly!

Date of experience: September 20, 2020
Saudi Arabia
1 review
0 helpful votes
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Support
March 9, 2023

Hi,

The problem has been resolved.

Thank you very much.

The Translator: Rana

Friday 10-03-2023
00:08

Date of experience: March 9, 2023
Malaysia
1 review
0 helpful votes
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Thank you
October 23, 2017

Very understandable to my situation, to help me clear the project fee after a consideration. Thanks!

Date of experience: October 23, 2017
KR
1 review
0 helpful votes
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Made my day
November 7, 2018

Josie was very understanding and she exceeded my expectations. She explained everything to me, thank you!

Date of experience: November 5, 2018
Mexico
1 review
0 helpful votes
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Aleck is awesome
September 28, 2023

The service was more transparent and simple than I expected, I supported myself in everything possible.

Date of experience: September 28, 2023
VE
1 review
0 helpful votes
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Support experience.
September 8, 2019

It has been a gratifying support experience with the technical support team, very friendly and cooperative.

Date of experience: September 5, 2019
Nigeria
1 review
0 helpful votes
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Prompt response and innovativeness is good
November 19, 2019

The support team's rapid response is thrilling. Their sense of professionalism is on a high pedestal.

Date of experience: November 19, 2019
Pakistan
1 review
0 helpful votes
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Professionally Conducted Interview
June 30, 2023

It's very nice to have an interview with. Interview was conducted professionally and in helpful manner.

Date of experience: June 30, 2023