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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,118
value
972
shipping
661
returns
747
quality
979
This company responds to reviews on average within 2 days
How would you rate Freelancer?
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Australia
1 review
0 helpful votes
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Magenta made a very difficult task easey
December 18, 2023

Magenta was able to guide me through a task I had no idea where to start, after a few questions Magenta knew exactly on how resolve this issue

Date of experience: December 18, 2023
India
1 review
0 helpful votes
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A quick resolution and great response.
December 9, 2018

Thanks for quick response as it was stuck in between my work I thought it might take time to reopen it again, but Freelancer handle it very well.

Date of experience: December 7, 2018
Malaysia
1 review
0 helpful votes
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Awesome Service
December 9, 2018

It was i never have been this awesome service experience in the we of jade is provide a awesome service and patient to solve my problem, Thanks Jade

Date of experience: December 7, 2018
GB
1 review
18 helpful votes
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Hi

So I did everything that MUST be done from MY side, a new NORMAL employer registers on freelancer.com, and posts a NORMAL project that he was having some problems with this website viewing on iOS devices... Now I(almost 5 years on freelancer.com) bidded on this project and SUCCESSFULLY COMPLETED it, and both me and the employer left each other excellent feedback.

Now when it comes to withdrawing MY correctly WORKED money, I get a "withdrawal cancelled" email that the money I want to withdraw came from an account that is under review now... so freelancer.com WANTS for no reason to Verify the Newly registered NORMAL PERSON employer... and I for no LOGIC reason can't withdraw MY WORKED money out because they have THEIR "issues" with the employer... Freelancer.com really should think about Their FREELANCERS because it's because of us why your site is popular and why you have millions of $$! It really feels like a total SCAM and this is against ANY LAWS to keep my money for no reason from my side, it's MY worked TIME and POWERS!

I will continue writing about this ALL over internet so people know about your "affairs"!

I'm completely disappointed in freelancer.com

Date of experience: November 22, 2015
Jielyn L. Freelancer Rep
over a year old

Hi, Alexandru. This is Lara from Freelancer.com. I understand your frustration with regard to the withdrawal request. Please note these protocols are being implemented with good intentions and not just for the sake of implementing it. We have explained this via the ticket ID XRM-364-23208. If you have further queries about this, please do not hesitate to update the said ticket. Thank you and take care.

Brazil
1 review
0 helpful votes
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A+++++ customer service! Wow!
August 16, 2018

I logged in to the chat looking to resolve a couple things with my account and they helped me with everything in just minutes. Thank you so much!

Date of experience: August 14, 2018
Canada
1 review
0 helpful votes
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Helped solved my problem
August 30, 2017

I had closed my account and wanted to get my account reopened and the tech did so for me in a short amount of time. Very good experience.

Date of experience: August 30, 2017
Pakistan
1 review
0 helpful votes
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Very impressive Talking
April 1, 2023

It was a good experience to have a live call with Freelancer Staff for verification.
I am too much excited to have the Verified badge on my profile.

Date of experience: April 1, 2023
Pakistan
1 review
0 helpful votes
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Very Nice experiecne
August 22, 2023

I am very happy to use freelancer.com platform. Its support team Amazing and too much fast. I hope it will be too much helpful for my bright feature

Date of experience: August 22, 2023
Bangladesh
1 review
0 helpful votes
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I am very happy to work in freelancer
April 10, 2020

I am very happy because i work in freelancer... i can earn much money from here... thanks freelancer for give me a chance to make my life happily...

Date of experience: April 10, 2020
Sri Lanka
1 review
1 helpful vote
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Superb service
June 5, 2018

I chat with a assistance (Kimberly R.) for resolve some problems i had with my account and she/he help me very nicely. I am so happy about it.

Date of experience: June 5, 2018
Israel
1 review
0 helpful votes
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Perfect support!
October 23, 2017

He relaxed me (Antoinette B) and now I know that I can trust freelancer to get my money back if someone used me.
Really fast and helping.
Thanks!

Date of experience: October 22, 2017
Mauritius
1 review
0 helpful votes
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I was afraid that I'd have to jump through hoops to get my problem solved, thankfully Brenda helped me resolve my problem in no time without a fuss.

Date of experience: November 4, 2017
Canada
1 review
0 helpful votes
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BEST HELPER YET
January 5, 2020

The person I was connected with was excellent and very helpful. They helped me resolve my issue and answered any questions I had about freelancer. BEST HELP SUPPORT!

Date of experience: January 4, 2020
India
1 review
0 helpful votes
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Excellent
July 25, 2018

My experience is really very good. I must say ill always be with freelancer for any of my job done. The service i got is instantaneous and excellent.

Date of experience: July 24, 2018
RU
1 review
0 helpful votes
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He is very kind and I solved all my problem.
I get an account on freelancer recently but i like all services in this site.
Thanks a lot.

Date of experience: June 1, 2019
Pakistan
1 review
0 helpful votes
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Great Support
May 11, 2018

I had Payment issue, Brenda A. Did a great job to resolve that, I am happy with the Freelancer chat support so far.
Thanks for your great service!

Date of experience: May 10, 2018
Malaysia
1 review
0 helpful votes
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REPORT ABOUT SCAMMER
June 10, 2021

It was a nightmare for me because of this scammer things. And i want to say thank you to orion who help me get me back my funds

Date of experience: June 10, 2021
Malaysia
1 review
0 helpful votes
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Professional
January 29, 2019

Feel warm and secure with the help by Kayla. B. She do provide some good information and help support for my hard time. Thanks so much

Date of experience: January 29, 2019
Pakistan
1 review
0 helpful votes
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I was looking for someone to help me get verified by Freelancer and Macall helped me in this regard. His support is very fast and fantastic.

Date of experience: November 16, 2021
Egypt
1 review
0 helpful votes
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Great experience
September 8, 2017

Thanks a lot Deana R for your support
You helped me to reopen my account
But please ask backend team to remove limitation from review.

Thanks

Date of experience: September 7, 2017