Overview
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
I got a refund from them on my membership fee and the help support were so helpful and forthcoming to solve my problem.
Very helpful and inspired me a lot. I hope I will take their help again in the future. I am working since 2012.
I am full satisfied with the service of chat boot, she helped me an guide me to how to withdraw your deposit amount.
I was able to address my log in issues an have all my questions answered working with Javier A. He was very helpful.
She helped me so much with a problem I was having. She stayed on the chat and made sure that everything was ok.
Good. But i need a phone chat
The support agent was helpful in arranging that the recruiter contacts me on a project issue.
I am pleased with the charting with support team.
They have sincerely responded to my late response.
Thanks for your hard work. Sincerely.
A great platform to work on! It has been over a decade and I have always found Freelancer to be very supportive.
Kelly was very helpful and fast also. No issues hesitations she got right in my issue and in a snap it Elsa's resolved
I had a question about my payments and Magenta S. Was detailed, professional and helped me clarify my query. Thank you so much.
He understood my problem. Checked the history and helped me to find the way out.
Hopefully I will get my deposit refunded back.
It is good to live chat with someone so instant in freelancer.com. I never get this on other platforms. I really appreciate it
Very helpful gentleman! Solved my issue and clarified my concerns. Thank you Nicola!
Excellent service. Helped a lot, explained everything, very nice and fast reply.
Very nice person, good conversation. Helped with all the problems, explained anything if needed. Recommend, definitely :)
It's very nice person, great experience to talk with Russel, now I have got Verified Badge. Thank-you Russel.
It was great, Nicola R. Help me out with the issue.
REALLY BAD SERVICES! MY ACCOUNT HAS BEEN CLOSED DUE TO UNKNOWN REASON! I'VE SEND MY DETAIL TO REACTIVE MY ACCOUNT AND I DIDN'T GET ANY EMAIL FROM FREELANCER!
I have experience in translation, transcription, copy writing, content writing, proofreading and related areas.
I needed some quick cash, and signed on to Freelancer to earn it. After winning a bid, Freelancer immediately withdrew their 10% from my bank account - an unpleasant surprise, but digging deeply enough, I found this policy in their terms of service. Oh, well.
I completed the job for the employer (who paid promptly and gave me a 5-star review) and tried withdraw funds to my bank account, which is where the trouble really started.
There is a 15 day hold on the first transaction "for security purposes", though the work I'd done had already been delivered and paid for by the employer. This left me down $20, and waiting for over 2 weeks to get paid - not much help in my cash-strapped position.
I'd asked for a partial payment, leaving $50 in my Freelancer account to cover the cost of any future bids, while I wrestled with whether I wanted to do any further business there. When I went to withdraw the rest of my funds, I was asked to re-verify my identity again (I'd had to do this in order to bid in the first place), with additional hoops to jump through - photos of my bills, the back of my ID card, pictures of me holding the ID card and a security code from them, etc. From other reviewers, I don't expect this to work - I figure that I've just lost the $50 in that account. Not a huge sum, but the inherent dishonesty would warn me away if it were only 50 cents. That they can surprise me by withdrawing funds at will from my bank account is something that I'll have to have my bank block - I don't trust them to not do it again.
Freelancer's fees on that $200 transaction were $20 from me, and another $14 that they were paid by the employer - a total of 17% of a 'finder's fee'. That's not a bad percentage, but that's not enough for them - they are prone to keeping even more whenever they can. "For security reasons". Roight.
I join freelancer.com just couple of days ago, thinking that I will make some extra money. I was asked to verify my account by adding a payment method which I did by adding my Paypal account.
I got my first project awarded today by some fake employer with no ratings. I don't know how he was allowed to award me the project because as per Freelancer policy, an unrated employer needs to deposit 20% of the project value before awarding it. They didn't collected this amount from him as they new he was fake but went ahead and charged my legitimate Paypal account with $12.59 CAD as their commission of the Project value which I didn't receive a single cent yet and will not receive as the employer is fake.
I immediately stopped further direct debit from my Paypal account to prevent Freelancer to extract more money from me. I don't understand whether their motto is to generate income for us or to rip us off.
Anyways, when I complained they say their project fee is non-refundable and whether the employer pays or not it is your problem not their. They got my money so they are enjoying. I have raised a dispute on the transaction with Paypal on the grounds that Freelancer should have collected 20% project value from the unrated employer. Lets see what happens.
I want to caution all of you to think twice before getting into this.
I am a seller on eBay and if for some reason the buyer doesn't pay then eBay reverts back the commission. I don't know what kind of site is this Freelancer.com, how can it take money when I never made anything from their site. This is very unethical way of doing business. I don't think they can continue for long this way.
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- Pyrmont, New South Wales, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Manuel, this is Marcus from Freelancer.com. It is unfortunate to hear the experience you had with the project awarded to you. Project commissions are only charged to the parties involved once a project has been awarded by an employer to a freelancer. Such commission is charged by the Site since it is through that users are able to meet and work on a project. Please send me an email to marcusc@freelancer.com with your username and project ID involved so I can take a look at your account and see if I can initiate a refund of fees. I look forward hearing from you.