The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
Magenta was able to guide me through a task I had no idea where to start, after a few questions Magenta knew exactly on how resolve this issue
Thanks for quick response as it was stuck in between my work I thought it might take time to reopen it again, but Freelancer handle it very well.
It was i never have been this awesome service experience in the we of jade is provide a awesome service and patient to solve my problem, Thanks Jade
Hi
So I did everything that MUST be done from MY side, a new NORMAL employer registers on freelancer.com, and posts a NORMAL project that he was having some problems with this website viewing on iOS devices... Now I(almost 5 years on freelancer.com) bidded on this project and SUCCESSFULLY COMPLETED it, and both me and the employer left each other excellent feedback.
Now when it comes to withdrawing MY correctly WORKED money, I get a "withdrawal cancelled" email that the money I want to withdraw came from an account that is under review now... so freelancer.com WANTS for no reason to Verify the Newly registered NORMAL PERSON employer... and I for no LOGIC reason can't withdraw MY WORKED money out because they have THEIR "issues" with the employer... Freelancer.com really should think about Their FREELANCERS because it's because of us why your site is popular and why you have millions of $$! It really feels like a total SCAM and this is against ANY LAWS to keep my money for no reason from my side, it's MY worked TIME and POWERS!
I will continue writing about this ALL over internet so people know about your "affairs"!
I'm completely disappointed in freelancer.com
I logged in to the chat looking to resolve a couple things with my account and they helped me with everything in just minutes. Thank you so much!
I had closed my account and wanted to get my account reopened and the tech did so for me in a short amount of time. Very good experience.
It was a good experience to have a live call with Freelancer Staff for verification.
I am too much excited to have the Verified badge on my profile.
I am very happy to use freelancer.com platform. Its support team Amazing and too much fast. I hope it will be too much helpful for my bright feature
I am very happy because i work in freelancer... i can earn much money from here... thanks freelancer for give me a chance to make my life happily...
I chat with a assistance (Kimberly R.) for resolve some problems i had with my account and she/he help me very nicely. I am so happy about it.
He relaxed me (Antoinette B) and now I know that I can trust freelancer to get my money back if someone used me.
Really fast and helping.
Thanks!
I was afraid that I'd have to jump through hoops to get my problem solved, thankfully Brenda helped me resolve my problem in no time without a fuss.
The person I was connected with was excellent and very helpful. They helped me resolve my issue and answered any questions I had about freelancer. BEST HELP SUPPORT!
My experience is really very good. I must say ill always be with freelancer for any of my job done. The service i got is instantaneous and excellent.
He is very kind and I solved all my problem.
I get an account on freelancer recently but i like all services in this site.
Thanks a lot.
I had Payment issue, Brenda A. Did a great job to resolve that, I am happy with the Freelancer chat support so far.
Thanks for your great service!
It was a nightmare for me because of this scammer things. And i want to say thank you to orion who help me get me back my funds
Feel warm and secure with the help by Kayla. B. She do provide some good information and help support for my hard time. Thanks so much
I was looking for someone to help me get verified by Freelancer and Macall helped me in this regard. His support is very fast and fantastic.
Thanks a lot Deana R for your support
You helped me to reopen my account
But please ask backend team to remove limitation from review.
Thanks
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Hi, Alexandru. This is Lara from Freelancer.com. I understand your frustration with regard to the withdrawal request. Please note these protocols are being implemented with good intentions and not just for the sake of implementing it. We have explained this via the ticket ID XRM-364-23208. If you have further queries about this, please do not hesitate to update the said ticket. Thank you and take care.